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Hospitality Case Studies and Success Stories with Helpshift
CASE STUDY Red Planet Hotels
Helpshift enabled Red Planet Hotels to launch an in-app chat for guest support. Guests could now message staff, send pictures, and get real-time help, even with language barriers. Staff used the Help...shift agent app to manage requests from anywhere in the hotel. This new system cut employee time to first response by 73%. It also reduced time to resolve issues by 20%. Guest satisfaction and operational efficiency both improved.
Entertainment Case Studies and Success Stories with Helpshift
CASE STUDY KRAFTON
Helpshift helped KRAFTON launch BATTLEGROUNDS MOBILE INDIA (BGMI) with advanced AI and automation. KRAFTON wanted to improve player onboarding, support, and satisfaction in a competitive gaming marke...t. Helpshift's Modern Support Journey and custom Unban Bothersome Solution enabled 75% automation and reduced agent needs. KRAFTON saved $10.6 million in one year and saw a 13% increase in CSAT. Agent efficiency improved by 80%.
Helpshift helped Zynga improve player support for its mobile games. Before Helpshift, players had to leave the game to get help, which hurt engagement. Helpshift's in-app messaging and knowledge base... let players get support without leaving the game. Agent productivity doubled. Zynga handled 185% more support contacts with the same staff. The solution boosted player retention and engagement.
Helpshift Language AI helped Huuuge deliver 24/7 multilingual support to over 1 million monthly users. Huuuge faced high costs and slow response times with manual translation tools. With Helpshift, a...gents now support 36 languages and handle 75% of issues through messaging. Huuuge achieved a 79% deflection rate, 21.3% reduction in time to first response, and improved CSAT to 3.9 overall and 4.8 for VIP issues. Automation freed agents for strategic work and boosted retention and revenue.
Helpshift helped Playrix improve player support for its mobile games. Playrix faced rising support requests and an outdated email system that hurt player satisfaction. Helpshift provided in-app messa...ging, automation, and bots for better support. Over 90% of issues were resolved by self-service, and more than 50% of remaining issues were handled by bots. Agent workloads dropped by over 50%. Playrix fully adopted Helpshift in under two months, boosting player satisfaction, retention, and revenue.
Helpshift helped Jam City improve customer support for its mobile games. Jam City faced high ticket volumes and slow email-based support. Helpshift added an in-game knowledge base and switched suppor...t to messaging. This led to a 90% ticket deflection rate and a 30% drop in ticket volume. Customer satisfaction scores doubled. Helpshift's dashboard gave Jam City better business insights.
Helpshift helped Kixeye migrate from Zendesk in just 12 weeks. Kixeye used Helpshift’s Custom Bots, Automations, and advanced AI features to improve player support. They achieved a 93% FAQ deflection... rate and 85% automation in six months. CSAT rose by 40%, and Time to First Human Response dropped by 76.8%. Kixeye saved over $100,000 in under six months.
Helpshift helped Trailmix build a scalable player support system for their mobile games. Trailmix used Helpshift’s AI-driven workflows and Language AI to automate support in 17 languages. They achiev...ed a 93% automation rate, a 79% FAQ deflection rate, and reduced human time to first response by 32.3%. Time to resolve dropped by 26.5%. Player satisfaction reached a 4.4 CSAT for issues via Language AI and 4.36 CSAT overall. Trailmix saved $50,000 per year with Helpshift.
Helpshift helped SYBO improve player support for Subway Surfers. SYBO switched from email-based Zendesk support to Helpshift’s in-game AI and automation. They achieved a 4.3 CSAT score and a 77% auto...mation rate in under three months. Agent productivity increased by 80%. Time to first reply dropped by 86%. SYBO now supports over 150 million monthly players with a 95% deflection rate.
Helpshift helped AIDIS support Critter Crew, a global match-3 puzzle game. AIDIS needed multilingual support and cost optimization for their large user base. Helpshift enabled 90% FAQ deflection and ...96% automation, letting players resolve simple issues on their own. The setup took about 1 to 1.5 months. AIDIS achieved a 4.5 CSAT score and could focus staff on complex problems.
Helpshift helps Bytro Labs manage 17,000 support tickets each month with just 2.5 agents. Bytro Labs uses AI and automation to handle 99% of support issues. The team set up self-service tools and aut...omated answers to reduce agent workload. They implemented the system in 20 days. This approach improved efficiency and allowed agents to focus on complex problems.
Insurance Case Studies and Success Stories with Helpshift
CASE STUDY Paymentshield
Helpshift helped Paymentshield automate customer support with Smart Intents and in-app feedback bots. Paymentshield used 30 automated bot journeys to guide users and resolve issues quickly. After lau...nch, 100% of requests were at least partially automated, with 82% fully resolved by bots. The average resolution time dropped to 3.26 minutes. Paymentshield saw a 57% decrease in cancellations and a 6% increase in conversions. Customer satisfaction rose to 4.25.
Hospital & Health Care Case Studies and Success Stories with Helpshift
CASE STUDY VCA Animal Hospitals
Helpshift powers the VCA CareClub app, giving pet owners 24/7 live chat with veterinarians. VCA wanted to help pet owners get instant advice outside normal hours, without overloading staff. Helpshift...'s messaging and automation connect owners and vets in real time, with access to pet medical history. The app saw a 15x increase in user engagement and replies in under 30 seconds. Customer satisfaction reached a 4.85 rating, setting a new standard for pet healthcare support.
