Conviva Overview

Conviva empowers businesses to connect real-time performance analytics with user experiences, crucial in today's attention economy. It helps digital enterprises address performance issues as they occur, enhancing customer engagement and satisfaction. Conviva's platform is recognized for reducing app startup times and mitigating ad failures on Android devices, directly impacting user retention and content discovery. With accolades such as the 2025 Google Cloud Business Applications Partner of the Year, Conviva is a trusted solution for optimizing digital strategies. Rated 4.8/5.0 on Gartner Peer Insights, it stands as a vital tool for businesses aiming to improve their Quality of Experience and avoid conversion blind spots.

Use Cases

Customers recommend Social Media Management, Engaging And Following Up, Sending & Publishing Communications, as the business use cases that they have been most satisfied with while using Conviva.

Other use cases:

  • Content Management
  • Competitive Intelligence
  • Workflow Management
  • Campaign Analytics
  • Advertisement
  • Lead Analytics
  • Lead Management
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Business Priorities

Improve ROI and Build Brand Awareness are the most popular business priorities that customers and associates have achieved using Conviva.

Other priorities:

  • Improve Digital And Social Presence
  • Increase Sales & Revenue
  • Scale Best Practices
  • Enter New Markets Internationally Or Locally
  • Enhance Customer Relationships
  • Acquire Customers
  • Grow Market Share
  • Establish Thought Leadership
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Conviva Use-Cases and Business Priorities: Customer Satisfaction Data

Conviva works with different mediums / channels such as Social Media. Video. Chat etc.

Conviva's features include Live Streaming, Leaderboards, and Gamification. and Conviva support capabilities include 24/7 Support, AI Powered, Chat Support, etc. also Conviva analytics capabilities include Analytics, and Custom Reports.

Reviews

"Partnering with Conviva gives us comprehensive, real-time intelligence about the viewer experience, and secure access to shared publisher customer data that helps us optimize video delivery. Joint Akamai and Conviva customers have easier access to v...isibility into performance across their workflows in order to more efficiently identify and troubleshoot any issues." - PJ Joseph

Conviva, Renderforest Video, Walls.io, Statusbrew, Eclincher social media management, etc., all belong to a category of solutions that help Social Media Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Conviva connects performance issues with real-world user experiences in real-time. It is the #1 operational data platform for responsive operations.

Popular Business Setting

for Conviva

Top Industries

  • Media Production
  • Information Technology and Services

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Conviva is popular in Media Production, and Information Technology And Services, and is widely used by Small Business, Mid Market, and Enterprise.

Conviva Customer wins, Customer success stories, Case studies

How efficiently Does Conviva manage your Social Media Management?

How efficiently Does Conviva manage your Engaging And Following Up?

Why is Conviva the best choice for Sending & Publishing Communications?

What benefits does Conviva offer for Content Management?

What solutions does Conviva provide for Competitive Intelligence?

41 buyers and buying teams have used Cuspera to assess how well Conviva solved their Social Media Marketing needs. Cuspera uses 593 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Social Media Marketing needs.

CUSTOMERS TESTIMONIALS
Conviva testimonial

PJ Joseph

SVP of Global Media & Carrier Sales

Akamai

Partnering with Conviva gives us comprehensive, real-time intelligence about the viewer experience, and secure access to shared publisher customer data that helps us optimize video delivery. Joint Akamai and Conviva customers have easier access to visibility into performance across their workflows ...in order to more efficiently identify and troubleshoot any issues.

Testimonial By PJ Joseph
Conviva testimonial

Chris Dion

Associate Director of Digital and Social Media

NCAA

Conviva Social Insights has made investing resources and time into Instagram stories a no brainer. By seeing the data day in and day out, we continue to see growth and consumption of our content, and it's very easy to adjust on the fly. This year, we've worked more closely with our takeover teams t...o give them even better indicators as to what works best when executing an Instagram story on our account and thus the growth continues.

