Real-World Case Studies and Customer Success Stories with Fidelity

Fidelity EPoS helped Sheffield Students' Union cut queues in their main shop by installing self serve tills. Four self serve... and one operated till now let one staff member oversee five checkouts. The union also added a zero waste shopping option with a touch screen weighing scale and barcode printing. Self serve kiosks for hot food orders let students order and pay themselves. Staff can now focus on other tasks, and students enjoy faster service. The union plans to add more self serve units soon.
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Fidelity EPoS upgraded Sheffield University Union of Students' old POS hardware. The union needed faster, more efficient service for students... and better security. Fidelity installed 15-inch touch screen tills linked to back office software. The new system improved real time reporting and protected data and payments. The upgrade also supported future integrations and enhanced retail outlets.
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Moulton College used Fidelity EPoS to digitise their free school meals process. Before, staff tracked 1,000 eligible students with paper... logs, which was slow and open to mistakes. Now, students use cashless cards with daily allowances, managed in the back office. The new system makes reporting easy and saves staff time. Students get meals discreetly and quickly with a tap of their card.
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Huddersfield Students' Union used Fidelity EPoS to solve queuing and staffing issues in their retail shop. They installed 6 self-serve... checkouts and 1 operated till, freeing staff to restock and improving store flow. The cloud-based backend lets managers work from anywhere. They reduced staff costs by a third and saw more accurate reporting. Students quickly adopted the self-serve tills, and cash handling errors dropped to almost zero.
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Fidelity EPoS delivered a new integrated cashless EPoS solution for Goodenough College in London. The system included GPoS touch screen... software, 15” PC-based tills, and the Fidelity back office suite for real-time sales and stock management. Integration with Debitrak enabled students to use their cards for payments and room access, improving student experience. Installation took just three days, with minimal disruption. College feedback praised the robust system, seamless cashless integration, and strong reporting features.
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Fidelity EPoS and Debitrak helped Moulton College digitise their free school meals process. The college had 1,000 students eligible for... the scheme and struggled with manual, paper-based tracking. The new system uses cashless cards and real-time reporting. This saves time, reduces errors, and improves the student experience. Training was provided for staff, making setup quick and easy.
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Fidelity EPoS helped Sheffield Students' Union cut long queues in their main retail shop by installing self-serve tills. Four self-serve and... one operated till now let one staff member oversee five checkouts, making queues rare. The union also added a zero waste eco shop option and self-serve hot food kiosks. These changes improved staff efficiency and student experience. Sheffield SU plans to add more units due to cost savings and better service.
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Fidelity EPoS helped Huddersfield Students' Union solve queuing and staffing issues in their retail shop. They installed 6 self serve... checkouts and 1 operated till, reducing staff costs by a third. The cloud-based EPoS system improved reporting, stock control, and flexibility for management. Cash handling fees and errors dropped, and turnover predictions increased. Students quickly adopted the self serve units, and staff could focus on keeping shelves stocked.
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Fidelity EPoS upgraded Sheffield University Union of Students' old POS hardware to new 15-inch touch screen tills. The new system... links to back office software for real-time reporting. This improved service speed and efficiency during peak times. The upgrade enhanced cyber security and payment safety. The solution supports future integrations like wholesale ordering and self-serve options.
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Fidelity EPoS helped Manchester Metropolitan Students’ Union upgrade their retail and hospitality spaces. The project included three new POS till... terminals for retail, a label and shelf edge price printer, and two POS tills with 11-inch advertising screens for a new café. The changes support a larger range of merchandise and more chilled stock. The new café gives students a place to relax and socialize. Fidelity EPoS provided project scoping and installation support.
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Fidelity EPoS helped Bishop Burton College manage sports centre and campus operations. The college needed a single system for EPoS,... cashless catering, and access control. Fidelity installed eleven touch screen tills and integrated cashless software across the campus. The solution enabled real-time reporting, flexible promotions, and secure membership access. The college now runs all retail, hospitality, and sports operations from one platform.
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Fidelity EPoS delivered a fully integrated cashless EPoS solution for Goodenough College in London. The system combined catering, retail, and... accommodation access using student cards. Installation took just three days with minimal disruption. The college praised the robust reporting, easy updates, and seamless integration with Debitrak for cashless payments. Staff found the system flexible and easy to manage, improving both student experience and operational control.
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Fidelity EPoS helped Leeds University Union upgrade their retail and hospitality operations. After a failed third-party system, Fidelity replaced all... EPoS and back office software, keeping existing hardware to save costs. In 2011, they supplied 54 new EPoS terminals across campus outlets, with tailored solutions for retail and hospitality. The system improved order speed, customer experience, and enabled management of over 20,000 products from one platform. Leeds University Union now benefits from efficient, unified EPoS and reporting.
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Fidelity EPoS helped Sheffield Students' Union reduce long queues in their main retail shop. They installed self-serve tills, allowing one... staff member to oversee five checkouts. This made queues rare and improved speed at peak times. Fidelity also set up a zero waste eco shop and self-serve hot food kiosks. Staff could focus on other tasks, and students enjoyed faster service. The union praised the cost savings, improved user experience, and strong support from Fidelity.
