Real-World Case Studies and Customer Success Stories with Conviva

Chingari used the Conviva measurement analytics pipeline to improve their streaming business. The platform gave Chingari deep analytics across their... enterprise. Continuous measurement helped Chingari optimize their service. This led to ongoing growth for their streaming platform. Chingari relied on Conviva to drive digital transformation and better user engagement.
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Conviva helped a leading OTT provider boost ad deliveries by 10% and increase viewing time by 30% quarter over quarter. The platform used... Conviva’s analytics and Streaming Performance Index to track and improve quality of experience. Real-time alerts and AI-powered insights enabled quick fixes and smarter player upgrades. The OTT service gained a unified view of user engagement, optimizing ad placements and maximizing revenue. Data-driven decisions led to higher audience retention and better ad performance.
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Conviva helped a leading Latin American vMVPD boost viewer engagement by 25%. The platform enabled the team to increase minutes... watched and content diversity per viewer. Targeted campaigns led to a 15% lift in action show viewing and a 10% reduction in subscriber drop-off after sports seasons. Regional insights drove a 60% audience increase in new markets. Data-driven trial conversion strategies resulted in 40% year-over-year subscriber growth.
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Conviva helped a global sports-streaming company save $15. 4 million by improving analytics and streamlining CDN operations. The company achieved...a 4.65x ROI and cut CDN costs by $8.9 million. Conviva’s platform also reduced data processing expenses by $4.8 million and saved over $1 million in customer care. Advanced analytics boosted ad revenue by nearly $1 million. The solution unified KPIs and improved viewer experience across 200 countries and 100 million devices.
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Conviva Precision helped CNTV, the digital arm of China's national broadcaster, cut buffering ratio in half and double average playtime across multiple continents. CNTV needed to... improve global video streaming quality and expand reach for live and on-demand content. Conviva's multi-CDN strategy and real-time analytics enabled seamless content delivery to 190 countries. Precision increased video resolutions by up to 180% and reduced buffering events by up to 150%. CNTV now delivers a high-quality streaming experience worldwide.
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Conviva’s Video AI Platform helped Canal Digital improve streaming quality for 850,000 households. The platform gave Canal Digital data to... benchmark and enhance their streaming service. In Q1 2018, Canal Digital’s video start failure rate was 1.19%, better than the 2.07% European average. Video start time was 1.96 seconds, less than half the European average. Rebuffering ratio was 0.26%, much lower than the 0.64% average. Picture quality reached 5.13mbps, 49% higher than average. Canal Digital delivered top streaming performance using Conviva.
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Conviva Precision helped Sky improve OTT video quality and reduce CDN costs. Sky used Conviva’s analytics to find that viewer... engagement dropped when buffering exceeded 0.4%. They integrated Precision to make real-time CDN switching decisions. During an incident, CDN B handled 4,900 sessions in 15 minutes, saving over 4,500 sessions. This led to fewer customer care calls and higher viewer satisfaction.
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Conviva Experience Insights helped PlayStation™Vue improve streaming quality. PlayStation™Vue used Conviva's data to optimize viewer experience and reduce rebuffering. The... service achieved a 0.36% rebuffering ratio, beating the U.S. benchmark of 0.4% and the median of 1.12%. PlayStation™Vue also delivered video at a high bitrate of 4.59 Mbps, above the industry median. This placed PlayStation™Vue in the 95th percentile for streaming quality in the U.S.
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Conviva for App helped a popular baseball streaming publisher improve their login experience. The publisher struggled with incomplete data and... slow login processing times. Conviva enabled real-time monitoring and instant filtering of user events. The team quickly identified and fixed a 3rd party authentication issue before a major game. Fans accessed content without missing a pitch, boosting satisfaction and engagement.
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Conviva helped a U. S.-based streaming business cut call center costs by $564,000 in one year. The company used Conviva...to give customer service agents real-time, device-level insights. This let agents resolve calls faster and reduced average call times. The business saved 7,200 hours and over $250,000 per year. Happier customers meant less churn and fewer chargebacks.
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Conviva helped Mola expand its streaming service from Southeast Asia to Europe. Mola used Conviva’s continuous measurement analytics to monitor... and improve streaming quality in real time. The platform provided performance benchmarking across regions and deep insights into viewer experience. Mola’s team used these analytics to deliver 4K Euro Cup matches in Jakarta and improve content discovery. Conviva enabled Mola to engage viewers and grow its audience with better streaming experiences.
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Conviva helped a Latin American vMVPD improve digital entertainment engagement. The company used Conviva’s analytics to boost minutes watched per... viewer and increase content diversity. Targeted campaigns led to a 15% lift in action show viewing and a 10% drop in subscriber loss after sports seasons. Overall engagement rose by 25% as measured by time spent on the platform. The vMVPD operates in nine countries and serves over 10 million subscribers.
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Conviva’s Streaming Analytics Platform helped a new streaming service deliver flawless live sports streaming. The service needed real-time analytics to... handle high viewership and ensure top quality. Conviva’s platform gave them instant insights and a single source of truth for all teams. Real-Time Trends Dashboard and AI-powered alerts let them fix issues fast. The result was a seamless, high-quality experience for viewers during 64 major sports events.
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Conviva helped Mola expand its streaming service from Jakarta to London. Mola faced challenges with outdated video analytics and needed... real-time, continuous measurement. Conviva provided global performance benchmarking and deep viewer insights. Mola used Conviva’s Streaming Performance Index to improve quality of experience across markets. The team monitored 4K streaming and identified areas for improvement, leading to better viewer engagement and new customer growth.
