Real-World Case Studies and Customer Success Stories with Harmonie Communication Suite

Sefas helped Highmark transform their customer communication process. Highmark used Sefas to build an automated document factory. This improved integrity, efficiency, and reporting. Highmark reduced ...time to market and saved over $1.4 million per year in postage. The solution let them manage higher volumes and become a center of excellence.
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Sefas's Harmonie Communication Suite and Seres's Docupost help MAIF, a leading French mutual insurance company, improve customer communications and document management. MAIF faced challenges with doc...ument template creation, content management, and processing speed. The solution digitised over 12,000 incoming letters daily and centralised document access across 150+ locations. Automated processing and electronic document management reduced processing times and improved customer response. MAIF now delivers faster, more consistent communications to over 3 million members.
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Sefas Harmonie Communication Suite helped RSA, the UK's largest property insurer, streamline their insurance systems. RSA needed to consolidate applications and enable multi-channel output delivery. ...The solution integrated in-house systems with Sefas products for document processing and communication by print, fax, email, and SMS. The project improved process efficiency and enabled cost savings through postal Mailsort integration. RSA now benefits from a robust and flexible output management system.
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Open Print helped Bank of Tokyo-Mitsubishi UFJ improve document production across Europe. The bank needed a global IT solution to manage and unify print and mailing processes. Sefas used Open Print t...o automate manual tasks, add barcodes, and centralize document control. Print turnaround times dropped, costs went down, and customer satisfaction improved. The bank reduced mail processing staff from five to three and increased mail volume capacity. The solution also enabled better customer communication and reduced environmental impact.
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Sefas helped Caisse des Dépôts (CDC) improve its document management and customer communication. CDC needed a flexible solution for both automated and one-off document production. Sefas Designer made... design and composition easier for both business and expert users. CDC reduced document templates from over 1,000 to less than 600. The solution saved CDC more than one million euros in infrastructure and mailing costs. CDC now manages communication with 12 million customers more efficiently.
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Sefas Harmonie Communication Suite helped Citizens Bank redesign its document production process. The bank faced high costs, outdated tools, and address quality issues. Sefas provided a solution for ...duplex conversion, statement integrity, and address quality using Transform and HC Designer modules. Citizens Bank saved over $3 million after implementation. The bank also improved address quality, automated communications, and brought outsourced work in-house.
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Sefas Harmonie Communication Suite helped the City of Bradford Metropolitan District Council improve print operations. The council needed a flexible, cost-efficient print solution to handle complex d...ocuments and growing volumes. Sefas software enabled easy migration to new systems, kept document appearance consistent, and allowed use of existing resources. Bradford avoided major new hardware and software costs. The solution improved document management and communication with citizens.
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Sefas CCM Solution helped Torbay Council cut print and mail costs. The council faced complex communications and needed to improve service and save money. Sefas enabled automation, reduced printers fr...om 140 to 70, and allowed remote printing. In the first year, Torbay Council saved over 15%, equaling £75,000. The council also improved communication consistency and increased customer satisfaction.
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Harmonie Communication Suite from Sefas helped Paragon Customer Communications manage complex, high-volume print data after acquiring GE Money. Paragon used the platform to integrate 50 storecard bra...nds into its Factory Management System. The solution enabled multi-channel delivery, including print, email, SMS, and web, and allowed for personalized, targeted marketing messages. Paragon improved data security and reduced costs by eliminating irrelevant printed content. The platform helped Paragon attract new business and deliver a better customer experience.
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