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Fidelity EPoS helped Moulton College digitize their free school meals program. The college had about 1,000 students eligible for free... meals and used to track them with paper logs. This was slow and hard to manage. With Fidelity EPoS and Debitrak cashless integration, students now use a card to get their meals. The system manages allowances and reporting in real time. The new setup saves time and is easier for both students and staff.
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Fidelity EPoS helped Huddersfield Students' Union solve queuing and staffing issues in their retail shop. They installed 6 self serve... checkouts and 1 operated till, reducing staff costs by a third. The new system cut cash handling fees and errors, improved stock control, and eliminated queuing problems. Moving to a cloud backend let managers work flexibly and boosted data analysis. Turnover predictions are up and staff can focus on keeping shelves stocked.
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Fidelity EPoS provided Goodenough College with a fully integrated cashless EPoS solution. The college needed to streamline POS and cashless... functions for 700 postgraduate residents. Fidelity installed GPoS touch screen software and integrated Debitrak for cashless payments and access control. The system allows students to use one card for payments and room access. Installation took just three days. The college praised the robust system, strong reporting, and seamless cashless integration.
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Fidelity EPoS upgraded Sheffield University Union of Students' old POS hardware. The union needed faster, more efficient service for students... and better security. Fidelity installed 15-inch touch screen tills linked to back office software. The new system improved till functionality and real-time reporting. It also boosted cyber and payment security. The upgrade supports future integrations and helps the union stay profitable.
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Fidelity EPoS delivered a 4G mobile data EPoS solution for Sewerby Hall & Gardens. The venue faced high upgrade costs... and slow, manual data processes. Fidelity's system eliminated the need for £100k in cabling and enabled real-time data transfer. Management gained instant access to visitor numbers and financial data. The new system improved control over promotions and pricing, saving the business hundreds of thousands of pounds.
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Fidelity EPoS helped Bridge Leisure Parks Ltd improve sales and control costs with a new EPoS and back office system. The company rolled... out Fidelity’s solution across multiple holiday parks, enabling central control of sales, stock, and pricing. The CRM and loyalty system allowed Bridge Leisure to target and reward customers, increasing loyalty and personalizing experiences. Real-time data helped the management team make fast decisions and run promotions. Bridge Leisure saw increased sales and better cost control as a result.
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Fidelity EPoS provided Vale Holiday Parks with an online food and drink ordering system. The solution let guests order from... their accommodation or table, pay online, and choose delivery or collection. Over 90% of customers used the app after a strong marketing push. The system increased revenue and helped turn a potentially bad year into a good one. The app also supported safe, contactless service during the pandemic.
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Fidelity EPoS helped Bridge Leisure Parks Ltd boost sales and control costs with a new Holiday Park EPoS and back office system. The company rolled... out Fidelity’s solution across multiple UK sites, integrating CRM, loyalty, and access control features. Centralized management enabled instant price changes and efficient stock control. Real-time data allowed targeted promotions and improved customer loyalty. Bridge Leisure saw better margins and a more personal guest experience.
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Fidelity EPoS delivered a 4G mobile data solution for Sewerby Hall & Gardens. The venue faced high upgrade costs and... slow, manual data processes. Fidelity's system enabled real-time data transfer from remote tills to back office software. Management gained instant access to financial and visitor data. The solution saved the business hundreds of thousands of pounds and improved operational control.
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Fidelity EPoS helped Aramark Catering at Nissan's Sunderland plant manage food service for over 5,400 employees. The challenge was to... streamline EPoS across four outlets and improve reporting. Fidelity installed a 1,200m fibre optic network linking 13 touch screen terminals to back office software, enabling real-time management and KPI tracking. The solution included GPoS software, integrated loyalty, and a cashless payment system. Results included increased employee engagement, perks, and higher turnover for Aramark.
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Fidelity EPoS provided Vale Holiday Parks with an online food and drink ordering system. The solution let guests order from... their accommodation or table, pay online, and choose delivery or collection. Over 90% of guests used the app after a strong marketing push. The system helped Vale Holiday Parks avoid a major revenue loss during a tough year. The app increased revenue and improved guest safety by supporting contactless delivery.
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Fidelity EPoS provided a 4G mobile data EPoS solution for Sewerby Hall & Gardens. The venue faced high costs and... slow, manual data processes with their old system. Fidelity's solution removed the need for expensive cabling and enabled real-time data transfer between remote tills and back office. Management gained instant access to financial and visitor data. The project saved the business hundreds of thousands of pounds and improved control over operations.
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Fidelity EPoS provided Vale Holiday Parks with an online food and drink ordering system. The solution let guests order and... pay from their accommodation or table, with options for collection or delivery. The system fully integrated with their backend reporting, making operations smooth. Setup was easy, and over 90% of customers used the app. The app helped Vale Holiday Parks turn a potentially bad year into a good one and increased revenue compared to not having the system.
