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Computer Software Case Studies and Customer Success Stories with Coveo
SAP - Computer Software
Coveo AI Search helped SAP reach an 83. 5% self-service success rate. SAP unified 14–20 bodies of knowledge into one...portal for over 300 million users. Coveo's hybrid search and machine learning improved answer relevance and compliance. SAP deflected 1.6 million+ support cases. Analytics shifted to measure true case deflection impact.
Xero - Computer Software
Coveo AI-Relevance MC Platform helped Xero boost self-service problem resolution rates by 20% in just 6 weeks. Xero unified its... customer support experience using Coveo’s generative AI, making information easy to find for millions of users. The solution enabled Xero to move from reactive to proactive support, increasing customer satisfaction and reducing service costs. Xero extended Coveo across multiple support channels, driving customer loyalty and business growth.
SAP Concur - Computer Software
Coveo helped SAP Concur reduce case volumes by 31% using GenAI. SAP Concur used Coveo's AI search, recommendations, and Generative... Answering across support and self-service channels. The solution unified knowledge and expanded to multiple use cases, including customer community and internal knowledge base. SAP Concur improved customer service efficiency and reduced annual cost-to-serve. Millions of users now get faster, more accurate answers, boosting customer retention.
Information Technology and Services Case Studies and Customer Success Stories with Coveo
Informatica - Information Technology And Services
Coveo helped Informatica improve self-service with AI-powered solutions. Before Coveo, 20% of customer searches gave no results, and engineers spent... up to 20% of their time searching for answers. Coveo’s Case Assist and Insight Panels reduced content gaps by 16% and deflected 6,500 cases, saving $3.5 million a year. Informatica’s NPS rose from 3-3.5 to 4.1. Coveo’s AI also built a $1 million sales pipeline in the first year by recommending paid educational content.
Dell Technologies - Information Technology And Services
Coveo helped Dell Technologies build a more connected way to work. Dell used Coveo to improve workplace experiences. The solution... focused on making information easier to find. This helped Dell employees work better together. The case highlights how Coveo supports large technology companies.
Financial Services Case Studies and Customer Success Stories with Coveo
Xero - Financial Services
Coveo helped Xero use an AI-powered chatbot on Facebook Messenger. The chatbot works with Salesforce Agentforce. Customers get instant answers... without submitting a case. Xero saw real case deflection and faster case resolution. There was no extra work for customer service reps.
Health, Wellness and Fitness Case Studies and Customer Success Stories with Coveo
athenahealth - Health, Wellness And Fitness
Coveo AI helped athenahealth unify seven knowledge systems into one searchable platform. Agents now find answers faster, with a 75%... increase in resolution discovery. The solution reduced case inflow to Tier 3 by 50%. All 400 support agents use Coveo’s Insight Panel Search. Providers can now use self-service tools, cutting down on calls. New agents onboard faster and stay longer, improving customer satisfaction.
Legal Services Case Studies and Customer Success Stories with Coveo
Fasken - Legal Services
Coveo Relevance Cloud helped Fasken, a large law firm, improve its online presence. Site visitors struggled to find information on... Fasken’s website and often used Google instead. Fasken implemented Coveo and Sitecore to make content easier to find and navigation more intuitive. The firm saw a 22% increase in time spent on site, a 59% decrease in click-rank on search results, and a 32% rise in search utilization. Registrations for seminars and email marketing grew by 12%. The site now supports business development and marketing activities.
Other Industry Case Studies and Success Stories with Coveo
ULI
Coveo helped ULI make its Knowledge Finder a valuable asset for members. The solution improved how members find information. ULI... used Coveo to make every experience more relevant. The case highlights the benefits of AI-powered search for member engagement. No specific numbers or metrics are mentioned.
Customer Success Stories of Coveo
Business Case for Site Search: How Lexmark Chose the Right AI Search Platform
Lexmark selected Coveo's AI-powered search platform to enhance its digital customer experience and future-proof its technology investments. The decision followed... a detailed evaluation process, including cross-functional collaboration and a scorecard approach, which highlighted Coveo's ability to meet Lexmark's business needs. Early implementation results have shown positive feedback, particularly in improving internal sales enablement through intent-based search capabilities.
Coveo AI Selected by Docusign to Power Next-Generation Customer Support
Docusign has chosen Coveo's AI-Search and Relevance Generative Answering to enhance its customer support. This integration aims to boost self-service... success, streamline agent workflows, and provide consistent, relevant answers across support channels. Coveo's platform, recognized for its scalability and intelligence, will help Docusign improve operational efficiency and customer experiences.
Coveo AI Selected by Docusign to Power Next-Generation ... - Newswire
Docusign has selected Coveo's AI-Search and Relevance Generative Answering to enhance its customer support. This collaboration aims to improve self-service... success, streamline agent workflows, and ensure consistent, relevant answers. Coveo's platform will provide scalability and intelligence to optimize Docusign's support operations, improving both agent and customer experiences.
All In on AI: How Boston Scientific is Reimagining B2B Product Discovery
Boston Scientific has implemented Coveo's AI-powered search platform to enhance its B2B product discovery, resulting in significant improvements in search conversion rates and customer engagement. The integration has... led to a projected $10M revenue uplift and a 16% increase in search conversion rates. The partnership aims to transform search into an intent engine, further personalizing the digital experience for users.
SanMar Selects Coveo AI for Commerce to Transform its Digital Experience
Freedom Furniture, a leading retailer in Australia and New Zealand, has selected Coveo to transform its product discovery and enhance the customer buying experience using AI-powered search and recommendations. This decision follows... a competitive RFP process and highlights Coveos role in delivering advanced AI solutions for retail digital transformation.
SanMar Selects Coveo AI for Commerce to Transform its Digital Experience - PR Newswire Canada
SanMar has chosen Coveo AI for Commerce to enhance its digital commerce experience. The partnership aims to leverage Coveos AI-powered... search, recommendations, and personalization capabilities to improve product discovery and customer engagement on SanMars e-commerce platform.
ABB Robotics Selects Coveo for Commerce to Power AI Product Discovery in its Customer Portal - PR Newswire Canada
ABB Robotics has chosen Coveo for Commerce to enhance AI-driven product discovery within its customer portal. This deployment aims to... improve the digital commerce experience for ABB Robotics customers by leveraging Coveos AI-powered search and recommendation capabilities.