TOOTRiS
- Information Technology And Services
- Small
San Diego, USA
TOOTRiS used Customer Thermometer to collect real-time feedback from parents and childcare providers. The platform helped TOOTRiS close the loop... on support tickets and improve customer service. Integration with Zendesk, Hubspot, and Salesforce was easy and seamless. Feedback from Customer Thermometer led to deeper customer engagement and better product development. The team used analytics to share insights and drive continuous improvement across the company.
ParentPay
- Information Technology And Services
- Medium
Coventry, UK
ParentPay used Customer Thermometer to improve customer support feedback. Before, they had low response rates with long surveys. After switching,... they now get about 5,000 feedback responses each month. The team uses one-click surveys in support emails, making it easy for customers to rate service. Real-time feedback helps ParentPay fix problems fast and celebrate team success. Integrating Customer Thermometer with Zendesk gives them better support KPIs and a clear view of customer satisfaction.
Grant McGregor
- Information Technology And Services
- Small
Edinburgh, UK
Grant McGregor uses Customer Thermometer to track NPS and CSAT in real time. The MSP switched from basic tools to... Customer Thermometer for better feedback and loyalty measurement. They run NPS surveys every six months, integrating results into their PSA system. The team uses feedback to improve services and increase customer loyalty. Customer Thermometer also helps them build Power Automate flows for real-time response capture.
Fond Technologies, Inc.
- Information Technology And Services
- Medium
San Francisco, USA
Fond Technologies uses Customer Thermometer to measure customer satisfaction after support cases. They send 1-click email surveys to get instant... feedback from customers. This helps them see how customers feel in real time. The feedback lets them fix problems quickly and improve their service. Fond values the statistics to benchmark and celebrate good results.
Customer Thermometer helps TOOTRiS collect feedback from users and support tickets. TOOTRiS uses this feedback to improve its childcare platform... and customer service. The tool is easy to integrate and works with Zendesk, Hubspot, and Salesforce. TOOTRiS acts on both positive and negative feedback to boost engagement and satisfaction. The team uses analytics to share results and drive improvements across the company.
Customer Thermometer helped ParentPay improve customer feedback. The old survey system had low response rates and little useful data. With... Customer Thermometer, ParentPay now gets about 5,000 feedback responses each month. The tool is easy to use and gives real-time feedback on support quality. ParentPay uses this data to reward staff and improve service.
Grant McGregor
- Information Technology And Services
Customer Thermometer helped Grant McGregor, a managed IT service provider, improve customer feedback with real-time NPS and CSAT surveys. The company switched... from basic tools to Customer Thermometer for better NPS tracking and integration with their PSA system. They use NPS surveys every six months to measure customer loyalty and satisfaction. The feedback guides service improvements and new campaigns. Grant McGregor plans to expand feedback programs to include employees in the future.
Fond Technologies, Inc.
- Information Technology And Services
Fond used Customer Thermometer to improve customer feedback collection. Before, they received fewer than 100 completed questionnaires a year. After... implementing Customer Thermometer, they now get about 5,000 feedback responses each month. The 1-click email survey helps Fond get real-time feedback after support cases close. This lets them act quickly on problems and celebrate positive feedback. Fond values the statistics for benchmarking and measuring performance.
Customer Thermometer helped CMI get real-time feedback from IT support users. CMI switched from quarterly surveys to instant, 1-click email... surveys. The tool integrated with Autotask, Microsoft Teams, and Slack. CMI used feedback data to reward staff and improve service. Customer Thermometer surveys are embedded in 5,000+ monthly tickets. CMI credits the tool for boosting client retention and supporting company growth.
Manufacturing Case Studies and Customer Success Stories with Customer Thermometer
Tobermore
- Manufacturing
- Medium
Tobermore, UK
Tobermore used Customer Thermometer and Exclaimer to improve customer feedback and email communications. The company tailored email signatures for different... customer segments, tracking engagement and ensuring brand consistency. Real-time feedback from Customer Thermometer helped Tobermore monitor service quality and motivate staff. Management reviewed every comment and acted quickly to improve service or provide training. The integration was seamless and enabled Tobermore to set KPIs for customer satisfaction.
CMD Ltd used Customer Thermometer to stay connected with employees during the covid pandemic. The company sent weekly pulse surveys... using MailChimp integration to check on staff well-being. Employees could respond with one click, making feedback simple and fast. CMD valued the easy integration and clear reporting. The tool helped CMD support its team during a challenging time.
