Harmonie Communication Suite: Reviews, Testimonials and Expert Opinions

Sefas CCM Solution helped Torbay Council cut print and mail costs. The council faced complex communications and needed to improve service and save money. Sefas enabled automation, reduced printers fr...om 140 to 70, and allowed remote printing. In the first year, Torbay Council saved over 15%, equaling £75,000. The council also improved communication consistency and increased customer satisfaction.
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Sefas Harmonie Communication Suite helped RSA, the UK's largest property insurer, streamline their insurance systems. RSA needed to consolidate applications and enable multi-channel output delivery. ...The solution integrated in-house systems with Sefas products for document processing and communication by print, fax, email, and SMS. The project improved process efficiency and enabled cost savings through postal Mailsort integration. RSA now benefits from a robust and flexible output management system.
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Harmonie Communication Suite from Sefas helped Paragon Customer Communications manage complex, high-volume print data after acquiring GE Money. Paragon used the platform to integrate 50 storecard bra...nds into its Factory Management System. The solution enabled multi-channel delivery, including print, email, SMS, and web, and allowed for personalized, targeted marketing messages. Paragon improved data security and reduced costs by eliminating irrelevant printed content. The platform helped Paragon attract new business and deliver a better customer experience.
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Sefas's Harmonie Communication Suite and Seres's Docupost help MAIF, a leading French mutual insurance company, improve customer communications and document management. MAIF faced challenges with doc...ument template creation, content management, and processing speed. The solution digitised over 12,000 incoming letters daily and centralised document access across 150+ locations. Automated processing and electronic document management reduced processing times and improved customer response. MAIF now delivers faster, more consistent communications to over 3 million members.
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Open Print helped Bank of Tokyo-Mitsubishi UFJ improve document production across Europe. The bank needed a global IT solution to manage and unify print and mailing processes. Sefas used Open Print t...o automate manual tasks, add barcodes, and centralize document control. Print turnaround times dropped, costs went down, and customer satisfaction improved. The bank reduced mail processing staff from five to three and increased mail volume capacity. The solution also enabled better customer communication and reduced environmental impact.
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Sefas helped Caisse des Dépôts (CDC) improve its document management and customer communication. CDC needed a flexible solution for both automated and one-off document production. Sefas Designer made... design and composition easier for both business and expert users. CDC reduced document templates from over 1,000 to less than 600. The solution saved CDC more than one million euros in infrastructure and mailing costs. CDC now manages communication with 12 million customers more efficiently.
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