Fidelity: Use-Cases, Insights and Reviews | 2026 Cuspera

Fidelity EPoS provided Vale Holiday Parks with an online food and drink ordering system. The solution let guests order and pay from their accommodation or table, with options for collection or delive...ry. The system fully integrated with their backend reporting, making operations smooth. Setup was easy, and over 90% of customers used the app. The app helped Vale Holiday Parks turn a potentially bad year into a good one and increased revenue compared to not having the system.
Show More..

Fidelity EPoS installed their GPoS software at The Baths Hall Theatre. The challenge was to deliver fast customer service and efficient stock management for a new venue. Fidelity set up ten touch scr...een terminals across two bars, enabling quick transactions and interval drink pre-orders. The system improved queue times and allowed easy order collection. Real-time reporting helped management optimize staffing and operations. The solution proved robust and flexible for the theatre's demanding environment.
Show More..

Fidelity EPoS helped Bridge Leisure Parks Ltd improve business efficiency with their Holiday Park EPoS and back office systems. Bridge Leisure wanted a centrally controlled solution to manage sales, ...stock, and pricing across nine UK locations. Fidelity EPoS enabled easy data transfer, central management, and site-specific CRM features. The system allowed instant price changes, better stock control, and targeted promotions. Bridge Leisure saw increased sales, improved margins, and higher customer loyalty through tailored promotions and owner privilege cards.
Show More..

Fidelity EPoS technology helped Coletta and Tyson Garden Centre grow their business. They needed a scalable system to support expansion and improve customer experience. Fidelity installed touch scree...n tills with G-PoS software, integrated chip & pin, and tailored screen layouts for different areas. Central control and mobile label printers improved efficiency. The loyalty software boosted sales by collecting customer data and enabling targeted marketing. The adaptable system supported their growth and evolving needs.
Show More..

Fidelity EPoS provided Goodenough College with a fully integrated cashless EPoS solution. The college needed to streamline POS and cashless functions for 700 postgraduate residents. Fidelity installe...d GPoS touch screen software and integrated Debitrak for cashless payments and access control. The system allows students to use one card for payments and room access. Installation took just three days. The college praised the robust system, strong reporting, and seamless cashless integration.
Show More..

Fidelity EPoS helped Huddersfield Students' Union solve queuing and staffing issues in their retail shop. They installed 6 self serve checkouts and 1 operated till, reducing staff costs by a third. T...he new system cut cash handling fees and errors, improved stock control, and eliminated queuing problems. Moving to a cloud backend let managers work flexibly and boosted data analysis. Turnover predictions are up and staff can focus on keeping shelves stocked.
Show More..