Harmonie Communication Suite: Solutions toolset for designing and managing customer communications across...
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Insurance Case Studies and Customer Success Stories with Harmonie Communication Suite
Highmark Inc.
- Insurance
- Very Large
Pittsburgh, USA
Highmark used Sefas to transform its customer communication process. They built an automated document factory to manage communications from start... to finish. This helped them migrate 95% of output to automated processing and save millions of dollars. Highmark reduced time to market and improved business agility. They also saved over $1.4 million per year in postage by merging documents for recipients.
RSA used Sefas Harmonie Communication Suite to streamline their insurance systems. They needed to consolidate business applications and enable multi-channel... output delivery. The solution allowed RSA to process claims documents and communicate with customers by print, fax, email, and SMS. RSA integrated new systems and gained postal Mailsort savings. The project improved process efficiency and reduced costs for RSA.
MAIF, a leading French mutual insurance company, uses Sefas's Harmonie Communication Suite for customer communications management. The company faced challenges... with document template creation, content management, and brand consistency across 150+ locations. Sefas's solution enabled MAIF to digitise over 12,000 incoming letters daily and centralise document access, speeding up claims handling. Automated document processing reduced manual work and improved customer response times. MAIF now delivers faster, more consistent communications to over 3 million members.
Banking Case Studies and Customer Success Stories with Harmonie Communication Suite
Citizens Bank
- Banking
- Very Large
Providence, USA
Citizens Bank used Sefas's Harmonie Communication Suite to redesign its document production process. The bank wanted to cut operational costs... and improve customer communications. Sefas helped convert legacy simplex documents to duplex, saving over $3 million. The solution improved address quality and brought outsourced work back in-house. Citizens Bank can now use transactional documents for marketing and cross-selling.
Bank of Tokyo-Mitsubishi UFJ
- Banking
- Very Large
Tokyo, Japan
Sefas Open Print helped Bank of Tokyo-Mitsubishi UFJ automate document production across Europe. The bank unified print and mailing processes,... reducing manual work and improving document integrity. Print turnaround times dropped, and mail processing now needs fewer staff. Customers can choose which communications they receive, cutting print runs and postal costs. The bank now controls document workflows and can scale the solution globally.
Sefas helped Caisse des Dépôts save over €1 million in infrastructure and mailing costs. CDC used Sefas to consolidate document... composition and design tools. The solution improved flexibility and access for both expert and business users. CDC reduced document templates from over 1,000 to less than 600. New features like legal archiving and online delivery were added. Sefas enabled CDC to better manage customer communications and regulatory needs.
Torbay Council
- Government Administration
- Medium
Torquay, UK
Sefas CCM Solution helped Torbay Council cut costs by over 15% in the first year, saving £75,000. The council improved... document control, automated communications, and reduced manual work. Staff productivity increased and customer satisfaction rose. The council now sends over one million envelopes a year with better tracking and fewer errors. Sefas enabled electronic delivery and consistent branding across all communications.
City of Bradford Metropolitan District Council
- Government Administration
- Large
Bradford, UK
Sefas Harmonie Communication Suite helped the City of Bradford Metropolitan District Council modernize its print operations. The council needed a... flexible, cost-efficient print solution to handle complex documents and rising volumes. Sefas enabled easy migration to new systems without disrupting business users. The solution improved document management, allowed use of SAP data, and optimized both digital and cut sheet printing. Bradford avoided major new hardware costs and improved communication with citizens.
Paragon Customer Communications
- Marketing And Advertising
- Very Large
Harmonie Communication Suite from Sefas helped Paragon Customer Communications manage complex, high-volume print data and integrate with their Factory Management System. Paragon used the... platform to deliver targeted, multi-channel customer communications, including print, email, SMS, and web. The solution enabled fast onboarding of 50 storecard brands, improved document personalization, and reduced production of irrelevant content. Paragon achieved cost savings, increased flexibility, and enhanced data security for its blue chip and financial clients. The platform also supported environmental goals by optimizing resources and encouraging digital channels.
Paragon Customer Communications
- Marketing And Advertising
- Very Large
London, UK
Paragon Customer Communications used Sefas’s Harmonie Communication Suite to manage complex, high-volume print data and integrate with their Factory Management System. The solution enabled... Paragon to quickly migrate 50 storecard brands, deliver personalized multi-channel communications, and embed targeted marketing messages. Paragon achieved cost savings by reducing irrelevant print production and mailing. The platform improved flexibility, data security, and allowed Paragon to attract new business. Paragon gained a competitive edge by reducing error rates and increasing throughput.