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Fidelity EPoS helped Bridge Leisure Parks Ltd improve business efficiency with their Holiday Park EPoS and back office systems. Bridge Leisure wanted... a centrally controlled solution to manage sales, stock, and pricing across nine UK locations. Fidelity EPoS enabled easy data transfer, central management, and site-specific CRM features. The system allowed instant price changes, better stock control, and targeted promotions. Bridge Leisure saw increased sales, improved margins, and higher customer loyalty through tailored promotions and owner privilege cards.
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Fidelity EPoS helped Markham Grange Nursery, a small family business, upgrade from a generic EPoS system that caused technical issues and poor support. The new solution... included new till units, integrated Verifone payment devices, and Total Control Premier back office software for real-time stock and sales reporting. A mobile handheld terminal was added to support stock management without internet. The scalable EPoS system supports their growth into a full garden centre and provides ongoing UK-based support and training.
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Fidelity EPoS helped British Garden Centres manage rapid expansion from 8 to 57 sites. The scalable EPoS system unified retail... and hospitality operations, enabling fast deployment—switching each site in about 48 hours. BGC gained real-time sales, stock, and service data across all locations. The solution supported loyalty schemes and gift cards. BGC praised Fidelity for reliability, flexibility, and partnership.
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Fidelity EPoS helped Coletta and Tyson Garden Centre grow their business with scalable EPoS technology. The solution included touch screen... tills, integrated chip & pin, and tailored screen layouts for different areas. Centralized control and mobile label printers improved retail management and pricing accuracy. The loyalty software boosted sales by enabling targeted marketing and customer insights. The adaptable system supported their expansion and evolving needs.
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Markham Grange Nursery upgraded to Fidelity EPoS after facing technical issues and poor support with a generic system. The nursery needed... reliable tills, a cafe solution, and offline stock management. Fidelity EPoS installed new hardware, integrated payment devices, and provided real-time stock and sales reporting. The solution included a mobile terminal that works without internet. Markham now has a scalable system and ongoing support to help them grow into a full garden centre.
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Fidelity EPoS helped Coletta & Tyson Garden Centre grow 10 times in size. The centre used touch screen tills, integrated... chip & pin, and tailored screen layouts for each area. Mobile barcode scanners and label printers improved pricing and labelling. Loyalty software boosted sales and enabled targeted marketing. Central control and reporting made retail management easier.
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Fidelity EPoS helped British Garden Centres manage rapid expansion from 8 to 57 sites. The scalable EPoS system unified retail... and hospitality operations. Deployment at each new site took just 48 hours, minimizing downtime. The solution enabled real-time sales, stock, and service visibility across all locations. British Garden Centres praised Fidelity for reliability, speed, and partnership.
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Fidelity EPoS helped Markham Grange Nursery upgrade from a generic EPoS system that caused technical issues and poor support. The nursery needed... a solution for four tills, a cafe, and unreliable internet. Fidelity installed new hardware, integrated Verifone payment devices, and provided 'Total Control Premier' for real-time stock and sales reporting. They also supplied a mobile handheld terminal for offline stock recording. Markham Grange Nursery now has a scalable EPoS system and ongoing support to help grow their business.
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Fidelity EPoS technology helped Coletta and Tyson Garden Centre grow their business. They needed a scalable system to support expansion... and improve customer experience. Fidelity installed touch screen tills with G-PoS software, integrated chip & pin, and tailored screen layouts for different areas. Central control and mobile label printers improved efficiency. The loyalty software boosted sales by collecting customer data and enabling targeted marketing. The adaptable system supported their growth and evolving needs.
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Fidelity EPoS helped British Garden Centres manage rapid growth after acquiring 49 new sites. The company needed a scalable, flexible... EPoS system to control sales, stock, and service across all locations. Fidelity EPoS provided a single, robust platform for both retail and hospitality operations. Fast deployment and strong support enabled BGC to reopen new sites quickly. The solution gave BGC better control, transparency, and the ability to grow efficiently.
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Fidelity EPoS installed a new EPoS system at The Baths Hall Theatre in Scunthorpe. The system included ten touch screen... terminals for fast bar service. Customers could pre-order interval drinks, reducing queues and improving service. The back office software managed stock, pricing, and reporting. Real-time data helped optimize staffing and sales. The solution made theatre operations smoother and enhanced the visitor experience.
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Fidelity EPoS installed ten touch screen terminals with GPoS software at The Baths Hall Theatre. The system enabled fast customer... service, efficient back office management, and seamless interval drink ordering. Staff used printed slips to speed up interval order collection, reducing queues. Real-time reporting helped management optimize staffing and operations. The integrated EPoS solution improved service and control for the busy entertainment venue.
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Fidelity EPoS installed their GPoS software at The Baths Hall Theatre. The challenge was to deliver fast customer service and... efficient stock management for a new venue. Fidelity set up ten touch screen terminals across two bars, enabling quick transactions and interval drink pre-orders. The system improved queue times and allowed easy order collection. Real-time reporting helped management optimize staffing and operations. The solution proved robust and flexible for the theatre's demanding environment.
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