Clickatell Interact Overview

Clickatell powers chat commerce, enabling customer engagement via SMS, WhatsApp, and other social channels. Businesses can reach and interact with customers efficiently.

Use Cases

Customers recommend Engagement Management, Workflow Management, Relationship Management, as the business use cases that they have been most satisfied with while using Clickatell Interact.

Other use cases:

  • Generation Of New Leads
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Business Priorities

Enhance Customer Relationships is the most popular business priority that customers and associates have achieved using Clickatell Interact.

Other priorities:

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Clickatell Interact Use-Cases and Business Priorities: Customer Satisfaction Data

Clickatell Interact works with different mediums / channels such as Chat. Text SMS. and Mobile.

Clickatell Interact, belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Clickatell Interact Customer wins, Customer success stories, Case studies

How efficiently Does Clickatell Interact manage your Engagement Management?

How can Clickatell Interact enhance your Workflow Management process?

Builders Warehouse - Retail - Very Large

Clickatell's WhatsApp solution helped Builders Warehouse boost post-purchase engagement. After buying appliances, customers got a WhatsApp message offering installation help. 70% of customers engaged... with the message. 27% of those bought installation services. The WhatsApp channel delivered a 60x higher conversion rate than in-store upselling. This made the process easier for customers and increased revenue for Builders Warehouse.

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Unity Metro Bank - Financial Services - Very Large

Unity Metro Bank used Clickatell's WhatsApp Business Platform to launch a digital wallet. This service helps people in Africa access banking through WhatsApp, making it easier for underserved communi...ties. The solution uses AI, natural language understanding, and secure onboarding with facial recognition. Users can open accounts, transfer money, and pay bills without visiting a bank. The bank saw rapid adoption and improved financial inclusion across the region.

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Webafrica - Internet - Medium

Clickatell's WhatsApp Business API helped Webafrica scale customer support during rapid growth. The integration enabled agents to handle more customer queries at once, improving efficiency. Webafrica... maintained high service quality and 99.9% uptime, even as customer numbers surged. Customers could use WhatsApp for support, boosting satisfaction. Automation and real-time messaging made support faster and more reliable.

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Imperial - Transportation/trucking/railroad

Imperial used the Clickatell Chat Commerce Platform to improve communication with a major South African retailer. Before Clickatell, Imperial managed store queries through many channels, causing dela...ys and confusion. With Clickatell's Chat Flow and Chat Desk on WhatsApp, Imperial created a single, automated system for real-time updates and support. This change cut call center volumes by 50% and let agents handle more queries at once. The solution made communication faster, more efficient, and improved customer satisfaction.

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FlySafair - Airlines

FlySafair used the Clickatell platform to launch a WhatsApp chat commerce channel. The airline wanted to improve customer service and manage rapid growth. With Clickatell, FlySafair lets customers ge...t flight info, boarding passes, and make payments through WhatsApp. The solution reduced call center pressure and made travel easier for passengers. Customers now enjoy faster service and more convenience when flying with FlySafair.

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Webafrica - Internet

Clickatell's WhatsApp Business API helped Webafrica, a leading South African ISP, manage rapid growth and improve customer experience. Webafrica needed to scale support as its customer base grew past... 200,000, especially during Covid-19 lockdowns. The Clickatell solution integrated with their in-house chat, enabling agents to handle more customers at once and offer support on familiar platforms. This led to higher customer satisfaction and allowed Webafrica to maintain service quality while growing quickly.

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Clickatell Interact Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.05/5 ★

Read Reviews (1)
Analytics

3.05/5 ★

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CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.05/5 ★

Read Reviews (1)
Analytics

3.05/5 ★

Read Reviews (1)

Software Failure Risk Guidance

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for Clickatell Interact

Top Failure Risks for Clickatell Interact

Clickatell, Inc. News

Company

APO Group - Africa Newsroom / Press release | Clickatell Celebrates 25 Years as it Enters the Age of Agentic Commerce

Clickatell celebrates its 25th anniversary, highlighting its journey from an SMS pioneer to a leader in AI-powered chat commerce. The company reflects on its innovations, including tokenized payments in WhatsApp and Chat-2-Pay with Visa. Clickatell aims to enhance customer experiences with its AI-powered Chat Commerce Platform, promoting agentic commerce where interactions lead to secure transactions.

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Company

Clickatell Celebrates 25 Years as It Enters the Age of Agentic Commerce - Yahoo Finance

Clickatell Celebrates 25 Years as It Enters the Age of Agentic Commerce - Yahoo Finance

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Clickatell, Inc. Profile

Company Name

Clickatell, Inc.

Company Website

https://www.clickatell.com/

HQ Location

303 Twin Dolphin Dr, Suite 600, Downtown Redwood City, California 94065, US

Employees

101-250

Social

Facebook Linkedin Twitter

Financials

SERIES B