Internet Case Studies and Customer Success Stories with GoCardless
JustGiving
- Internet
- Medium
London, UK
JustGiving used GoCardless to cut payment costs by 70-80% with Instant Bank Pay. The platform saw an 18% increase in... new bank payments each month. GoCardless helped JustGiving offer more bank payment options, making it easier for donors to give. The switch reduced failed payments and improved donor trust with secure open banking. JustGiving now supports more repeat donations, helping charities get more funds year-round.
JustGiving used GoCardless to increase bank payment adoption for online fundraising. After switching from their previous provider, JustGiving saw an... 18% rise in month-on-month bank payment creation and a 10% drop in failed payments. GoCardless enabled JustGiving to offer recurring payments and support more fundraising products. The migration of 54,000 Direct Debit mandates was completed without loss. JustGiving now plans to expand globally and trial open banking for future payments innovation.
GoCardless helped JustGiving improve its online fundraising payments. JustGiving switched to GoCardless to lower costs and offer better payment options.... With Instant Bank Pay, JustGiving cut payment costs by 70-80%. The company also saw an 18% increase in new bank payments each month. GoCardless made it easier for donors to give and helped more money reach good causes.
Lightspeed Commerce
- Information Technology And Services
- Large
Montreal, Canada
GoCardless helped Lightspeed Commerce automate over 3,000 daily transactions across 10 global markets. Before GoCardless, Lightspeed managed payments manually, which... was slow and risky. With GoCardless, they now collect up to half a million dollars daily with almost no manual work. The GoCardless API lets Lightspeed expand into new countries quickly. Their operations team now spends more time helping customers and less time on payment issues.
Deel
- Information Technology And Services
- Large
San Francisco, USA
Deel uses GoCardless to automate recurring payments for its global payroll platform. GoCardless enables Deel to offer reliable direct debit... options, reducing payment failures and improving cash flow predictability. The API integration gives Deel full visibility into payment status and invoice allocation. Customers benefit from seamless, error-free payments and save time with autopay features. GoCardless supports Deel’s rapid international growth by handling multiple payment schemes worldwide.
Aircall
- Information Technology And Services
- Medium
Paris, France
GoCardless helped Aircall automate end-to-end payments, saving 1. 5 days of manual work each month. Aircall achieved a 96% payment...success rate and retrieved €200,000 in failed payments using Success+. Days sales outstanding dropped to 7–10 days with Direct Debit, compared to 30 days for bank transfers. The GoCardless API integration simplified billing, collection, and reconciliation. Aircall now enjoys faster cashflow and less admin work.
Financial Services Case Studies and Customer Success Stories with GoCardless
Plum
- Financial Services
- Medium
GoCardless helped Plum automate recurring payments and reduce payment failures. Plum saw payment failures drop from 3.6% to 0.48% in... three months using Success+. Monthly deposits increased by 131% since November 2019. 70% of customer payments now go through GoCardless. Plum can now focus on product innovation instead of chasing payments. GoCardless provides a stable, cost-effective payment solution for Plum's financial services app.
Plum used GoCardless to automate recurring payments for its money management app. Payment failures dropped from 3.6% to 0.48% in... three months with Success+. Plum saved over £38,000 in nine months using Protect+ to fight fraud. The value of total monthly deposits grew by 131% since November 2019. GoCardless enabled Plum to focus on product innovation and expand into new markets.
Norwegian Refugee Council
- Non Profit Organization Management
- Large
Oslo, Norway
GoCardless helped Norwegian Refugee Council automate recurring donor payments. NRC migrated its Direct Debit payments to GoCardless in Sweden, Germany,... and Austria, now processing 35% of global payments through the platform. Success+ from GoCardless increased recaptured failed payments by 7%. NRC saves 50-60 hours monthly on payment admin and reconciliation. The solution lets NRC focus more funds and time on helping displaced people.
Mencap
- Non Profit Organization Management
- Large
London, UK
GoCardless helped Mencap cut payment runs from eight hours to just one. The integration with Salesforce and FinDock automated regular... giving donations. Mencap reduced payment failure rates to just 0.3%. Teams now access real-time insights to optimize fundraising. Staff spend less time on manual tasks and more on supporter experience. Mencap can now grow regular giving and plan income more accurately.
Consumer Services Case Studies and Customer Success Stories with GoCardless
Virtual Spotter
- Consumer Services
- Small
Australia
GoCardless helped Virtual Spotter automate 95% of its payments, handling around 600 transactions a month. The integration with Xero lets... them manage invoicing, collection, and reconciliation with just one part-time finance employee. GoCardless enables easy international payments, with built-in FX conversion and lower fees than banks. Over five years, Virtual Spotter has never had a payment error, building strong customer trust. The team spends almost no time on payments admin, supporting their global growth.
GoCardless helps Bike Club, a kids' bike subscription service, collect 90% of its annual revenue through automated payments. The platform saves... Bike Club about three full-time staff per year, reducing overhead by £100,000. Fraud rates dropped from 8% to 3% after switching to Instant Bank Pay. Success+ recovered £200,000 in failed payments in 18 months. Bike Club now focuses more on product development and customer support, thanks to streamlined payment processes.