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Conviva helped a Latin American vMVPD improve digital entertainment with real-time analytics. The company wanted to boost content diversity, increase... viewer engagement, and convert trial users to subscribers. Using Conviva, they segmented audiences, targeted soccer fans with new content, and optimized marketing campaigns. They saw a 15% lift in action show viewing, a 10% drop in subscriber loss after sports seasons, and a 25% increase in minutes watched per viewer.
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Conviva helped Mola expand streaming from Southeast Asia to Europe. Mola used Conviva’s analytics to benchmark and improve streaming quality... in new markets. Viewer time spent on live streams rose 19% and overall plays increased 11%. In Indonesia, failed video starts dropped 90%. Mola used detailed audience insights to refine content and promotions. The partnership enabled Mola to deliver better streaming and grow engagement.
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Conviva’s Streaming Analytics Platform helped a new streaming service deliver 64 live sports events with no video disruptions. The service, part... of a leading national media company, needed real-time analytics to handle high viewership and ensure flawless quality. Conviva’s real-time dashboard and AI-powered alerts let teams detect and fix issues instantly. Every viewer enjoyed uninterrupted streams, even during peak demand. The platform unified teams and improved key metrics tracking.
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Conviva Viewer Insights helped Youth Media Network boost viewer engagement. The network used Conviva to analyze viewer behavior and test... content recommendations. They ran A/B tests on content carousels and personalized playlists for different audience segments. After launching segment-based playlists, they saw a 10% increase in average viewer minutes. The solution led to higher consumption across multiple series for their youth audience.
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Conviva’s Streaming Analytics Platform helped a new streaming service deliver flawless live sports streaming. The company needed real-time analytics to... handle high viewership and ensure top quality of experience. Conviva’s Real-Time Trends Dashboard and AI-powered alerting let them detect and fix issues instantly. The platform supported 64 major sports matches with no disruptions. Teams used Conviva to align on KPIs and improve streaming quality at scale.
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Conviva’s Streaming Analytics Platform helped a top Portuguese telecom reduce service calls and improve customer experience. The company used Conviva... to analyze trillions of data points from millions of users. Real-time analytics enabled the team to quickly identify and fix issues. This led to flawless 4K content delivery for 98% of viewers. The telecom now delivers a better audience experience and stays ahead in the OTT market.
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Conviva for App helped a leading telecommunications company optimize login experiences for their baseball streaming service. The company struggled with... incomplete data and slow login processing times, risking fan frustration and lost revenue. By using Conviva, they mapped every step of the login process and quickly identified issues with a third-party authentication service. The team resolved the problem in minutes, ensuring fans never missed a pitch. Real-time user experience monitoring now lets them act instantly to keep viewers engaged and protect their reputation.
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Conviva's Streaming Analytics Platform helped a European streaming provider improve customer service. The company managed trillions of data points from... millions of users. Conviva enabled real-time insights and reduced service calls. The platform delivered flawless 4K content to 98% of viewers. The provider gained a single key performance metric for better decisions.
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Conviva’s streaming analytics helped a top telecom company in Portugal improve customer service. The company used Conviva to reduce service... calls and boost quality of experience for viewers. Real-time insights let them spot and fix issues fast. The result was better streaming and happier customers. This shows how streaming analytics can transform telecom support.
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Conviva helped Chingari transform their streaming business with advanced measurement analytics. Chingari used Conviva's analytics pipeline to track performance and... engagement. This led to ongoing optimization and growth. The platform provided real-time data for better decisions. Chingari improved their digital operations across the enterprise.
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Conviva helped Chingari transform their streaming business. Chingari used Conviva's measurement analytics pipeline. This gave them deep insights across their... company. Continuous analytics led to ongoing optimization. Chingari saw growth by using real-time data from Conviva.
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Conviva helped Mola expand its streaming service from Jakarta to London. Mola faced challenges with outdated video analytics and needed... real-time, continuous measurement. Conviva provided global performance benchmarking and deep viewer insights. Mola used Conviva’s Streaming Performance Index to improve quality of experience across regions. The team monitored 4K streaming and identified areas for improvement, leading to better viewer engagement and new audience growth.
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Conviva helped a Latin American vMVPD improve digital entertainment with real-time analytics. The company struggled to convert sports viewers, personalize... content, and boost trial-to-subscriber rates. Using Conviva, they segmented audiences, optimized marketing, and improved app flow. Email and push campaigns led to a 15% lift in action show viewing. Subscriber drop-off after sports seasons fell by 10%. Overall engagement rose by 25% in minutes watched per viewer.
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Conviva helped Chingari transform their streaming business. Chingari used Conviva's measurement analytics pipeline. This gave them deep insights across their... whole company. Continuous analytics led to ongoing optimization. This cycle helped Chingari grow their business.
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Conviva's Streaming Analytics Platform helped a European streaming provider improve customer service. The company needed to manage trillions of data... points from millions of users. Conviva's platform reduced service calls and improved key performance metrics. Real-time analytics enabled the company to deliver flawless 4K content to 98% of viewers. The solution gave technical teams actionable insights and fast alerts to fix problems quickly.
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Conviva helped a prominent OTT provider improve user experience and increase ad revenue. The provider used Conviva’s Streaming Performance Index... to track quality of experience across devices. Real-time analytics and AI-powered insights led to a 30% year-over-year SPI increase. The new video player rollout, guided by Conviva data, resulted in a 10% rise in ad deliveries. Viewer time grew by 30% quarter over quarter, showing strong engagement and better monetization.
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Conviva helped a live-sports and on-demand publisher improve streaming operations. The company served over 200 countries and 100 million devices.... Conviva's analytics platform replaced outdated tools and unified data. The publisher saved $15.4 million in total cost of ownership. CDN costs dropped by $8.9 million and data processing costs by $4.8 million. Customer care savings exceeded $1 million. Ad revenue increased by nearly $1 million with better analytics and ad placement.
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