NetApp
- Information Technology And Services
- Large
San Jose, USA
Coveo helped NetApp improve their enterprise search with a unified index and AI. NetApp indexed 25 content sources and created... a single search experience for customers, employees, and partners. The new system led to a 4.5/5 customer satisfaction score and a 50% clickthrough rate per search event. NetApp saw a 33% drop in cost per answer and 3.5 million monthly page views to support sites. The analytics dashboard gave NetApp real-time insights to improve content and user experience.
Medallia
- Information Technology And Services
- Medium
San Francisco, USA
Coveo helped Medallia unify several knowledge bases into a single support hub. This move increased support agent proficiency by 34%.... Agents now find answers faster using AI-powered search within Service Cloud. Medallia saw a 12% rise in self-service click-through rates and a 5-point boost in NPS. Tier 1 agents handle more cases on their own, improving customer satisfaction and engagement.
SAP
- Information Technology And Services
- Very Large
Walldorf, Germany
SAP used Coveo AI Search to improve customer support. They deflected 1.6 million cases in SAP for Me over 7... quarters. The self-service success rate reached 83.5%. SAP Concur saw a 30% drop in case submissions and saved €8 million annually. Coveo indexed 20 knowledge sources and 4.2 million documents for SAP for Me. Generative AI search helped SAP deliver faster answers and better customer experience.
Dell Technologies
- Information Technology And Services
- Very Large
Round Rock, USA
Dell Technologies used Coveo to improve its intranet, Inside Dell. Before the change, employee satisfaction with the intranet was only... 23%. By combining intranet and search, Dell made it easier for 165,000 employees to find information and people. After launching the new system, satisfaction scores rose to over 60% in one year. Dell now relies on Coveo’s AI-powered search to support a flexible, user-friendly digital workplace.
Informatica
- Information Technology And Services
- Large
Redwood City, USA
Coveo helped Informatica save $3. 5 million annually by deflecting support cases with AI-powered self-service. Before Coveo, 20% of customer...searches returned no results, causing high call volume and wasted engineer time. Coveo’s Case Assist and Insight Panels gave customers and engineers fast, relevant answers, reducing content gaps by 16%. Informatica also used Coveo to boost sales pipeline with micro-learning content, converting more users to paid offerings. Informatica’s NPS rose from 3–3.5 to 4.1 after implementing Coveo.
SAP Concur
- Information Technology And Services
- Very Large
Seattle, USA
SAP Concur used Coveo's AI search and generative answering to improve customer support. They reduced case volumes by 31% per... 1,000 search sessions. Customers found answers faster, with an 80% drop in search queries per visit. Content gaps fell by 64%. SAP Concur hit six-month benchmarks in under three months. The solution helped deliver more personalized, efficient digital experiences for millions of users.
Accounting Case Studies and Customer Success Stories with Coveo
Xero
- Accounting
- Large
Wellington, New Zealand
Xero used Coveo's generative answering to improve customer support. Over 96% of questions in Xero Central are now answered with... Coveo-powered content. Xero saw a 40% reduction in average search time and a 20% decrease in sessions needing extra support. Customers get faster, more accurate answers and discover new features. Xero's feedback on the solution is very positive, helping them lead in customer experience innovation.
Xero used Coveo to add an AI-powered chatbot to Facebook Messenger. This let customers get instant answers without submitting a... case. Coveo integrated with Salesforce Agentforce to deliver relevant support. Xero saw more cases deflected and faster resolutions. Customer service reps did not need extra work.
Coveo AI-Relevance Platform helped SAP Concur cut case volumes by 20% and reduce search queries per visit by 80%. SAP Concur unified... knowledge with AI, improving customer retention and operational efficiency. Generative AI delivered fast, accurate service for millions of users. Personalization and automation boosted customer satisfaction and loyalty. SAP Concur saw a 64% reduction in content gaps and a 31% decline in case submits per 1,000 search sessions.
Coveo AI-Relevance MC Platform helped Xero boost self-service problem resolution rates by 20% in just 6 weeks. Xero unified its... customer support experience using Coveo’s generative AI, making information easy to find for millions of users. The solution enabled Xero to move from reactive to proactive support, increasing customer satisfaction and reducing service costs. Xero extended Coveo across multiple support channels, driving customer loyalty and business growth.
Retail Case Studies and Customer Success Stories with Coveo
Blackwoods
- Retail
- Large
Sydney, Australia
Blackwoods used Coveo and SAP Commerce Cloud to improve its B2B digital customer experience. They wanted to make it easier... for customers to find products in a catalog of over 350,000 SKUs. After launching their new web platform, digital sales orders rose from 33% to 55%. Customer satisfaction improved by 45%. Null searches dropped from 18% to 10%. 70% of add-to-carts now come from search listing pages. The team also became more efficient with fewer customer calls.
Food & Beverages Case Studies and Customer Success Stories with Coveo
Nespresso
- Food & Beverages
- Very Large
Lausanne, Switzerland
Nespresso used Coveo’s AI-powered search to improve online product discovery. Customers can now find products by name or color, making... shopping easier. Nespresso saw a 30% increase in site search usage after making the search bar more visible. People who use search convert at almost 180% higher rates than those who don’t. Product recommendations are now automated, saving time and helping customers find new items. The partnership with Coveo supports Nespresso’s move from ecommerce to experiential commerce.
Forcepoint used Coveo to unify knowledge across their company. They faced knowledge silos and struggled to measure case deflection. With... Coveo’s AI search and recommendations, they improved self-service and agent proficiency. Employees and customers found information faster. Forcepoint now delivers better customer and employee experiences with AI-powered knowledge management.
