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Retail Case Studies and Customer Success Stories with Gladly
Rothy's
- Retail
- Medium
San Francisco, USA
Rothy's uses Gladly to manage routine customer questions with AI. This lets their agents focus on complex needs. The company... keeps service efficient all year. Gladly helps Rothy's blend automation and human support. This approach improves both customer experience and team productivity.
Crate & Barrel uses Gladly to automate routine customer service tasks. This lets their team focus on delivering more personal... service. Gladly’s platform helps Crate & Barrel save costs and improve customer experiences. The company highlights the value of AI-powered, people-centered support. Crate & Barrel shares their story in a video testimonial.
BSN Sports used Gladly to improve customer service. The team saved hours by streamlining routing. This let them focus on... important customer conversations. Gladly’s platform made service faster and easier. BSN Sports now delivers better support to their customers.
Gladly helped The Black Tux reach a 68% AI resolution rate for customer inquiries. The company cut tool spend by... 23% after consolidating systems. Implementation took just seven weeks with no dip in performance. Agents now see every customer interaction in one place, improving service for high-stakes events. Shopify integration lets agents catch order issues instantly. AI handles routine questions, freeing agents to focus on complex needs.
Media Production Case Studies and Customer Success Stories with Gladly
Condé Nast
- Media Production
- Large
New York, USA
Gladly helped Condé Nast unify 18 brands on one customer experience platform. Training time dropped by 67%, from 21 weeks... to just 7 weeks. Cost per contact fell by 45%. Agent capacity grew 35 times, and handle time improved by 58%. Chat first contact resolution improved by 28%. Agents now deliver faster, more personal support across all brands.
MaryRuth's
- Health, Wellness And Fitness
- Medium
Los Angeles, USA
Gladly helped MaryRuth's double their order volume while improving customer support efficiency by 35% in just two months. The wellness brand... unified four disconnected platforms into one, reducing operational chaos and enabling a seamless customer experience. With Gladly's AI assistant, WREN, they achieved a 44.5% AI resolution rate and 20% cancellation save rate, generating 3x ROI per contact. The team implemented Gladly in four weeks, freeing resources for quality assurance and analytics. MaryRuth's now delivers faster, more personal support across all channels.
KÜHL uses Gladly to automate routine customer service tasks. The platform helps agents become product experts. Agents have more time... for meaningful conversations with customers. This builds stronger relationships and improves service quality. KÜHL elevates customer interactions beyond basic transactions. Gladly supports both efficiency and personal connection.
Consumer Goods Case Studies and Customer Success Stories with Gladly
Ollie
- Consumer Goods
- Small
New York, USA
Gladly helped Ollie, a pet food subscription brand, cut costs by 15% and boost efficiency by 30% in just three months. The AI-powered CX... platform enabled a 60% AI resolution rate and a 45% save rate for at-risk members. Ollie saw a 120% lift in new customers sourced by the CX team and reduced churn with proactive SMS campaigns. The unified platform let agents focus on complex conversations, while AI handled routine tasks, improving both customer and employee experience.
Other Industry Case Studies and Success Stories with Gladly
Breeze Airways
- Airlines
- Medium
Cottonwood Heights, USA
Breeze Airways improved guest service using Gladly’s customer service platform. The airline created ongoing conversations with guests for more personal... and proactive support. Gladly helped Breeze Airways deliver better customer experiences. The solution focused on building long-term relationships, not just handling tickets. Breeze Airways saw a transformation in how they serve their customers.
