Real-World Case Studies and Customer Success Stories with Civis Platform

Civis helped Robin Hood find 10,000 eligible New Yorkers for EITC and SNAP benefits. Robin Hood wanted to increase participation... in these government programs. Civis used census data and predictive models to identify where eligible people live. The models showed which neighborhoods had the biggest participation gaps. Robin Hood reached people eligible for over $15 million in benefits. Their campaign focused on the hardest-to-reach communities.
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Civis Platform helped For Our Future Action Fund centralize 90% of its data work. The nonprofit used Civis to unify... reporting and speed up voter outreach analysis. Before Civis, building reports took too long and caused confusion. Now, the team spends less time wrangling data and more time making decisions. The Query tool lets them track outreach efforts in real time and improves program targeting.
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Civis Analytics helped Houston Food Bank unify its data systems before the 2021 Texas winter storm. With centralized data, the... food bank quickly mapped demand and set up neighborhood shelter sites. They distributed nearly 20 million pounds of food during the crisis, up 1.4 million pounds from the previous month. The new data system let them pinpoint where help was needed most. Houston Food Bank now uses these insights to better serve the community and expand partnerships.
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Civis Platform helped NRDC break down data silos and centralize supporter information. NRDC used identity resolution to match supporter records... and combine first-party and third-party data. This gave NRDC a clear view of supporter interests and improved personalized messaging. The organization built a multichannel campaign management system and set new benchmarks for donor growth. NRDC now tracks supporter journeys and grows its donor base with data-driven outreach.
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Civis Platform helped a global federated nonprofit automate and standardize data reporting across 23 countries. The nonprofit struggled with siloed... data and manual reporting, making it hard to track KPIs like donor breakdown and supporter churn. Civis Platform unified their data warehouse and enabled collaboration between 23 isolated data teams. The solution eliminated manual reporting, improved data sharing, and built a federation-wide analytics community. Now, over 120 global data staff use the platform to monitor KPIs and share resources.
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Civis Analytics helped the Human Rights Campaign unify millions of supporter records from 11 different CRMs. The Civis Platform automated... data integration, deduplication, and identity resolution, creating a single source of truth. HRC saved $200,000 annually on infrastructure and saw a 130% increase in mid-level giving. Staff could focus more on engaging supporters and advancing the organization's mission. Data science now guides all of HRC's outreach and decision-making.
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Civis Analytics helped Covenant House International save $2 million over five years by centralizing data from EveryAction, GA4, and spreadsheets into a unified warehouse. The nonprofit automated... reporting and data workflows, reducing manual work and enabling faster insights. Over 5 million CRM records were archived, improving data access and reliability. Civis’ AI tools let the small analytics team answer more questions and deliver deeper insights. The solution freed staff from infrastructure management, letting them focus on their mission to serve vulnerable youth.
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Civis Platform helped the League of Conservation Voters (LCV) boost revenue by 390% over five years. LCV used Civis to... build a data warehouse, unifying fundraising and marketing data from Salesforce and other tools. Identity Resolution enabled better donor segmentation by linking person-level data. The platform eliminated sync issues and reduced manual work for two data teams. LCV raised $140 million in 2021, up from $21 million in 2009.
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Civis AI helped Climate Advocacy Lab categorize 13,000 ads in just hours. The AI reached 88% accuracy after tuning, replacing... months of manual work. Real-time data feeds now let teams see ad performance instantly. The Lab unlocked benchmarks for CPC, CPM, and CTR across campaigns. Community groups use these insights to refine messaging and maximize impact. Civis AI made ad analysis fast, accurate, and scalable for climate advocacy.
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Civis Analytics helped Lyric Opera of Chicago use data science to find new ticket buyers. They matched current ticket buyers... to a national database to identify key demographics and behaviors. The most powerful predictor was the likelihood of voting in an election. Civis built look-alike models to score and prioritize prospects. Ticket buyers identified by Civis converted at 3.7 times the rate of those found by traditional methods.
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Civis Analytics helped Robin Hood find 10,000 New Yorkers eligible for over $15 million in benefits. Robin Hood used Civis... data modeling to target neighborhoods with the biggest participation gaps in EITC and SNAP. Civis built models using U.S. Census data to estimate eligible households and identify non-participation patterns. Robin Hood launched the "Start By Asking" campaign to reach more people who qualify for government benefits. This targeted approach improved outreach and benefit access for low-income residents.
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Civis Platform helped NRDC break down data silos and centralize supporter data. NRDC used identity resolution to match records and... combine first-party and third-party data. This gave NRDC better insight into supporter interests and improved personalized messaging. The platform enabled proactive outreach and more effective supporter engagement. NRDC can now track supporter journeys and measure campaign success with unified data.
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Civis Platform helped the League of Conservation Voters increase revenue by 390% over five years. LCV used Civis to build... a data warehouse, unifying fundraising and marketing data. Identity Resolution improved donor segmentation. The solution eliminated sync issues and merged data from two teams. Staff saved time and gained a single source of truth for reporting.
