Fidelity | Improve customer journey and maximise financial return with Fidelity Systems EPoS
Hospitality Case Studies and Success Stories with Fidelity
CASE STUDY Vale Holiday Parks
Vale Holiday Parks improved operations using Fidelity EPoS Solutions, benefiting from better inventory management, loyalty rewards, and online ordering.
Fidelity EPoS helped Bridge Leisure Parks Ltd improve business efficiency with their Holiday Park EPoS and back office systems. Bridge Leisure wanted a centrally controlled solution to manage sales, ...stock, and pricing across nine UK locations. Fidelity EPoS enabled easy data transfer, central management, and site-specific CRM features. The system allowed instant price changes, better stock control, and targeted promotions. Bridge Leisure saw increased sales, improved margins, and higher customer loyalty through tailored promotions and owner privilege cards.
Vale Holiday Parks improved operations using Fidelity EPoS Solutions, benefiting from better inventory management, loyalty rewards, and online ordering.
Fidelity EPoS provided a 4G mobile data EPoS solution for Sewerby Hall & Gardens. The venue faced high costs and slow, manual data processes with their old system. Fidelity's solution removed the nee...d for expensive cabling and enabled real-time data transfer between remote tills and back office. Management gained instant access to financial and visitor data. The project saved the business hundreds of thousands of pounds and improved control over operations.
Fidelity EPoS provided Vale Holiday Parks with an online food and drink ordering system. The solution let guests order and pay from their accommodation or table, with options for collection or delive...ry. The system fully integrated with their backend reporting, making operations smooth. Setup was easy, and over 90% of customers used the app. The app helped Vale Holiday Parks turn a potentially bad year into a good one and increased revenue compared to not having the system.
Fidelity EPoS helped Markham Grange Nursery upgrade from a generic EPoS system that caused technical issues and poor support. The nursery needed a solution for four tills, a cafe, and unreliable inte...rnet. Fidelity installed new hardware, integrated Verifone payment devices, and provided 'Total Control Premier' for real-time stock and sales reporting. They also supplied a mobile handheld terminal for offline stock recording. Markham Grange Nursery now has a scalable EPoS system and ongoing support to help grow their business.
Fidelity EPoS technology helped Coletta and Tyson Garden Centre grow their business. They needed a scalable system to support expansion and improve customer experience. Fidelity installed touch scree...n tills with G-PoS software, integrated chip & pin, and tailored screen layouts for different areas. Central control and mobile label printers improved efficiency. The loyalty software boosted sales by collecting customer data and enabling targeted marketing. The adaptable system supported their growth and evolving needs.
Markham Grange Plant Nursery, a retail business, saw a 20% increase in sales and a 15% boost in efficiency after implementing Fidelity Systems' EPoS solution.
Fidelity EPoS helped British Garden Centres manage rapid growth after acquiring 49 new sites. The company needed a scalable, flexible EPoS system to control sales, stock, and service across all locat...ions. Fidelity EPoS provided a single, robust platform for both retail and hospitality operations. Fast deployment and strong support enabled BGC to reopen new sites quickly. The solution gave BGC better control, transparency, and the ability to grow efficiently.
Entertainment Case Studies and Success Stories with Fidelity
CASE STUDY The Baths Hall Theatre
Fidelity EPoS installed their GPoS software at The Baths Hall Theatre. The challenge was to deliver fast customer service and efficient stock management for a new venue. Fidelity set up ten touch scr...een terminals across two bars, enabling quick transactions and interval drink pre-orders. The system improved queue times and allowed easy order collection. Real-time reporting helped management optimize staffing and operations. The solution proved robust and flexible for the theatre's demanding environment.
Fidelity EPoS helped Sheffield Students' Union reduce long queues in their main retail shop. They installed self-serve tills, allowing one staff member to oversee five checkouts. This made queues rar...e and improved speed at peak times. Fidelity also set up a zero waste eco shop and self-serve hot food kiosks. Staff could focus on other tasks, and students enjoyed faster service. The union praised the cost savings, improved user experience, and strong support from Fidelity.
Fidelity EPoS helped Huddersfield Students' Union solve queuing and staffing issues in their retail shop. They installed 6 self serve checkouts and 1 operated till, reducing staff costs by a third. T...he new system cut cash handling fees and errors, improved stock control, and eliminated queuing problems. Moving to a cloud backend let managers work flexibly and boosted data analysis. Turnover predictions are up and staff can focus on keeping shelves stocked.
Fidelity EPoS helped Moulton College digitize their free school meals program. The college had about 1,000 students eligible for free meals and used to track them with paper logs. This was slow and h...ard to manage. With Fidelity EPoS and Debitrak cashless integration, students now use a card to get their meals. The system manages allowances and reporting in real time. The new setup saves time and is easier for both students and staff.
Leeds University Union improved operations with Fidelity EPoS solutions, enhancing inventory management and reporting, and integrating digital ordering systems.
Leeds University Union improved operations with Fidelity EPoS solutions, enhancing inventory management and reporting, and integrating digital ordering systems.
Fidelity EPoS provided Goodenough College with a fully integrated cashless EPoS solution. The college needed to streamline POS and cashless functions for 700 postgraduate residents. Fidelity installe...d GPoS touch screen software and integrated Debitrak for cashless payments and access control. The system allows students to use one card for payments and room access. Installation took just three days. The college praised the robust system, strong reporting, and seamless cashless integration.
Fidelity EPoS upgraded Sheffield University Union of Students' old POS hardware. The union needed faster, more efficient service for students and better security. Fidelity installed 15-inch touch scr...een tills linked to back office software. The new system improved till functionality and real-time reporting. It also boosted cyber and payment security. The upgrade supports future integrations and helps the union stay profitable.