Customer Thermometer and Exclaimer help Tobermore improve customer experience. Tobermore uses tailored email signatures and real-time feedback to connect with... customers. The company gathers feedback from all customer markets and uses it to improve service and train staff. Management reviews every comment and shares positive feedback with the team. The integration is easy and the platform is user-friendly. Tobermore now sets KPIs for customer satisfaction and sees better results from targeted communications.
Customer Thermometer helped CMD Ltd stay connected with employees during the UK Covid-19 lockdown. CMD used weekly pulse surveys via... MailChimp to check on staff well-being. The tool's simple integration and easy reporting made it ideal for quick feedback. CMD found the system easy to use, with no complicated forms. This approach helped CMD support its team through a challenging time.
Utilities Case Studies and Customer Success Stories with Customer Thermometer
PPSPower
- Utilities
- Small
Leeds, UK
PPSPower used Customer Thermometer with Exclaimer to boost customer feedback. They switched from long surveys to 1-click email surveys. This... led to much higher response rates and more accurate feedback. Custom icons matched their brand and made it easy for customers to respond. Team-based reporting helped them track and improve service. PPSPower now gets a clearer view of customer satisfaction.
Customer Thermometer helped PPSPower boost customer feedback. PPSPower switched from long surveys to 1-click email surveys using Customer Thermometer and... Exclaimer. They saw much higher response rates and a more accurate view of their customers. Before, they got 170 responses in 7 years. Now, they get about 5,000 feedback responses each month. The reporting tools help them track and improve customer service across teams.
Education Case Studies and Customer Success Stories with Customer Thermometer
MasteryPrep
- Education
- Medium
Baton Rouge, USA
MasteryPrep used Customer Thermometer to improve real-time feedback from teachers and school partners. Before, they relied on NPS surveys and... gut feeling, which limited insight as they grew. With Customer Thermometer’s 1-click email feedback, they now track customer sentiment after every interaction. This helped them resolve issues quickly and celebrate positive feedback, boosting staff morale. The tool also made it easier to measure the success of school boot-camps and share true metrics in team meetings.
Customer Thermometer helped MasteryPrep get real-time feedback from teachers and schools. Before, MasteryPrep used NPS surveys but needed faster insights... as they grew. With Customer Thermometer, they installed 1-click email surveys that were easy to use. Staff morale improved as positive feedback was celebrated. The team now uses real feedback in weekly meetings, making their service better and more transparent.
Accounting Case Studies and Customer Success Stories with Customer Thermometer
Numeric Eight
- Accounting
- Small
Sydney, Australia
Customer Thermometer helped Numeric Eight, Australia's largest independent bookkeeping firm, measure customer satisfaction with NPS surveys. The first NPS survey... returned a score of 65, rising to 69 after a few weeks. Numeric Eight also used Customer Thermometer to track employee NPS and gather staff feedback during Covid lockdowns. The tool integrated easily with HubSpot and required no training for staff. Fast feedback response times and custom survey icons improved both customer and employee engagement.
Customer Thermometer helped Numeric Eight get better feedback from customers and employees. Numeric Eight used Customer Thermometer to measure NPS... and got a score of 65 on their first survey, then 69 a few weeks later. They saw a 30% response rate from customers. The tool was easy to use and worked well with HubSpot. Numeric Eight also used it to track employee NPS and keep staff connected during Covid lockdowns.
Consumer Goods Case Studies and Customer Success Stories with Customer Thermometer
Glossier
- Consumer Goods
- Medium
New York, USA
Glossier uses Customer Thermometer to collect real-time customer feedback. The customer service team is central to Glossier’s business, driving product... development and brand strategy. Feedback from customers shapes new products and improves existing ones. The team’s authentic communication style builds loyalty and retention. Customer Thermometer provides insights that help Glossier maintain high service standards.
Customer Thermometer helped phs Compliance get fast, direct feedback from clients. The company added 1-click surveys to emails and on-site... engineer visits. This let them respond to issues within a day and improve customer satisfaction. phs Compliance now uses the tool for both customer and internal feedback. The feedback process helped them keep clients happy and loyal in a competitive market.
Customer Thermometer helped Allen Associates improve client and candidate feedback. The recruitment agency used the tool to get real-time insights... by embedding feedback buttons in emails. This made it easy to track satisfaction at key points in the hiring process. The data became a key part of company KPIs and board reviews. Allen Associates saw better retention and used positive feedback to grow business and build trust.
Customer Thermometer helped phs Compliance get more customer feedback. Before, they got less than 100 responses a year. Now, they... get about 5,000 responses each month. They use 1-click surveys in emails and on-site. This lets them fix problems fast and keep customers happy. The tool is easy to use and customers like it.
