Fidelity: Product updates, Customer stories, and Insights | 2026 Cuspera

Fidelity EPoS helped Manchester Metropolitan Students’ Union upgrade their retail and hospitality spaces. The project included three new POS till terminals for retail, a label and shelf edge price pr...inter, and two POS tills with 11-inch advertising screens for a new café. The changes support a larger range of merchandise and more chilled stock. The new café gives students a place to relax and socialize. Fidelity EPoS provided project scoping and installation support.
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Fidelity EPoS helped Bridge Leisure Parks Ltd improve business efficiency with their Holiday Park EPoS and back office systems. Bridge Leisure wanted a centrally controlled solution to manage sales, ...stock, and pricing across nine UK locations. Fidelity EPoS enabled easy data transfer, central management, and site-specific CRM features. The system allowed instant price changes, better stock control, and targeted promotions. Bridge Leisure saw increased sales, improved margins, and higher customer loyalty through tailored promotions and owner privilege cards.
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Fidelity EPoS helped Moulton College digitize their free school meals program. The college had about 1,000 students eligible for free meals and used to track them with paper logs. This was slow and h...ard to manage. With Fidelity EPoS and Debitrak cashless integration, students now use a card to get their meals. The system manages allowances and reporting in real time. The new setup saves time and is easier for both students and staff.
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Fidelity EPoS helped Markham Grange Nursery upgrade from a generic EPoS system that caused technical issues and poor support. The nursery needed a solution for four tills, a cafe, and unreliable inte...rnet. Fidelity installed new hardware, integrated Verifone payment devices, and provided 'Total Control Premier' for real-time stock and sales reporting. They also supplied a mobile handheld terminal for offline stock recording. Markham Grange Nursery now has a scalable EPoS system and ongoing support to help grow their business.
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Fidelity EPoS helped Leeds University Union upgrade their retail and hospitality operations. After a failed third-party system, Fidelity replaced all EPoS and back office software, keeping existing h...ardware to save costs. In 2011, they supplied 54 new EPoS terminals across campus outlets, with tailored solutions for retail and hospitality. The system improved order speed, customer experience, and enabled management of over 20,000 products from one platform. Leeds University Union now benefits from efficient, unified EPoS and reporting.
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Fidelity EPoS online food and drink ordering helped Vale Holiday Parks boost revenue during a tough year. The solution let guests order food and drinks from their accommodation, pay online, and choos...e delivery or collection. Over 90% of customers used the app, thanks to easy onboarding and incentives. The system fully integrated with their backend, making setup simple. The app turned a potentially bad year into a good one for the holiday park group.
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