Callminer Redact Overview
CallMiner ensures compliance by automatically removing sensitive data. Sensitive customer information is securely redacted to meet security standards.
Use Cases
Customers recommend Coaching, Engaging And Following Up, Contract Management, as the business use cases that they have been most satisfied with while using Callminer Redact.
Business Priorities
Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Callminer Redact.
Callminer Redact Use-Cases and Business Priorities: Customer Satisfaction Data
Callminer Redact works with different mediums / channels such as Phone Calls. and E-Mail.
Reviews
"We've barely scratched the surface as to what we feel we can ultimately achieve with our speech analytics solution. One of our contact center associates said to me recently that the insights and performance benefits derived from CallMiner analytics ...was like going from being in a cave with a flashlight to having a 5,000 watt light bulb!" - Molly Sollie
Peer review evidence (same sources as the product rating summary)
"...Dialog Direct also wanted to improve how many of its process steps are followed on each call (process adherence) and how well agents put the coaching and training they received into practice, which it calls coaching adherence...." Case Study Dialog Direct
"...Dialog Direct can get customers to agree to purchase service plans by phone, but the plans are not active and the sale is not complete until the customer responds to a follow-up mailer or email...." Case Study Dialog Direct
"...The company s benchmark was for a new agent to reach 100 contracts sold within eight months...." Case Study Dialog Direct
Callminer Redact, Salesken, Firefiles.ai, Gong, Jiminny, etc., all belong to a category of solutions that help Conversation Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Callminer Redact
Top Industries
- Non-Profit Organization Management
- Consumer Services
- Hospital & Health Care
Popular in
Callminer Redact is popular in Non-Profit Organization Management, Consumer Services, and Hospital & Health Care and is widely used by
Callminer Redact Customer wins, Customer success stories, Case studies
How does Callminer Redact address your Coaching Challenges?
How can Callminer Redact enhance your Engaging And Following Up process?
How does Callminer Redact facilitate Contract Management?
11 buyers and buying teams have used Cuspera to assess how well Callminer Redact solved their Conversation Intelligence needs. Cuspera uses 118 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversation Intelligence needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We've barely scratched the surface as to what we feel we can ultimately achieve with our speech analytics solution. One of our contact center associates said to me recently that the insights and performance benefits derived from CallMiner analytics was like going from being in a cave with a flashli...ght to having a 5,000 watt light bulb! |
|
|
We see CallMiner Eureka as a valued extension to our coaching team, helping us foster our CustomerOne' environment by providing data that supports agents positive behaviors. Having all this data makes coaching much easier because there's little dispute of the facts. Also agents can get out ahead of... the process by observing their scores before they speak with their supervisor. |
|
|
Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward. Testimonial By Kelly Seis |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Molly Sollie Manager of Quality Assurance DEFENDERS |
We've barely scratched the surface as to what we feel we can ultimately achieve with our speech analytics solution. One of our contact center associates said to me recently that the insights and performance benefits derived from CallMiner analytics was like going from being in a cave with a flashli...ght to having a 5,000 watt light bulb! |
|
Adam McCord Quality Analytics Manager Bluegreen Vacations America |
We see CallMiner Eureka as a valued extension to our coaching team, helping us foster our CustomerOne' environment by providing data that supports agents positive behaviors. Having all this data makes coaching much easier because there's little dispute of the facts. Also agents can get out ahead of... the process by observing their scores before they speak with their supervisor. |
|
Kelly Seis VP of Quality Assurance/ Speech Analytics SCUSA |
Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward. Testimonial By Kelly Seis |
De Vries Group - Collections
CallMiner Eureka Platform and Managing Cross-Channel Conversations
Peers used Callminer Redact for coaching and engaging and following up
Callminer Redact Competitors
Callminer Redact Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (24) |
| Custom Reports | Read Reviews (19) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (24) |
| Custom Reports | Read Reviews (19) |
Callminer Redact Integrations
Callminer Redact integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Callminer Redact
Top Failure Risks for Callminer Redact
CallMiner, Inc. News
CallMiner Expands AI Tools for CX Analysis, Agent Support - Telecom Reseller / Technology Reseller News
CallMiner has expanded its AI tools, enhancing CX analysis and agent support. British Gas uses these updates to expedite customer issue investigations. The updates include AI Assist enhancements, a redesigned RealTime Command Post, and new training resources. These changes aim to improve real-time sentiment tracking and supervisor intervention capabilities.
CallMiner Introduces New Industry-first Initiative - CX Today
CallMiner has launched the Open Voice Transcription Standard (OVTS), a framework enabling integration with various speech recognition providers through the CallMiner Eureka platform. This allows organizations to leverage existing investments and adapt to evolving business needs, enhancing conversation analytics across multiple channels.
CallMiner Launches New Conversation Analytics Solution - CX Today
CallMiner launched Sales Conversation Analytics (SCA) within its Eureka platform, enhancing sales teams' ability to analyze customer interactions. The solution offers real-time and post-interaction insights, customizable dashboards, and pre-built integrations with various communication platforms, aiming to improve sales outcomes and coaching effectiveness.
CallMiner Acquires Machine Learning Provider OrecX - CX Today
CallMiner has acquired OrecX, a provider of audio and screen capture technology. This acquisition enhances CallMiner's platform by integrating high-quality audio capture for improved conversation analytics. The move supports expansion into new markets, including enterprise sales and healthcare, while strengthening its core contact center offerings.
CallMiner, Inc. Profile
Company Name
Company Website
https://callminer.com/HQ Location
200 West Street, Waltham, MA 02451, US
Employees
101-250
Social
Financials
SERIES F
