Clickatell Interact: Use-Cases, Insights and Reviews | 2025 Cuspera

Imperial used the Clickatell Chat Commerce Platform to improve communication with a major South African retailer. Before Clickatell, Imperial managed store queries through many channels, causing dela...ys and confusion. With Clickatell's Chat Flow and Chat Desk on WhatsApp, Imperial created a single, automated system for real-time updates and support. This change cut call center volumes by 50% and let agents handle more queries at once. The solution made communication faster, more efficient, and improved customer satisfaction.
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FlySafair used the Clickatell platform to launch a WhatsApp chat commerce channel. The airline wanted to improve customer service and manage rapid growth. With Clickatell, FlySafair lets customers ge...t flight info, boarding passes, and make payments through WhatsApp. The solution reduced call center pressure and made travel easier for passengers. Customers now enjoy faster service and more convenience when flying with FlySafair.
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Clickatell's WhatsApp Business API helped Webafrica, a leading South African ISP, manage rapid growth and improve customer experience. Webafrica needed to scale support as its customer base grew past... 200,000, especially during Covid-19 lockdowns. The Clickatell solution integrated with their in-house chat, enabling agents to handle more customers at once and offer support on familiar platforms. This led to higher customer satisfaction and allowed Webafrica to maintain service quality while growing quickly.
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Clickatell helped National HealthCare Group use WhatsApp to give more South Africans access to healthcare. The challenge was high data costs and limited telemedicine for low-income groups during the ...Covid-19 pandemic. The solution was a WhatsApp-based service that let members connect with nurses and doctors for advice and consultations. This made healthcare more affordable and easy to reach. The partnership helped National HealthCare Group grow its reach and form new business partnerships.
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Clickatell helped FlySafair use WhatsApp for customer service and payments. FlySafair wanted to handle rapid growth and reduce call center pressure. The Clickatell platform let customers get flight i...nfo, boarding passes, and pay for luggage in chat. Passengers now avoid airport lines and get faster help. FlySafair improved convenience and customer satisfaction with digital self-service.
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Clickatell's Chat Commerce Platform helped Imperial, a leading logistics provider, improve communication with a major South African retailer. Before Clickatell, Imperial used many channels like SMS a...nd email, causing confusion and delays. With Clickatell's Chat Flow and Chat Desk on WhatsApp, Imperial created a single, easy-to-use system for nearly 2,000 stores. This change cut call center volumes by 50% and made query resolution much faster. Store managers now get real-time updates and agents can handle more requests at once.
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