Customer stories

Fidelity Product Overview

Fidelity EPoS specializes in business EPoS systems for retail and hospitality across the UK. With over 25 years of expertise, they provide tailored solutions for various sectors.

How satisfied the customers are with Fidelity use-cases

Fidelity Customer Insights, Testimonials and Case Studies

Manchester Metropolitan Students’ Union - Education - Large

Fidelity EPoS helped Manchester Metropolitan Students’ Union upgrade their retail and hospitality spaces. The project included three new POS till terminals for retail, a label and shelf edge price pr...inter, and two POS tills with 11-inch advertising screens for a new café. The changes support a larger range of merchandise and more chilled stock. The new café gives students a place to relax and socialize. Fidelity EPoS provided project scoping and installation support.

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Bridge Leisure Parks Ltd - Hospitality

Fidelity EPoS helped Bridge Leisure Parks Ltd improve business efficiency with their Holiday Park EPoS and back office systems. Bridge Leisure wanted a centrally controlled solution to manage sales, ...stock, and pricing across nine UK locations. Fidelity EPoS enabled easy data transfer, central management, and site-specific CRM features. The system allowed instant price changes, better stock control, and targeted promotions. Bridge Leisure saw increased sales, improved margins, and higher customer loyalty through tailored promotions and owner privilege cards.

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Moulton College - Education

Fidelity EPoS helped Moulton College digitize their free school meals program. The college had about 1,000 students eligible for free meals and used to track them with paper logs. This was slow and h...ard to manage. With Fidelity EPoS and Debitrak cashless integration, students now use a card to get their meals. The system manages allowances and reporting in real time. The new setup saves time and is easier for both students and staff.

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Markham Grange Nursery - Retail

Fidelity EPoS helped Markham Grange Nursery upgrade from a generic EPoS system that caused technical issues and poor support. The nursery needed a solution for four tills, a cafe, and unreliable inte...rnet. Fidelity installed new hardware, integrated Verifone payment devices, and provided 'Total Control Premier' for real-time stock and sales reporting. They also supplied a mobile handheld terminal for offline stock recording. Markham Grange Nursery now has a scalable EPoS system and ongoing support to help grow their business.

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Leeds University Union - Education - Large

Fidelity EPoS helped Leeds University Union upgrade their retail and hospitality operations. After a failed third-party system, Fidelity replaced all EPoS and back office software, keeping existing h...ardware to save costs. In 2011, they supplied 54 new EPoS terminals across campus outlets, with tailored solutions for retail and hospitality. The system improved order speed, customer experience, and enabled management of over 20,000 products from one platform. Leeds University Union now benefits from efficient, unified EPoS and reporting.

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Vale Holiday Parks - Hospitality - Medium

Fidelity EPoS online food and drink ordering helped Vale Holiday Parks boost revenue during a tough year. The solution let guests order food and drinks from their accommodation, pay online, and choos...e delivery or collection. Over 90% of customers used the app, thanks to easy onboarding and incentives. The system fully integrated with their backend, making setup simple. The app turned a potentially bad year into a good one for the holiday park group.

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lightning

Peers used Fidelity for loyalty management and engagement management

Fidelity Features

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FEATURE RATINGS AND REVIEWS
Custom Reports

4.16/5

Read Reviews (52)
Analytics

3.72/5

Read Reviews (4)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.16/5

Read Reviews (52)
Analytics

3.72/5

Read Reviews (4)

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Overall Risk Meter

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Top Failure Risks for Fidelity

Fidelity Systems Ltd Profile

Company Name

Fidelity Systems Ltd

HQ Location

Unit 5, Priory Tec Park, Saxon Way, Hessle, Hull, HU13 9PB

Employees

2-10

Social

Financials

PRIVATE