Real-World Case Studies and Customer Success Stories with ChurnZero

Brazen used ChurnZero to segment its growing customer base. The customer success team created four segments based on contract value... and complexity. Each segment received a unique mix of 1:1 and automated engagement. This helped Brazen's small team manage more customers efficiently. The new approach balanced customer needs, team productivity, and business profitability.
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ChurnZero helped Smoothwall cut churn by 4% with a new onboarding journey and health scoring. Smoothwall automated onboarding and tracked... customer health using ChurnZero. The team used ChurnScores to spot risks and act fast. CSM engagement doubled, and account coverage rose by 25%. Every new customer surveyed gave positive feedback on onboarding.
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ChurnZero helped Once For All cut monthly churn from 15% to 9. 5%. The company used proactive customer success outreach...and automated engagement. Net revenue retention rose to 102%. ARR grew from £21M to £50M. Customer health scores and Trustpilot ratings improved sharply. CSMs now focus on high-value accounts, and executive confidence increased with real-time dashboards.
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Cin7 used ChurnZero to cut customer churn by 60% quarter over quarter. The Cin7 team unified customer data and automated... outreach with ChurnZero plays. They built digital campaigns and used product usage insights to drive adoption. The team scaled customer success operations without hiring more staff. Cin7 now targets customers for cross-sell and shares real-time data across the company.
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ChurnZero and Pendo helped HackerRank cut churn for at-risk customers by 50% in just three months. The customer success team... used real-time health scores and automated alerts to spot and engage customers needing support. Account coverage grew 4x, letting the team reach more users with proactive help. Product usage data drove smarter business reviews and product decisions. More customers joined advocacy programs thanks to targeted outreach based on health scores.
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ChurnZero AI helped ComplianceQuest spot churn risks early. The team used Engagement AI to analyze customer sentiment and flag "risk... words" in emails. This let them act fast and bring in the right people to solve problems. They built trust by showing customers they listen and care. In just 60-90 days, ComplianceQuest saw better risk detection and stronger teamwork across departments.
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ABBYY used ChurnZero to automate customer success processes. The team increased account coverage by 4x. They improved net revenue retention... and NPS results. ChurnZero helped ABBYY personalize customer engagement at scale. The team gained better visibility into customer activity and feedback. ABBYY now offers more proactive support to customers.
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ChurnZero helped FreeWill scale its partner success team from 6 to over 70 people in three years. FreeWill used ChurnZero... to automate onboarding, centralize customer data, and streamline workflows. The company saw a 27% increase in logo retention and a 21% increase in gross dollar retention. NPS and CSAT scores improved during rapid growth. ChurnZero enabled FreeWill to deliver consistent service to more than 1,000 nonprofit partners.
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ChurnZero helped Boulevard double its account growth in under a year. The team increased CSM account coverage by 13x and... improved customer success productivity. ChurnZero integrations automated support, centralized customer data, and enabled real-time feedback sharing. Boulevard used ChurnZero to identify at-risk customers and drive product adoption. The platform made onboarding smooth and scaled CS operations quickly.
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ChurnZero helped ABBYY scale customer outreach and automate workflows. ABBYY increased account coverage by 4x. The team improved net revenue... retention and NPS results. Customer Success AI made digital engagement more personal. ABBYY gained better visibility into customer activity and feedback. The platform replaced manual processes and enabled proactive support.
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VitalSource used ChurnZero to improve digital customer success across many product lines. They faced challenges with scaling, personalization, and data... visibility. ChurnZero helped them automate tasks, unify data, and personalize engagement. Tech-touch CSAT rose from 64% to 76%. Catalog activation increased by 12%. Customer success managers gained 10% more customer-facing time. Leadership now has real-time health dashboards.
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ChurnZero helped VitalSource boost tech-touch CSAT from 64% to 76%. The team used automation and custom playbooks to manage diverse... customer segments. Catalog activation rose by 12% year over year. Customer success managers gained 10% more customer-facing time. Leadership now relies on real-time health dashboards for planning.
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ChurnZero helped DDI build its first customer success team to boost renewals and expansion. DDI used automation and health data... to detect risk earlier and prioritize renewals. The team transitioned 350+ accounts to 10 new customer success managers in four months. They preserved $1.2M in ARR from 20 targeted saves. Net revenue retention is projected at nearly 100%. DDI saw a cultural shift to proactive customer success and a rising NPS.
