Fidelity Overview

Fidelity EPoS specializes in business EPoS systems for retail and hospitality across the UK. With over 25 years of expertise, they provide tailored solutions for various sectors.

Use Cases

Customers recommend Loyalty Management, Engagement Management, Payment Management, as the business use cases that they have been most satisfied with while using Fidelity.

Other use cases:

  • Lifetime Value Management
  • Promotion Management
  • Proposal & Quote Management
  • Communication Management
  • White Labeling
  • Advertisement
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Business Priorities

Launch New Products and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Fidelity.

Other priorities:

  • Acquire Customers
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Fidelity Use-Cases and Business Priorities: Customer Satisfaction Data

Fidelity works with different mediums / channels such as Promotions. and Website.

Fidelity's features include Dashboard, Alerts: Popups & Notifications, Rewards, etc. and Fidelity support capabilities include 24/7 Support, Email Support, AI Powered, etc. also Fidelity analytics capabilities include Custom Reports, and Analytics.

Fidelity, HoneyBook, The Flybook, 1crm, webCRM, etc., all belong to a category of solutions that help CRM All-in-One. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Comprehensive Insights on Fidelity Use Cases

What makes Fidelity ideal for Loyalty Management?

How does Fidelity address your Engagement Management Challenges?

6+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Fidelity solved their CRM All-in-One needs. Cuspera uses 213 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM All-in-One needs.

Case Studies

Hospitality

CASE STUDY Vale Holiday Parks

Fidelity EPoS provided Vale Holiday Parks with an online food and drink ordering system. The solution let guests order and pay from their accommodation or table, with options for collection or delive...ry. The system fully integrated with their backend reporting, making operations smooth. Setup was easy, and over 90% of customers used the app. The app helped Vale Holiday Parks turn a potentially bad year into a good one and increased revenue compared to not having the system.

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Hospitality

CASE STUDY Sewerby Hall & Gardens

Fidelity EPoS provided a 4G mobile data EPoS solution for Sewerby Hall & Gardens. The venue faced high costs and slow, manual data processes with their old system. Fidelity's solution removed the nee...d for expensive cabling and enabled real-time data transfer between remote tills and back office. Management gained instant access to financial and visitor data. The project saved the business hundreds of thousands of pounds and improved control over operations.

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Education

CASE STUDY Sheffield University Union of Students

Fidelity EPoS upgraded Sheffield University Union of Students' old POS hardware. The union needed faster, more efficient service for students and better security. Fidelity installed 15-inch touch scr...een tills linked to back office software. The new system improved till functionality and real-time reporting. It also boosted cyber and payment security. The upgrade supports future integrations and helps the union stay profitable.

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Entertainment

CASE STUDY The Baths Hall Theatre

Fidelity EPoS installed their GPoS software at The Baths Hall Theatre. The challenge was to deliver fast customer service and efficient stock management for a new venue. Fidelity set up ten touch scr...een terminals across two bars, enabling quick transactions and interval drink pre-orders. The system improved queue times and allowed easy order collection. Real-time reporting helped management optimize staffing and operations. The solution proved robust and flexible for the theatre's demanding environment.

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Education

CASE STUDY Sheffield Students' Union

Fidelity EPoS helped Sheffield Students' Union reduce long queues in their main retail shop. They installed self-serve tills, allowing one staff member to oversee five checkouts. This made queues rar...e and improved speed at peak times. Fidelity also set up a zero waste eco shop and self-serve hot food kiosks. Staff could focus on other tasks, and students enjoyed faster service. The union praised the cost savings, improved user experience, and strong support from Fidelity.

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Education

CASE STUDY Moulton College

Fidelity EPoS helped Moulton College digitize their free school meals program. The college had about 1,000 students eligible for free meals and used to track them with paper logs. This was slow and h...ard to manage. With Fidelity EPoS and Debitrak cashless integration, students now use a card to get their meals. The system manages allowances and reporting in real time. The new setup saves time and is easier for both students and staff.

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lightning

Peers used Fidelity for loyalty management and engagement management

Fidelity Features

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FEATURE RATINGS AND REVIEWS
Custom Reports

4.16/5 ★

Read Reviews (52)
Analytics

3.72/5 ★

Read Reviews (4)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.16/5 ★

Read Reviews (52)
Analytics

3.72/5 ★

Read Reviews (4)

Software Failure Risk Guidance

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for Fidelity

Overall Risk Meter

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Top Failure Risks for Fidelity

Fidelity Systems Ltd Profile

Company Name

Fidelity Systems Ltd

Company Website

https://www.fidelitysystems.co.uk/

HQ Location

Unit 5, Priory Tec Park, Saxon Way, Hessle, Hull, HU13 9PB

Employees

2-10

Social

Linkedin

Financials

PRIVATE