Testimonial By Chris Dion
Conviva testimonial

Gabrielle Timmen

Digital Media Analyst

Kansas City Chiefs

The Conviva Leaderboards will be very beneficial to benchmarking our social performance against other teams in the NFL. Not only will it give a high-level view of the league's footprint and performance, but also breaks down individual teams' engagement, follower growth, etc. which can be ranked aga...inst each other. In addition, the adjustable, custom timeframe of these metrics makes it possible to single out one important day in the league versus month-by-month performance.

Testimonial By Gabrielle Timmen
CUSTOMERS TESTIMONIALS
Conviva testimonial

PJ Joseph

SVP of Global Media & Carrier Sales

Akamai

Partnering with Conviva gives us comprehensive, real-time intelligence about the viewer experience, and secure access to shared publisher customer data that helps us optimize video delivery. Joint Akamai and Conviva customers have easier access to visibility into performance across their workflows ...in order to more efficiently identify and troubleshoot any issues.

Testimonial By PJ Joseph
Conviva testimonial

Chris Dion

Associate Director of Digital and Social Media

NCAA

Conviva Social Insights has made investing resources and time into Instagram stories a no brainer. By seeing the data day in and day out, we continue to see growth and consumption of our content, and it's very easy to adjust on the fly. This year, we've worked more closely with our takeover teams t...o give them even better indicators as to what works best when executing an Instagram story on our account and thus the growth continues.

Testimonial By Chris Dion
Conviva testimonial

Gabrielle Timmen

Digital Media Analyst

Kansas City Chiefs

The Conviva Leaderboards will be very beneficial to benchmarking our social performance against other teams in the NFL. Not only will it give a high-level view of the league's footprint and performance, but also breaks down individual teams' engagement, follower growth, etc. which can be ranked aga...inst each other. In addition, the adjustable, custom timeframe of these metrics makes it possible to single out one important day in the league versus month-by-month performance.

Testimonial By Gabrielle Timmen

Youth Media Network - Media Production

Conviva Viewer Insights helped Youth Media Network boost viewer engagement. The network used real-time analytics to personalize content and test new ways to surface shows. They launched segment-based... playlists and optimized content carousels. This led to a 10% increase in average viewer minutes and higher consumption across multiple series. The solution improved content discovery for their youth-focused streaming app.

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U.S.-based streaming business - Streaming Media

Conviva helped a U.S.-based streaming business cut call center costs by $564,000 in one year. The company used Conviva's real-time analytics to give customer service agents device-level insights. Thi...s let agents solve problems faster and reduce call times by 144 hours per operator each year. The solution also lowered churn and stopped fraudulent charge backs. Customer satisfaction and engagement improved with proactive support.

Read more →

Punjab Kings - Sports

Conviva Social Insights helped Punjab Kings track fan response to their new name and branding. The team used the platform to monitor hashtag adoption and compare engagement across social media. They ...built benchmarks for content performance on Facebook, Instagram, Twitter, and YouTube. The marketing team identified YouTube as an underused channel and increased their investment. Punjab Kings gained a clear view of their social brand's ranking and improved their connection with fans.

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Mola - Entertainment

Conviva helped Mola expand its streaming service from Southeast Asia to Europe. Mola used Conviva’s continuous measurement analytics to monitor and improve streaming quality in real time. The platfor...m provided performance benchmarking across regions and deep insights into viewer experience. Mola’s team used these analytics to deliver 4K Euro Cup matches in Jakarta and improve content discovery. Conviva enabled Mola to engage viewers and grow its audience with better streaming experiences.

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Latin American vMVPD - Entertainment

Conviva helped a Latin American vMVPD improve digital entertainment engagement. The company used Conviva’s analytics to boost minutes watched per viewer and increase content diversity. Targeted campa...igns led to a 15% lift in action show viewing and a 10% drop in subscriber loss after sports seasons. Overall engagement rose by 25% as measured by time spent on the platform. The vMVPD operates in nine countries and serves over 10 million subscribers.