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ChurnZero helped DDI build a customer success engine that preserved $1. 2M in ARR from 20 targeted saves. DDI launched...its first customer success team to drive growth, adoption, and retention. The team used ChurnZero's automation, health scoring, and Renewal Hub to detect risk early and prioritize renewals. They transitioned 350+ accounts to 10 new CSMs in four months. DDI now projects nearly 100% net revenue retention and reports a rising NPS, reaching 78 in the last six months.
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Cision used ChurnZero to improve customer onboarding. They built dynamic onboarding journeys and automated key touchpoints. This reduced average time... to launch by 8 days. Onboarding CSAT scores rose by 5%. Leadership gained 100% visibility into onboarding journeys, up from 40%. Team capacity increased by 17% without adding staff.
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ChurnZero helped Cision cut average time to launch by 8 days. The onboarding CSAT score rose by 5%. Cision gained... 100% visibility into onboarding journeys, up from 40%. Team capacity increased by 17% with no new hires. Standardized processes and automation improved onboarding and customer success. Cision used ChurnZero to automate, track, and scale onboarding for its PR and communications platform.
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ChurnZero helped Cofense standardize and automate their renewal process. The CX team used ChurnZero to create a renewal hot list... and track customer interactions. Custom dashboards and the Renewal Hub improved visibility into renewals and churn risk. Slack chatbot alerts and Live Exports enabled proactive support and collaboration with sales. Cofense increased customer retention and boosted CX team productivity with better reporting and unified data.
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ChurnZero Engagement AI helped ComplianceQuest spot churn risks early. The team used AI to find risk words in customer emails... and meetings. This let them act fast and bring in the right people to help. They saw better detection of risk signals and stronger teamwork across departments. The CEO and sales team now use ChurnZero more, raising the team's profile and trust with customers.
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ChurnZero helped Untappd manage over 15,000 SMB accounts with just 8 customer success managers. The platform automated tasks and communications,... letting the team focus on high-touch service. Untappd used data-driven insights and NPS to improve customer engagement. Customer health scoring and journey mapping reduced churn and increased retention by 12% in 18 months. The centralized dashboard gave the team real-time visibility into account health.
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ChurnZero helped ConsumerAffairs boost retention by 10% year-over-year. The team automated routine tasks and improved account segmentation. CSMs now use... real-time alerts and customer insights to act quickly. Automation doubled the account-to-CSM ratio, reducing the need for more hires. Just 1-2 saved customers covered the ChurnZero subscription cost. ConsumerAffairs now delivers a more personalized experience to every client.
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ChurnZero helped Once For All cut monthly churn from 15% to 9. 5% and boost ARR from £21M to £50M....The company used ChurnZero to build a proactive, data-driven customer success team. Net revenue retention rose to 102%. Health scores improved, with at-risk customers dropping from 30% to 11.4%. Trustpilot ratings jumped from 0.9 to 4.5 stars. Direct debit adoption increased from 5% to 29%.
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ChurnZero helped Lawgeex improve their customer onboarding process. Amy Manning, vice president of customer success at Lawgeex, used force field... analysis to cut onboarding time. The team reduced onboarding from 140 days to 30 days. This method helped identify and remove barriers. Lawgeex saw faster customer adoption and better process management.
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ChurnZero helped FreeWill increase logo retention by 27% and gross dollar retention by 21%. FreeWill used ChurnZero to automate onboarding,... centralize customer data, and scale their partner success team from 6 to over 70 people. The platform improved NPS and CSAT scores during rapid growth. Automation and workflow tools streamlined processes for over 1,000 nonprofit partners. ChurnZero enabled consistent service and proactive customer management.
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ChurnZero helped Greenlight Guru's customer success team boost retention by 5% year over year. The team unified product data and... used AI-powered dashboards to focus on customer health. CSMs now spend 30% more time on retention strategies and 20% of customers showed higher adoption. ChurnZero AI tools made it easier to spot risks and identify advocates. The platform is now core to daily work across teams, not just customer success.
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SPINS used ChurnZero to double its 1:1 customer coverage. The company needed to migrate a popular module and keep customers... engaged. ChurnZero helped SPINS segment customers, automate outreach, and track product usage. SPINS saw a 2% increase in SMB customer retention and a 54% reduction in at-risk revenue. The team achieved 100% proactive outreach and no cancellations during the migration.
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ChurnZero AI Agents helped Marc R. , Director of CS, move from reactive firefighting to proactive customer success. The platform...uses intelligent automation to spot at-risk customers early and trigger interventions at scale. ChurnZero's AI-powered agents automate manual tasks and surface actionable insights. This lets teams focus on high-impact conversations and customer relationships. Predictive capabilities improve retention and drive recurring revenue.
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