Customer Thermometer helped PPSPower boost customer feedback. PPSPower switched from long surveys to 1-click email surveys using Customer Thermometer and Exclaimer. They saw much higher response rate...s and a more accurate view of their customers. Before, they got 170 responses in 7 years. Now, they get about 5,000 feedback responses each month. The reporting tools help them track and improve customer service across teams.
Customer Thermometer helped MasteryPrep get real-time feedback from teachers and schools. Before, MasteryPrep used NPS surveys but needed faster insights as they grew. With Customer Thermometer, they... installed 1-click email surveys that were easy to use. Staff morale improved as positive feedback was celebrated. The team now uses real feedback in weekly meetings, making their service better and more transparent.
Customer Thermometer helped Numeric Eight get better feedback from customers and employees. Numeric Eight used Customer Thermometer to measure NPS and got a score of 65 on their first survey, then 69... a few weeks later. They saw a 30% response rate from customers. The tool was easy to use and worked well with HubSpot. Numeric Eight also used it to track employee NPS and keep staff connected during Covid lockdowns.
Customer Thermometer and Exclaimer help Tobermore improve customer experience. Tobermore uses tailored email signatures and real-time feedback to connect with customers. The company gathers feedback ...from all customer markets and uses it to improve service and train staff. Management reviews every comment and shares positive feedback with the team. The integration is easy and the platform is user-friendly. Tobermore now sets KPIs for customer satisfaction and sees better results from targeted communications.
Customer Thermometer helped CMD Ltd stay connected with employees during the UK Covid-19 lockdown. CMD used weekly pulse surveys via MailChimp to check on staff well-being. The tool's simple integrat...ion and easy reporting made it ideal for quick feedback. CMD found the system easy to use, with no complicated forms. This approach helped CMD support its team through a challenging time.
Information Technology and Services Case Studies and Success Stories with Customer Thermometer
CASE STUDY Fond Technologies, Inc.
Fond used Customer Thermometer to improve customer feedback collection. Before, they received fewer than 100 completed questionnaires a year. After implementing Customer Thermometer, they now get abo...ut 5,000 feedback responses each month. The 1-click email survey helps Fond get real-time feedback after support cases close. This lets them act quickly on problems and celebrate positive feedback. Fond values the statistics for benchmarking and measuring performance.
Customer Thermometer helped Grant McGregor, a managed IT service provider, improve customer feedback with real-time NPS and CSAT surveys. The company switched from basic tools to Customer Thermometer... for better NPS tracking and integration with their PSA system. They use NPS surveys every six months to measure customer loyalty and satisfaction. The feedback guides service improvements and new campaigns. Grant McGregor plans to expand feedback programs to include employees in the future.
Customer Thermometer helped CMI get real-time feedback from IT support users. CMI switched from quarterly surveys to instant, 1-click email surveys. The tool integrated with Autotask, Microsoft Teams..., and Slack. CMI used feedback data to reward staff and improve service. Customer Thermometer surveys are embedded in 5,000+ monthly tickets. CMI credits the tool for boosting client retention and supporting company growth.
Customer Thermometer helps TOOTRiS collect feedback from users and support tickets. TOOTRiS uses this feedback to improve its childcare platform and customer service. The tool is easy to integrate an...d works with Zendesk, Hubspot, and Salesforce. TOOTRiS acts on both positive and negative feedback to boost engagement and satisfaction. The team uses analytics to share results and drive improvements across the company.
Customer Thermometer helped ParentPay improve customer feedback. The old survey system had low response rates and little useful data. With Customer Thermometer, ParentPay now gets about 5,000 feedbac...k responses each month. The tool is easy to use and gives real-time feedback on support quality. ParentPay uses this data to reward staff and improve service.
Customer Thermometer helped phs Compliance get more customer feedback. Before, they got less than 100 responses a year. Now, they get about 5,000 responses each month. They use 1-click surveys in ema...ils and on-site. This lets them fix problems fast and keep customers happy. The tool is easy to use and customers like it.
Customer Thermometer helped Allen Associates improve client and candidate feedback. The recruitment agency used the tool to get real-time insights by embedding feedback buttons in emails. This made i...t easy to track satisfaction at key points in the hiring process. The data became a key part of company KPIs and board reviews. Allen Associates saw better retention and used positive feedback to grow business and build trust.