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Civis Platform helped the Human Rights Campaign (HRC) unify millions of CRM records and data sources. HRC used Civis's data... warehouse, reporting tools, and identity resolution to automate data integration and deduplication. This solution saved $200k annually in infrastructure costs and increased mid-level giving by 130%. HRC now has a single source of truth, improved engagement, and in-house analytics. The platform eliminated data silos and manual processes, boosting efficiency for this nonprofit.
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Civis Analytics helped Houston Food Bank centralize its data systems before the 2021 Texas power crisis. The food bank unified... data from programs, intake systems, and financial operations. This let them quickly map demand and identify people most in need during the storm. In February 2021, they distributed nearly 20 million pounds of food, up 1.4 million pounds from the previous month. The solution improved crisis response and resource allocation.
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Civis Platform helped a global federated nonprofit automate and standardize reporting across 23 countries. The nonprofit struggled with data silos,... outdated systems, and isolated teams. Civis Platform unified data from fundraising, engagement, and campaigns. The solution enabled collaboration, reduced manual reporting, and improved KPI tracking. A BigQuery integration supported customized analytics and better internal coordination.
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Civis Platform helped For Our Future Action Fund centralize 90% of their work. The nonprofit needed a single place for... all their data to speed up reporting and reduce ambiguity. Civis Platform’s Query tool let them quickly access and analyze data, making it easier to measure voter outreach and program impact. Now, they spend less time building reports and more time using data to improve their grassroots campaigns.
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Civis Platform helped Covenant House International save $2 million over five years by centralizing data from EveryAction, GA4, and spreadsheets. The nonprofit archived... 5 million CRM records and automated reporting, cutting manual work. Civis enabled custom dashboards and AI-powered SQL assistance, speeding up insights. The solution reduced time-to-insight and let staff focus on mission-critical questions. Civis managed all infrastructure, so the team could deliver value without IT overhead.
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Civis Analytics helped the City of Los Angeles unify and clean its 311 call data. The city launched the Know... Your Community Initiative, making real-time 311 data and neighborhood information public. Residents can now access over 1,500 services and see updates on local issues. The platform supports data literacy and community engagement. Los Angeles uses this data to improve city services and build trust with residents.
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Civis Analytics helped the Illinois Office of the State Treasurer boost 529 college savings plan enrollments by 40%. The office used... predictive modeling to target residents most likely to sign up, focusing on underrepresented groups and families with young children. Civis recommended a digital-first outreach strategy and built a dashboard for tracking results. Mail targets were 4.4 times more likely to open an account than the general population. Annual enrollment rates continue to grow by 8%.
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Civis Platform helped the U. S. President’s Malaria Initiative (PMI) centralize and standardize data from 27 partner countries. PMI used...Civis to automate quarterly reporting and create dashboards for better decision making. The platform enabled faster data analysis, improved data sharing, and reduced manual work for data teams. PMI saw a 26% drop in malaria case rates and a 43% drop in malaria death rates. Civis Platform made PMI’s data more accessible and actionable in the fight against malaria.
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Civis Platform helped the U. S. President’s Malaria Initiative (PMI) manage and share data across 27 countries. PMI needed to...consolidate, standardize, and securely share malaria data to improve public health programs. Civis Platform provided a secure, unified solution for collaboration, reporting, and analytics. PMI increased efficiency for data teams, automated tasks, and improved data sharing and governance. The platform enabled faster insights and better planning for malaria control.
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Civis Analytics helped the City of Los Angeles overhaul its MyLA311 system. The city unified service request systems for 3.8... million residents and employees. MyLA311 now handles thousands of requests weekly, with many completed in 24 to 72 hours. Civis enabled public access to real-time 311 data and maps. The Know Your Community Initiative gives residents updates on local services and events.
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Civis Analytics helped the Illinois Office of the State Treasurer boost 529 college savings plan enrollments by 40%. The office used... Civis's predictive modeling to target underrepresented families and optimize outreach. Civis recommended a digital-first strategy and built a dashboard for tracking results. Mail targets were 4.4 times more likely to open an account. Enrollment rates now grow 8% each year.
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Civis Analytics built a custom web app, Athena, for Warner Bros. Discovery to optimize media spend. The tool uses machine... learning to help 20+ media planners allocate budgets across TV, digital, and more. Athena lets planners simulate scenarios and pick the best ROI. Since using Athena, Discovery cut its cost of acquisition in half. Over 100 campaigns each year now use this data-driven solution.
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Civis Platform helped Warner Bros. Discovery cut their cost of acquisition in half. Discovery needed a data-driven way to allocate... hundreds of millions in media spend. Civis built Athena, a custom web app using machine learning for media planning. Athena let planners simulate scenarios and pick the best ROI. Over 20 planners use Athena for 100+ campaigns each year. The tool improved decision making and media optimization.
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Civis Analytics helped Lyric Opera of Chicago use data science to find new ticket buyers. They matched current buyers to... a national database and found key predictors, like voting likelihood. Civis built look-alike models to score prospects. The Civis-identified prospects bought tickets at 3.7 times the rate of traditional methods. Lyric Opera now targets ads more effectively using these insights.
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