CaptivateIQ: Use-Cases, Insights and Reviews | 2025 Cuspera

Gong had trouble managing commissions as their sales team grew quickly. Their old system used spreadsheets and took a lot of time and manual work. This caused errors and made it hard to add new users.... Gong used CaptivateIQ to automate and streamline their commission process. With CaptivateIQ, they calculated monthly commissions 60 times faster and improved payout accuracy to over 98%. The new system also made it easier for the team to manage changes and reduced errors.
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Chapter needed a new way to manage their commission plans as they grew. Their first try with another vendor failed because the system was too hard to use and caused mistakes. They switched to Captiva...teIQ and got set up in one month. Now, they save days every pay cycle and advisor productivity is up by 10%. Payroll processing is 20 times faster.
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Showpad used Google Sheets to manage sales commissions. This process took a lot of time and was hard to scale. They switched to CaptivateIQ to automate and improve their commission payouts. With Capt...ivateIQ, they rolled out new sales plans in just 2 days. They also cut payout processing time by 60%. Now, the team can focus on better incentive design and strategy.
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Intercom had trouble managing sales commissions using Excel. Their sales reps could not see how commissions were calculated, which caused confusion. They used CaptivateIQ to automate and improve thei...r commission process. Now, sales reps have real-time visibility into their earnings. Intercom reduced commission inquiries by 30% and fully implemented the solution in 55 days.
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Planview managed commissions for a growing sales team using Excel, but the process was slow and prone to mistakes. As the company expanded, they needed a better tool to save time and improve accuracy.... They chose CaptivateIQ to automate their end-to-end commission process. With CaptivateIQ, payout calculations now take two hours instead of three business days. The team eliminated calculation mistakes and improved visibility for sales reps.
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CaptivateIQ Planning helped Expel, a cybersecurity company, move from manual spreadsheets to a scalable sales territory planning platform. Expel managed 80,000+ accounts and complex routing logic, wh...ich made their old process slow and error-prone. With CaptivateIQ Planning, they rebuilt their territory logic, integrated Salesforce data, and used dashboards for real-time collaboration. The new system cut sales planning time by 75%. Enterprise territories were finalized in 6 hours, and commercial in 2.5 hours. All decisions now happen live in CaptivateIQ dashboards.
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