Fidelity Overview

Fidelity EPoS specializes in business EPoS systems for retail and hospitality across the UK. With over 25 years of expertise, they provide tailored solutions for various sectors.

Use Cases

Customers recommend Loyalty Management, Engagement Management, Payment Management, as the business use cases that they have been most satisfied with while using Fidelity.

Other use cases:

  • Lifetime Value Management
  • Promotion Management
  • Proposal & Quote Management
  • Communication Management
  • White Labeling
  • Advertisement
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Business Priorities

Launch New Products and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Fidelity.

Other priorities:

  • Acquire Customers
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Fidelity Use-Cases and Business Priorities: Customer Satisfaction Data

Fidelity works with different mediums / channels such as Promotions. and Website.

Fidelity's features include Dashboard, Alerts: Popups & Notifications, Rewards, etc. and Fidelity support capabilities include 24/7 Support, Email Support, AI Powered, etc. also Fidelity analytics capabilities include Custom Reports, and Analytics.

Peer review evidence (same sources as the product rating summary)

"...Loyalty and Reward Schemes Build and nurture relationships with your most valuable asset, your customers. Turn data and insights into powerful business tools to help you grow...." Fidelity
"...Promote events and offers to your most engaged audience...." Fidelity
"...EPoS Tills and Payment Software Process payments and manage customer interactions with ease You need to be able to process payments most efficiently..." Fidelity

Fidelity, HoneyBook, The Flybook, 1crm, webCRM, etc., all belong to a category of solutions that help CRM All-in-One. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Fidelity Customer wins, Customer success stories, Case studies

Why is Fidelity the best choice for Loyalty Management?

How does Fidelity address your Engagement Management Challenges?

11 buyers and buying teams have used Cuspera to assess how well Fidelity solved their CRM All-in-One needs. Cuspera uses 213 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM All-in-One needs.

 

Sandy Balls Holiday Park - Hospitality - Medium

Fordingbridge, UK

Fidelity EPoS delivered a unified EPoS and loyalty system for Sandy Balls Holiday Park. The park replaced fragmented systems with one solution across retail, restaurants, and leisure outlets. Staff n...ow use touch screen terminals with custom layouts, making training easier. Real-time sales data feeds into one back office, improving stock control and reporting. The new loyalty system rewards premium lodge owners with discounts and promotions.

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Woburn Safari Park - Hospitality - Medium

Woburn, UK

Fidelity EPoS installed a touch screen till system at Woburn Safari Park. The park has many retail and hospitality outlets. The new system made it easy to track sales and stock in real time. Staff tr...aining became simpler because all outlets used the same system. The park saved time and reduced manual work. Management now has one view for all reporting and inventory.

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Aillwee Cave & Burren Bird of Prey Centre - Hospitality - Small

County Clare, Ireland

Fidelity EPoS replaced Aillwee Cave's old till system with a network of touch screen terminals. The new system gave real-time sales and stock management across all outlets. Custom screens and integra...ted scales sped up transactions in the farm shop. Biometric scanners automated employee clock-in and improved HR processes. The Friendship Card loyalty scheme increased customer engagement and profits. Queue times dropped and spend per visitor went up.

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Sheffield University Union of Students - Education - Large

Sheffield, UK

Fidelity EPoS upgraded Sheffield University Union of Students' old POS hardware. The union needed faster, more efficient service for students and better security. Fidelity installed 15-inch touch scr...een tills linked to back office software. The new system improved real time reporting and protected data and payments. The upgrade also supported future integrations and enhanced retail outlets.

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The Baths Hall Theatre - Entertainment - Small

Scunthorpe, UK

Fidelity EPoS installed a new EPoS system at The Baths Hall Theatre in Scunthorpe. The system included ten touch screen terminals for fast bar service. Customers could pre-order interval drinks, redu...cing queues and improving service. The back office software managed stock, pricing, and reporting. Real-time data helped optimize staffing and sales. The solution made theatre operations smoother and enhanced the visitor experience.

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Sheffield Students' Union - Education - Large

Sheffield, UK

Fidelity EPoS helped Sheffield Students' Union cut queues in their main shop by installing self serve tills. Four self serve and one operated till now let one staff member oversee five checkouts. The... union also added a zero waste shopping option with a touch screen weighing scale and barcode printing. Self serve kiosks for hot food orders let students order and pay themselves. Staff can now focus on other tasks, and students enjoy faster service. The union plans to add more self serve units soon.

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lightning

Peers used Fidelity for loyalty management and engagement management

Fidelity Competitors

Fidelity Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.16/5 ★

Read Reviews (52)
Analytics

3.72/5 ★

Read Reviews (4)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.16/5 ★

Read Reviews (52)
Analytics

3.72/5 ★

Read Reviews (4)

Software Failure Risk Guidance

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for Fidelity

Overall Risk Meter

Low Medium High

Top Failure Risks for Fidelity

Fidelity Systems Ltd Profile

Company Name

Fidelity Systems Ltd

Company Website

https://www.fidelitysystems.co.uk/

HQ Location

Unit 5, Priory Tec Park, Saxon Way, Hessle, Hull, HU13 9PB

Employees

2-10

Social

Linkedin

Financials

PRIVATE