Enghouse Networks | Planning, design, operation and support of next generation telecommunications and utility
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Telecommunications Case Studies and Customer Success Stories with Enghouse Networks
Telia Finland
- Telecommunications
- Large
Helsinki, Finland
Enghouse Networks helped Telia Finland improve customer service with automated disruption notifications. The system made communication faster and clearer during... outages. Telia saw lower costs and fewer complaints. Customer satisfaction increased. Enghouse's telecom expertise supported better service reliability.
Telefonica Germany
- Telecommunications
- Very Large
Munich, Germany
Enghouse’s MVNO solution helped Telefonica Germany improve customer care. The company streamlined order management and made billing more efficient. This... allowed Telefonica Germany to stay competitive in the fast-changing mobile market. The solution served as a customer care interface for partner services. Telefonica Germany used it to better serve its customers and adapt to new trends.
A UK telecom provider
- Telecommunications
- Large
UK
A UK telecom provider used Enghouse Networks' InCharge platform to unify operations and improve customer engagement. The provider automated 85%... of its sales online. This led to a 20% increase in average sales. The solution also delivered cost savings and greater efficiency. Customers now enjoy a seamless experience in a complex market.
A leading African MNO
- Telecommunications
- Large
Enghouse’s MVNE platform helped a leading African MNO onboard new MVNOs and service providers. The MNO used the platform to... launch flexible billing and multi-tenancy, supporting different business models. This enabled rapid onboarding, new revenue streams, and improved network utilization. The solution lowered barriers for new entrants and allowed brands like banks and retailers to offer mobile services. The MNO became a market leader, driving innovation and growth in the national MVNO market.
Vimla used Enghouse Networks’ Rator BSS to target budget-conscious telecom customers in Sweden. They launched referral campaigns and offered transparent... pricing. The flexible software helped Vimla overcome regulatory challenges. Vimla streamlined operations and campaign launches. Their customer-focused approach reshaped the MVNO market.
Enghouse Networks partnered with BT Group to build a cloud-based voice and messaging platform for UK businesses. The solution enabled... BT to launch new features faster and adapt to market needs. Over ten years, the platform grew from zero to a nationwide customer base. BT completed a full migration to the cloud, allowing flexible pricing and rapid feature deployment. The partnership focused on collaboration, agile delivery, and real customer value.
Enghouse helped Zain Jordan modernize all value-added service (VAS) systems. The project unified messaging, charging, and VoIP services on a... single platform. Zain Jordan achieved 100% availability for all critical VAS, with no interruptions. This stability supports new services and 5G readiness. Enghouse’s partnership enabled faster service launches and high ROI. Zain Jordan now delivers modern services to customers ahead of competitors.
Utilities Case Studies and Customer Success Stories with Enghouse Networks
A utility company
- Utilities
- Very Large
Enghouse Networks’ BSS/OSS Suite helped a utility company manage its hydropower network. The company automated network management and integrated operations... with Aktavara and Webtop Workflow. The migration covered 300,000 square miles and served 14 million customers. Despite COVID-19, the transition was smooth and service was not interrupted. The new system improved efficiency and reduced costs. The utility now delivers more reliable and sustainable power.
Entertainment Case Studies and Customer Success Stories with Enghouse Networks
Fox Sports Mexico
- Entertainment
- Medium
Mexico City, Mexico
Fox Sports Mexico used Enghouse’s Media Platform as a Service to launch a new streaming app. The old platform could... not support many devices or payment gateways, causing customer frustration. Enghouse’s solution enabled low-latency streaming, more device compatibility, and extra payment options. The new Fox Sports MX app lets fans pause and restart live events and use multiple devices per account. Customer support issues dropped, and the app became profitable in its first quarter. Fox Sports Mexico now delivers a better live sports experience to fans.
Japan Communications Selects Enghouse Networks Core Messaging System to Power Its Neo-Carrier Strategy - Enghouse Networks
Japan Communications has chosen Enghouse Networks' Core Messaging System to support its neo-carrier strategy. The deployment enables advanced messaging capabilities... for Japan Communications, enhancing service reliability and scalability for next-generation mobile operations.
Japan Communications Selects Enghouse Networks Core Messaging System to Power Its Neo-Carrier Strategy - Morningstar
Japan Communications Inc. selected Enghouse Networks core messaging and security platform to power its Neo-Carrier Strategy. Enghouses SMS Core Systemfeaturing... SMSC, SMS Firewall, and Voicemailwill enable JCI to deliver integrated voice, SMS, and data services directly on mobile network operator infrastructure. The solution provides high availability, scalability, bulk messaging, and anti-fraud capabilities for next-generation carrier services.
