Clickatell Interact Overview

Clickatell powers chat commerce, enabling customer engagement via SMS, WhatsApp, and other social channels. Businesses can reach and interact with customers efficiently.

Use Cases

Customers recommend Engagement Management, Workflow Management, Relationship Management, as the business use cases that they have been most satisfied with while using Clickatell Interact.

Other use cases:

  • Generation Of New Leads
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Business Priorities

Enhance Customer Relationships is the most popular business priority that customers and associates have achieved using Clickatell Interact.

Other priorities:

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Clickatell Interact Use-Cases and Business Priorities: Customer Satisfaction Data

Clickatell Interact works with different mediums / channels such as Chat. Text SMS. and Mobile.

Clickatell Interact, belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Comprehensive Insights on Clickatell Interact Use Cases

What benefits does Clickatell Interact offer for Engagement Management?

What makes Clickatell Interact ideal for Workflow Management?

Case Studies

Internet

CASE STUDY Webafrica

Clickatell's WhatsApp Business API helped Webafrica handle rapid growth and improve customer experience. Webafrica needed to support over 200,000 customers during Covid-19, but traditional phone and ...email support could not keep up. The Clickatell solution let agents talk to more customers at once and made support available on WhatsApp. Webafrica saw an immediate boost in customer satisfaction and kept service quality high while scaling up. The integration also made support more cost-effective and reliable.

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Hospital & Health Care

CASE STUDY National HealthCare Group

Clickatell helped National HealthCare Group use WhatsApp to give more South Africans access to affordable healthcare. The challenge was high data costs and limited telemedicine for low-income groups ...during the Covid-19 pandemic. Clickatell's Chat Commerce solution let members connect with nurses and doctors through WhatsApp, making care easy and cheap. The service led to new business partnerships and expanded National HealthCare Group's reach. Thousands of people now get basic medical help quickly and simply.

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Hospital & Health Care

CASE STUDY National HealthCare Group

Clickatell helped National HealthCare Group use WhatsApp to give more South Africans access to healthcare. The challenge was high data costs and limited telemedicine for low-income groups during the ...Covid-19 pandemic. The solution was a WhatsApp-based service that let members connect with nurses and doctors for advice and consultations. This made healthcare more affordable and easy to reach. The partnership helped National HealthCare Group grow its reach and form new business partnerships.

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CASE STUDY FlySafair

Clickatell helped FlySafair use WhatsApp for customer service and payments. FlySafair wanted to handle rapid growth and reduce call center pressure. The Clickatell platform let customers get flight i...nfo, boarding passes, and pay for luggage in chat. Passengers now avoid airport lines and get faster help. FlySafair improved convenience and customer satisfaction with digital self-service.

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Utilities

CASE STUDY Imperial

Clickatell's Chat Commerce Platform helped Imperial, a leading logistics provider, improve communication with a major South African retailer. Before Clickatell, Imperial used many channels like SMS a...nd email, causing confusion and delays. With Clickatell's Chat Flow and Chat Desk on WhatsApp, Imperial created a single, easy-to-use system for nearly 2,000 stores. This change cut call center volumes by 50% and made query resolution much faster. Store managers now get real-time updates and agents can handle more requests at once.

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Internet

CASE STUDY Webafrica

Clickatell's WhatsApp Business API helped Webafrica, a leading South African ISP, manage rapid growth and improve customer experience. Webafrica needed to scale support as its customer base grew past... 200,000, especially during Covid-19 lockdowns. The Clickatell solution integrated with their in-house chat, enabling agents to handle more customers at once and offer support on familiar platforms. This led to higher customer satisfaction and allowed Webafrica to maintain service quality while growing quickly.

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Clickatell Interact Features

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FEATURE RATINGS AND REVIEWS
AI Powered

3.05/5 ★

Read Reviews (1)
Analytics

3.05/5 ★

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CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.05/5 ★

Read Reviews (1)
Analytics

3.05/5 ★

Read Reviews (1)

Software Failure Risk Guidance

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for Clickatell Interact

Top Failure Risks for Clickatell Interact

Clickatell, Inc. Profile

Company Name

Clickatell, Inc.

Company Website

https://www.clickatell.com/

HQ Location

303 Twin Dolphin Dr, Suite 600, Downtown Redwood City, California 94065, US

Employees

101-250

Social

Facebook Linkedin Twitter

Financials

SERIES B