Heroic Knowledge Base Plugin helped Nodored improve customer support. Before, Nodored's team answered many repeat questions by chat and ticket. Their old knowledge base was hard to use and not good f...or SEO. With Heroic KB, customers now find answers fast using the search tool. Support tickets for common questions dropped quickly. In one week, Nodored had 1973 knowledge base views and only 3 ticket transfers. The team works better and customers get help faster.
Heroic Knowledge Base helped Barn2 Media improve customer support as their plugin business grew. Before, customers struggled to find answers in long documentation pages, leading to extra support requ...ests. With Heroic Knowledge Base, customers can search for answers and use a table of contents to find help fast. The plugin made it easy for Barn2 Media to add new articles and link answers in emails. This reduced repeat questions and made support more efficient for their small team.
When I Work used the KnowAll WordPress knowledge base theme to improve their Help Center. Before KnowAll, their old solution made it hard for customers to find answers. KnowAll let them customize con...tent for different platforms and user roles. The responsive design helped mobile users, who make up 40% of Help Center traffic. One technical writer now manages all Help Center content, even as the company grows.
Heroic Knowledge Base Plugin helped Nodored improve its customer support. Before, Nodored used live chat and tickets, but these became repetitive and time-consuming. Their old knowledge base was limi...ted and not user-friendly. With Heroic KB, Nodored created a better help center with strong search and analytics. This led to a fast drop in repetitive support tickets and made it easier for customers to find answers themselves. In one week, their knowledge base had 1973 views.
Heroic KB helped Nodored improve its customer support. Before using Heroic KB, Nodored's team answered many repeat questions through tickets and live chat. With Heroic KB, Nodored built a strong supp...ort center with helpful documentation and a powerful search tool. This made it easier for customers to find answers on their own. Nodored saw a big drop in support tickets for common questions. In one week, they had 1973 knowledge base views and only 3 ticket transfers.
Consumer Services Case Studies and Customer Success Stories with Heroic Knowledge Base
Scribbr
- Consumer Services
KnowAll WordPress knowledge base theme helped Scribbr organize internal documentation. Before KnowAll, Scribbr used Google Drive, sticky notes, PDFs, and Asana, which led to confusion. With KnowAll, ...Scribbr now documents support procedures, trains employees, and shares company details in one place. The team finds answers faster and works more efficiently. Customers get quicker and more consistent support. Scribbr saw a positive culture change and improved productivity.
Scribbr used the KnowAll WordPress knowledge base to improve team productivity. Before KnowAll, they managed internal documentation with Google Drive, sticky notes, PDFs, and Asana, which caused conf...usion. With KnowAll, Scribbr now documents support procedures, trains employees, and shares company information in one place. This change made onboarding easier and helped the team work better together. The company saw a positive shift in culture and efficiency after using KnowAll.
Scribbr used the KnowAll WordPress Knowledge Base Theme to build an internal knowledge base. Before KnowAll, they managed information with Google Drive, sticky notes, PDFs, and Asana, which caused co...nfusion. With KnowAll, Scribbr now documents support procedures, trains staff, and shares company data in one place. The team finds answers faster and new employees onboard more easily. This change made Scribbr's team more productive and less dependent on individuals.
Internet Case Studies and Customer Success Stories with Heroic Knowledge Base
WP Simple Pay
- Internet
KnowAll helped WP Simple Pay build a better knowledge base for their WordPress plugin. Before KnowAll, their documentation was hard to search and not well organized. With KnowAll, they made articles ...easier to find and improved navigation. The analytics feature helped them see what users needed. As a result, article success increased by 44% and support requests went down.
WP Simple Pay used the KnowAll knowledge base theme to improve their help documentation. Before KnowAll, their support pages were hard to search and not well organized. With KnowAll, they created a s...imple and searchable knowledge base. This made it easier for users to find answers and reduced support requests. WP Simple Pay saw a 44% increase in article success after using KnowAll.
Computer Software Case Studies and Customer Success Stories with Heroic Knowledge Base
WP Simple Pay
- Computer Software
KnowAll helped WP Simple Pay build a better knowledge base. Before, their documentation was hard to search and not well organized. With KnowAll, they made a simple, easy-to-search help center. This r...educed support requests and gave them useful analytics. WP Simple Pay saw a 44% increase in article success after using KnowAll.
