ChurnZero helped Untappd improve customer onboarding and health monitoring. Untappd's customer success team struggled with scattered data, lack of automation, and no clear customer health scores. Chu...rnZero provided automation, centralized data, and customer journey mapping. Untappd now manages over 15,000 SMB accounts with just 8 CSMs. Retention increased by 12% in 18 months. Account-to-CSM workload doubled while maintaining high customer experience.
ChurnZero helped ABBYY automate customer success processes and personalize engagement at scale. ABBYY faced rapid growth and struggled with manual customer management. With ChurnZero, ABBYY automated... workflows, used Customer Success AI for better communication, and tracked product adoption. The team increased account coverage by 4x, improved net revenue retention, and saw better NPS results and response rates. ABBYY now delivers a more proactive and efficient customer experience.
ChurnZero helped FreeWill scale its partner success team from 6 to over 70 people. FreeWill used ChurnZero to automate onboarding, centralize customer data, and standardize processes. The company saw... a 27% increase in logo retention and a 21% increase in gross dollar retention. NPS and CSAT scores improved during high-growth periods. ChurnZero enabled FreeWill to deliver consistent service to more than 1,000 partners.
Computer Software Case Studies and Customer Success Stories with ChurnZero
HackerRank
- Computer Software
ChurnZero and Pendo helped HackerRank cut churn for at-risk customers by 50% in three months. The team used Pendo to track product usage and ChurnZero to automate follow-up and engagement. They built... a ChurnScore to measure customer health in real time. Account coverage increased 4x, and more customers joined the advocacy program. The CS team now acts faster and supports more customers with less manual work.
ChurnZero helped Cin7 cut churn by 60% quarter over quarter. Cin7 used ChurnZero to automate customer engagement and get a full view of customer data. The team built digital campaigns and targeted cu...stomers at the right time. They increased product adoption by tracking usage and guiding new users. Cin7 scaled customer success with a small team and reached more than 8,500 customers worldwide.
Internet Case Studies and Customer Success Stories with ChurnZero
Brazen Technologies, Inc
- Internet
ChurnZero helped Brazen segment their customers to improve engagement and efficiency. Brazen's customer success team faced challenges as their user base grew. They used ChurnZero to organize customer...s by complexity and contract value. Each segment received a tailored mix of personal and automated interactions. This approach made their team more productive and their business more profitable.