Epson Europe used GoCardless to add Direct Debit to its ReadyPrint subscription service. Before this, many customers abandoned purchases at... the payment stage. After integrating GoCardless, Epson saw a 40-50% increase in completed transactions. Conversion rates for new subscriptions reached 80%. Customers now have more payment choices, leading to higher satisfaction and similar conversion rates across regions. Epson values GoCardless as a trusted partner for recurring payments.
Accounting Case Studies and Customer Success Stories with GoCardless
The Back Room
- Accounting
- Small
New Zealand
The Back Room used GoCardless to automate payments and save $25,000 a year in bookkeeping costs. DSO dropped from 25... days to 8, improving cash flow. GoCardless integrated with Xero, removing manual payment matching. The Back Room now collects payments in multiple currencies, helping global operations. Credit card fees dropped from 3% to less than 1%.
Real Estate Case Studies and Customer Success Stories with GoCardless
Re-Leased
- Real Estate
- Medium
Auckland, New Zealand
GoCardless helped Re-Leased automate international recurring payments. Before, Re-Leased faced slow, costly manual payment processes and high bank fees. With... GoCardless for Xero, setup was fast and easy. The finance team now saves $10,000 a month on bank transfer fees. Days sales outstanding dropped from 45–50 days to 30 days. Invoices and payments are now automatically reconciled, reducing errors and admin work.
Computer Software Case Studies and Customer Success Stories with GoCardless
DocuSign
- Computer Software
- Large
San Francisco, USA
DocuSign used GoCardless to offer bank debit as a payment option for its subscription services. After integrating GoCardless with Zuora,... 11% of new customers chose this payment method, with even higher adoption in the Netherlands and Germany. Customers paying by GoCardless spent 14% more on average than those using other methods. Retention rates for GoCardless payers reached 70% after 12 months, higher than PayPal. The conversion rate across all payments increased by 10% where GoCardless was available.
Telecommunications Case Studies and Customer Success Stories with GoCardless
Cuckoo Broadband
- Telecommunications
- Small
London, UK
GoCardless helped Cuckoo Broadband automate monthly billing and improve payment collection. Cuckoo used GoCardless API to onboard customers and handle... recurring payments. With Instant Bank Pay, 86% of failed payments were resolved within 48 hours, cutting the process from 21 days to as little as 7. This reduced service disruption and admin time. Cuckoo also uses Verified Mandates for added security against fraud.
GoCardless helped Blue Tree Clinic grow from 2 to 20 clinical staff while saving a day a week on payments admin. Before GoCardless, the... clinic struggled with late payments and cashflow issues using manual invoicing and credit cards. Switching to automated Direct Debit with GoCardless streamlined collections and eliminated most payment conversations. The clinic now processes several hundred payments monthly with almost no admin. The GoCardless dashboard gives clear financial insights and supports stable business growth.
Restaurants Case Studies and Customer Success Stories with GoCardless
EatClub
- Restaurants
- Small
Melbourne, Australia
GoCardless helped EatClub automate payment collection for thousands of restaurant partners. Before, manual processes took up to a week each... month and delayed cash flow. With GoCardless integrated with Xero, EatClub reduced admin time, improved payment visibility, and sped up onboarding for new restaurants. Now, 100% of US payments and 65% of global payments run through GoCardless, supporting EatClub’s rapid growth.
Other Industry Case Studies and Success Stories with GoCardless
Octopus Energy
- Energy
- Large
London, UK
GoCardless powers Octopus Energy’s global payments, handling over £1 billion monthly in the UK. The platform enabled a seamless migration... of 5.5 million accounts and £12 billion in annual payments. Refunds now reach customers in 1–2 days, down from five. Octopus recaptured £48 million in failed payments in a year using machine learning. Centralized payments cut costs and freed teams to focus on customer service.
GoCardless is enhancing its presence in the health and fitness industry by providing flexible direct debit solutions to over 1,500 gyms across Europe. Clients like The... Fitness Space and 3-1-5 Health Club benefit from improved cash flow management and reduced administrative burdens. Les Mills International integrated GoCardless with Magento, automating multi-country payment processes. GoCardless offers transparent pricing and high payment success rates without debt collection services.
35, 000+ Businesses Have Selected GoCardless for Open Banking Payments
GoCardless has announced that over 35,000 businesses have adopted its open banking payment solutions, highlighting the company's success in democratizing access to this technology. The platform's features,... such as intelligent routing and a bank guess feature, enhance user experience and reliability. This growth underscores GoCardless's role in advancing 'Pay by Bank' solutions, offering businesses a cost-effective and secure alternative to traditional card payments.
Communicate Telecoms selects GoCardless to accelerate payout timings
Communicate Telecoms has expanded its partnership with GoCardless by adopting the AI-powered Same Day Settlement+ tool to enhance payout timings. This tool allows... payments to be settled on the same day, improving cash flow and enabling strategic investments. The partnership, which began seven years ago, has already achieved a 99.71% payment success rate through GoCardless' Direct Debit solution integrated with Xero.
Octopus Energy and GoCardless Complete 12bn Direct Debit Migration
Octopus Energy has completed a significant migration of 12 billion in direct debit payments to GoCardless, enhancing payment speed and efficiency for 5. 5 million customer...mandates. This collaboration enables faster refunds and automates transaction processes, allowing Octopus to focus on complex customer queries. GoCardless CEO Hiroki Takeuchi highlights the partnership's role in simplifying life through technology.
