Financial Services Case Studies and Customer Success Stories with GoCardless
Plum
- Financial Services
- Medium
GoCardless helped Plum automate recurring payments and reduce payment failures. Plum saw payment failures drop from 3.6% to 0.48% in... three months using Success+. Monthly deposits increased by 131% since November 2019. 70% of customer payments now go through GoCardless. Plum can now focus on product innovation instead of chasing payments. GoCardless provides a stable, cost-effective payment solution for Plum's financial services app.
Plum used GoCardless to automate recurring payments for its money management app. Payment failures dropped from 3.6% to 0.48% in... three months with Success+. Plum saved over £38,000 in nine months using Protect+ to fight fraud. The value of total monthly deposits grew by 131% since November 2019. GoCardless enabled Plum to focus on product innovation and expand into new markets.
Internet Case Studies and Customer Success Stories with GoCardless
JustGiving
- Internet
- Medium
London, UK
JustGiving used GoCardless to increase bank payment adoption for online fundraising. After switching from their previous provider, JustGiving saw an... 18% rise in month-on-month bank payment creation and a 10% drop in failed payments. GoCardless enabled JustGiving to offer recurring payments and support more fundraising products. The migration of 54,000 Direct Debit mandates was completed without loss. JustGiving now plans to expand globally and trial open banking for future payments innovation.
GoCardless helped JustGiving improve its online fundraising payments. JustGiving switched to GoCardless to lower costs and offer better payment options.... With Instant Bank Pay, JustGiving cut payment costs by 70-80%. The company also saw an 18% increase in new bank payments each month. GoCardless made it easier for donors to give and helped more money reach good causes.
Consumer Services Case Studies and Customer Success Stories with GoCardless
Bike Club
- Consumer Services
- Small
London, UK
GoCardless helps Bike Club, a kids' bike subscription service, collect 90% of its annual revenue through automated payments. The platform saves... Bike Club about three full-time staff per year, reducing overhead by £100,000. Fraud rates dropped from 8% to 3% after switching to Instant Bank Pay. Success+ recovered £200,000 in failed payments in 18 months. Bike Club now focuses more on product development and customer support, thanks to streamlined payment processes.
Computer Software Case Studies and Customer Success Stories with GoCardless
DocuSign
- Computer Software
- Large
San Francisco, USA
DocuSign used GoCardless to offer bank debit as a payment option for its subscription services. After integrating GoCardless with Zuora,... 11% of new customers chose this payment method, with even higher adoption in the Netherlands and Germany. Customers paying by GoCardless spent 14% more on average than those using other methods. Retention rates for GoCardless payers reached 70% after 12 months, higher than PayPal. The conversion rate across all payments increased by 10% where GoCardless was available.
Telecommunications Case Studies and Customer Success Stories with GoCardless
Cuckoo Broadband
- Telecommunications
- Small
London, UK
GoCardless helped Cuckoo Broadband automate monthly billing and improve payment collection. Cuckoo used GoCardless API to onboard customers and handle... recurring payments. With Instant Bank Pay, 86% of failed payments were resolved within 48 hours, cutting the process from 21 days to as little as 7. This reduced service disruption and admin time. Cuckoo also uses Verified Mandates for added security against fraud.
GoCardless is enhancing its presence in the health and fitness industry by providing flexible direct debit solutions to over 1,500 gyms across Europe. Clients like The... Fitness Space and 3-1-5 Health Club benefit from improved cash flow management and reduced administrative burdens. Les Mills International integrated GoCardless with Magento, automating multi-country payment processes. GoCardless offers transparent pricing and high payment success rates without debt collection services.
35, 000+ Businesses Have Selected GoCardless for Open Banking Payments
GoCardless has announced that over 35,000 businesses have adopted its open banking payment solutions, highlighting the company's success in democratizing access to this technology. The platform's features,... such as intelligent routing and a bank guess feature, enhance user experience and reliability. This growth underscores GoCardless's role in advancing 'Pay by Bank' solutions, offering businesses a cost-effective and secure alternative to traditional card payments.
Communicate Telecoms selects GoCardless to accelerate payout timings
Communicate Telecoms has expanded its partnership with GoCardless by adopting the AI-powered Same Day Settlement+ tool to enhance payout timings. This tool allows... payments to be settled on the same day, improving cash flow and enabling strategic investments. The partnership, which began seven years ago, has already achieved a 99.71% payment success rate through GoCardless' Direct Debit solution integrated with Xero.
Octopus Energy and GoCardless Complete 12bn Direct Debit Migration
Octopus Energy has completed a significant migration of 12 billion in direct debit payments to GoCardless, enhancing payment speed and efficiency for 5. 5 million customer...mandates. This collaboration enables faster refunds and automates transaction processes, allowing Octopus to focus on complex customer queries. GoCardless CEO Hiroki Takeuchi highlights the partnership's role in simplifying life through technology.
