Real-World Case Studies and Customer Success Stories with CallTrackingMetrics

CallTrackingMetrics helped Stackmatix solve key marketing problems for Tutor Doctor. Stackmatix used CTM’s no-code integrations and call recording features. They... fixed inaccurate Google Ads attribution, improved brand messaging, and aligned franchise sales teams. After using CTM, Tutor Doctor saw 95% more accurate Google Ads attribution and a 40% conversion rate from calls. Unqualified leads dropped and franchise close rates improved.
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CallTrackingMetrics helped Coalmarch, a digital marketing agency for home services, track the value of phone calls for their clients. Coalmarch used CTM... to monitor call sources, call quality, and sales team performance. The Real Time Agent Dashboard let managers oversee remote teams and make staffing decisions. CTM’s open API enabled integration with pest industry CRMs, helping track ROI for every marketing dollar. The cloud-based platform allowed Coalmarch’s clients to quickly shift to remote work during the pandemic.
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CallTrackingMetrics helped Callbox solve the problem of connecting phone leads to ad campaigns. Callbox needed a call tracking and attribution... solution to tie sales data back to Google Ads and integrate with CRM systems. With CTM, they found a customizable and scalable platform that met their technical needs. This partnership allowed Callbox to launch as a martech company and offer white label call tracking services. Callbox grew in Israel by using CTM to deliver accurate call tracking, ad attribution, and custom solutions for their clients.
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CallTrackingMetrics helped Black Propeller, a digital marketing agency, track and prove the value of their PPC campaigns. Before using CallTrackingMetrics,... they struggled to show clients real results and had trouble with call attribution. The platform gave them instant reporting, Google Analytics integration, and GeoRouting, making it easy to connect ads to calls. Since 2014, Black Propeller increased customer retention by 70%. Their clients now see conversions rise by 25 to 30% after adding call tracking.
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CallTrackingMetrics helped 10Xfive, a marketing agency, improve their call center answer rate. 10Xfive replaced multiple vendors with CallTrackingMetrics for call... tracking, recording, and monitoring. The team used call queues and remote agent tools to manage calls for many brands. Their answer rate increased from 80% to over 95%. One client saw a conversion rate close to 85% for booking appointments, much higher than the industry average.
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CallTrackingMetrics helps Banyan Treatment Centers manage over 20,000 calls a month across 16 facilities. Banyan uses CTM to streamline call... operations, improve response times, and track marketing campaigns. The Salesforce integration lets teams manage calls, leads, and scripts in one place. Banyan increased efficiency and maintained high service standards while scaling. CTM tools support better team performance and enhance the patient experience.
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CallTrackingMetrics helped Southeastern Recovery Center improve its admissions and marketing process. The center used CTM to track client calls, texts,... and information in one place. This made it easier for agents to help clients quickly and keep records organized. With CTM, the average time from first call to program admission dropped to just three days. Staff can now route calls to the right agent and create treatment plans faster.
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CallTrackingMetrics and Rollover Rep helped Asana Recovery, a drug and rehab center, fix missed calls and disorganized call flow. Asana Recovery used... Rollover Rep to handle overflow calls and CallTrackingMetrics to track call data and marketing sources. This let them double their call coverage and focus on helping clients. After one year, Asana Recovery recovered over $1 million in revenue. Staff can now give more attention to each client and keep high standards of care.
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CallTrackingMetrics helped Discovery Institute, an addiction treatment center, solve problems with call routing and reporting. Before CTM, staff struggled to... manage 2,500-3,500 calls monthly, missing chances to help patients. CTM's call tracking and smart routing tools now direct calls fast and gather key info. The contact center uses CTM to automate callbacks and improve patient care. Discovery Institute won Newsweek’s Best Addiction Treatment Center award two years in a row.
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