Real-World Case Studies and Customer Success Stories with GoCardless

Plum uses GoCardless to automate recurring payments for its money management app. The company needed a reliable way to move money and reduce payment failures. With GoCardless and Success+, Plum cut p...ayment failures from 3.6% to 0.48% and saw a 131% increase in monthly deposits. Protect+ helped Plum save over £38,000 in nine months by fighting fraud. Plum also improved failed payment collection by 7.5 times.
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Plum improved payment processing efficiency using GoCardless, achieving a 90% reduction in failed transactions and accelerating cash flow by receiving payments in just 2 days.

GoCardless helps Bike Club manage recurring and one-off payments for its kids' bike subscription service. Bike Club collects 90% of its annual revenue through GoCardless, saving about three full-time... employees per year, or £100,000 in overhead. The company recovered £200,000 in failed payments over 18 months using Success+. Fraud rates dropped from 8% to 3% after switching to Instant Bank Pay. GoCardless made payments easier and improved profit margins for Bike Club.
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DocuSign used GoCardless to offer a new payment method for subscription payments. Before GoCardless, DocuSign missed out on customers in some countries. After integrating GoCardless with Zuora, 11% o...f new customers chose GoCardless, with higher rates in the Netherlands and Germany. Customers using GoCardless spent 14% more on average. Retention rates for GoCardless payers reached 70%, higher than credit cards and PayPal. Overall conversion rates increased by 10% after adding GoCardless as a payment option.
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GoCardless helped JustGiving improve its online fundraising payments. JustGiving switched to GoCardless to lower costs and offer better payment options. With Instant Bank Pay, JustGiving cut payment ...costs by 70-80%. The company also saw an 18% increase in new bank payments each month. GoCardless made it easier for donors to give and helped more money reach good causes.
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GoCardless helped JustGiving improve its online fundraising payments. JustGiving switched to GoCardless to lower costs and offer more flexible bank payments. After switching, bank payment creation ro...se 18% month-on-month and failed payments dropped 10%. GoCardless enabled JustGiving to support more fundraisers and repeat donations. The migration moved 54,000 mandates with no losses. JustGiving now plans to use Instant Bank Pay for low-cost, one-off payments.
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