Coveo helped Mathematica improve both employee and customer engagement by integrating with their Sitecore CMS. The switch from Google Search... Appliance to Coveo enabled real-time search indexing, eliminating delays and outdated results. Mathematica saw a 9.42% increase in year-over-year pageviews and a 10% rise in time-on-page. Searches without results dropped by 30%. Coveo’s analytics let Mathematica identify and fill content gaps, making digital experiences more relevant.
Legal Services Case Studies and Customer Success Stories with Coveo
Fasken
- Legal Services
- Large
Toronto, Canada
Fasken used Coveo to improve its online reputation and website experience. The firm implemented AI-powered search and recommendations, making it... easier for visitors to find information. Search utilization increased by 32% and time spent on site rose by 22%. The new system also reduced click-rank search results page by 59%. Fasken now offers a more personalized and dynamic web experience for clients.
Real Estate Case Studies and Customer Success Stories with Coveo
Urban Land Institute
- Real Estate
- Large
Washington, USA
Urban Land Institute used Coveo to power its Knowledge Finder platform. The tool helps 45,000 members find real estate resources... and exclusive content. After launching Coveo, time after search increased by 15% and unique searches doubled in one quarter. Members can now access content from over 100 web properties and in multiple languages. Coveo’s AI-powered search and analytics improved member engagement and content strategy.
Manufacturing Case Studies and Customer Success Stories with Coveo
Acuity Brands
- Manufacturing
- Very Large
Atlanta, USA
Coveo helped Acuity Brands improve their website search experience. Customers now find products faster with AI-powered search and advanced facets.... Cross-brand search lets users see results from all 14 brand sites, reducing zero-result searches. Click-through rates increased by 12% in one month and 42% in six months. The new digital experience launched in five months and delivers results in under three seconds.
Coveo helped athenahealth unify seven separate knowledge systems into one platform. Agents now use a single search to find answers,... powered by AI and machine learning. This led to a 75% increase in resolution discovery and a 50% drop in Tier 3 case inflow. New agents onboard faster and with less stress. Customer satisfaction improved as agents resolve more cases without escalation.
Coveo AI-Relevance Platform Powers Milestone Systems Search Experience ...
Milestone Systems has adopted Coveo's AI-Relevance Platform to enhance its search experience, shifting from traditional keyword-based search to AI-driven intent modeling. This upgrade aims... to improve content discovery and reduce support costs by providing more contextual and relevant search results. The deployment underscores a broader industry trend towards AI-powered personalization in enterprise digital experiences.
Coveo (TSX:CVO) AI Platform Selected by Milestone Systems to Enhance ...
Milestone Systems has chosen Coveo's AI-Relevance Platform to enhance its website search and content discovery. This deployment aims to improve... user experience by providing intuitive and relevant search results, reducing support friction, and guiding users efficiently across Milestone's digital ecosystem. The platform will support Milestone's diverse global audience, including end users and technology partners.
Milestone Systems Selects Coveo to Advance AI?Powered Enterprise Search
Milestone Systems has chosen Coveo's AI-Relevance Platform to enhance its enterprise search capabilities. This deployment aims to unify website search... and improve content discovery, enabling Milestone's diverse global audience to access relevant product information and solutions more efficiently. The AI-driven platform will replace traditional keyword-based search, offering a more intuitive user experience.
Metcash Selects Coveo AI as an e-Commerce Partner for AI Search
Metcash has selected Coveo's AI-Relevance Platform to enhance its e-commerce capabilities, in collaboration with SAP. This partnership aims to improve... product discovery, personalization, and conversion for independent retailers in Australia. Metcash's B2B marketplace, Sorted, will leverage Coveo's AI models integrated with SAP Commerce Cloud to streamline procurement processes and strengthen retailer competitiveness.
Coveo Solutions Inc reported record subscription growth in Q3 2026, with total revenue reaching $38 million, a 12% increase year-over-year. The company secured... major contracts with GE, Liberty Mutual, and a Fortune 500 industrial leader. Coveo expanded over 80 subscriptions with existing customers like Deloitte and United Airlines. A strategic partnership with Deloitte and a memorandum with the Canadian government were announced to enhance digital services using Coveo AI.
Business Case for Site Search: How Lexmark Chose the Right AI Search Platform
Lexmark selected Coveo's AI-powered search platform to enhance its digital customer experience and future-proof its technology investments. The decision followed... a detailed evaluation process, including cross-functional collaboration and a scorecard approach, which highlighted Coveo's ability to meet Lexmark's business needs. Early implementation results have shown positive feedback, particularly in improving internal sales enablement through intent-based search capabilities.
Coveo AI Selected by Docusign to Power Next-Generation Customer Support
Docusign has chosen Coveo's AI-Search and Relevance Generative Answering to enhance its customer support. This integration aims to boost self-service... success, streamline agent workflows, and provide consistent, relevant answers across support channels. Coveo's platform, recognized for its scalability and intelligence, will help Docusign improve operational efficiency and customer experiences.
Coveo AI Selected by Docusign to Power Next-Generation ... - Newswire
Docusign has selected Coveo's AI-Search and Relevance Generative Answering to enhance its customer support. This collaboration aims to improve self-service... success, streamline agent workflows, and ensure consistent, relevant answers. Coveo's platform will provide scalability and intelligence to optimize Docusign's support operations, improving both agent and customer experiences.
All In on AI: How Boston Scientific is Reimagining B2B Product Discovery
Boston Scientific has implemented Coveo's AI-powered search platform to enhance its B2B product discovery, resulting in significant improvements in search conversion rates and customer engagement. The integration has... led to a projected $10M revenue uplift and a 16% increase in search conversion rates. The partnership aims to transform search into an intent engine, further personalizing the digital experience for users.