Read more →

Chingari - Streaming Media

Conviva helped Chingari transform their streaming business with advanced measurement analytics. Chingari used Conviva's analytics pipeline to track performance and engagement. This led to ongoing opt...imization and growth. The platform provided real-time data for better decisions. Chingari improved their digital operations across the enterprise.

Read more →

Conviva’s Operational Data Platform: powered by Time-State Analytics

Video Thumbnail

Frequently Asked Questions(FAQ)

for Conviva

What is Conviva?

Conviva is a real-time Intelligence platform for Video and Media streaming that helps to engage social audiences and gain comprehensive, cross-platform intelligence from all the major social media platforms. It helps to enhance customer relationships, improve ROI and launch new products.

It helps to seamlessly understand the viewer’s journey with the most comprehensive streaming data available and enables the creation of behavioral segments and pathing visualization for unparalleled comprehension of the viewer journeys. It also helps to drive incremental revenue and create better content across all major social media platforms. and saves time and delivers actionable insights by effortlessly aggregating social video, story, post, and audience data.

Its key features are centralizing of all the social data, measure of audience growth, viewership, and engagement, intuitive dashboards, time saved by automated reports for campaigns and more.

What is Conviva used for?

Conviva is a Social Media Marketing Software mainly used by its customers to Improve ROI and Build Brand Awareness by Social Media Management, Engaging And Following Up and Sending & Publishing Communications .

What are the top features of Conviva?

Live streaming, Leaderboards and Gamification are some of the top features of Conviva.

Who uses Conviva?

Conviva is used by Media Production, Information Technology And Services among other industries.

What are Conviva alternatives?

Renderforest Video, Walls.Io, Statusbrew and Eclincher Social Media Management are popular alternatives for Conviva.

Where is Conviva located?

Conviva is headquartered at Foster City, CA.
lightning

Peers used Conviva for social media management and engaging and following up

Conviva Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.43/5

Read Reviews (9)
Analytics

4.87/5

Read Reviews (146)
Custom Reports

4.79/5

Read Reviews (137)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.43/5

Read Reviews (9)
Analytics

4.87/5

Read Reviews (146)
Custom Reports

4.79/5

Read Reviews (137)

Software Failure Risk Guidance

?

for Conviva

Overall Risk Meter

Low Medium High

Top Failure Risks for Conviva

Conviva Inc. News

Awards

Conviva Recognized as a Visionary in the 2025 Gartner Magic Quadrant for Digital Experience Monitoring

Conviva Recognized as a Visionary in the 2025 Gartner Magic Quadrant for Digital Experience Monitoring

Awards

Conviva Recognized Across Multiple G2 Fall 2025 Reports: A Leader in Digital Analytics

Conviva has been recognized as a Leader in the G2 Fall 2025 Digital Analytics Report, highlighting its strength in delivering real-time performance analytics. The company also earned High Performer badges in Digital Experience Monitoring for mid-market companies and in regional reports for India and Asia. Conviva's platform enables rapid onboarding and supports AI agent performance, helping enterprises optimize digital experiences and drive business outcomes.

Awards

Conviva Recognized as 2025 Intellyx Digital Innovator Award Winner for Breakthrough Innovation in Real-Time Performance Analytics

Conviva has won the 2025 Intellyx Digital Innovator Award, recognized for its breakthrough innovation in real-time performance analytics. This award highlights Convivas leadership in delivering operational product analytics and real-time data solutions for digital experience optimization.

Awards

Conviva Wins Google Cloud Business Apps Partner Award

Conviva received the Google Cloud Business Apps Partner Award, recognizing its achievements in delivering real-time operational analytics solutions on Google Cloud. This award highlights Convivas leadership in providing advanced data analytics for digital experience optimization across industries.

Conviva Inc. Profile

Company Name

Conviva Inc.

Company Website

https://www.conviva.com/

HQ Location

Foster City, CA

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