Real-World Case Studies and Customer Success Stories with BSI Knowledge Manager

London Luton Airport used BSI's Service Excellence Kitemark to improve its service quality. The airport aimed to set a new standard for customer experience. With the Kitemark, London Luton Airport be...came the first in the world to achieve this recognition. This shows their commitment to service excellence and customer satisfaction.
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Loop Logistics used BSI certification to meet a key transport standard. This helped the company support its growth. The certification improved their business processes. It also increased trust with t...heir customers. The case shows how certification can help companies in the transport industry grow.
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KBR Australia used the BIM Kitemark from BSI to lead in the construction industry. The company aimed to improve quality and trust in their building projects. By adopting the BIM Kitemark, KBR Austral...ia showed a commitment to high standards. This helped them stand out in the market. The focus was on better project outcomes and industry leadership. The case highlights the value of certification in construction.
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Edgbaston earned a sustainable events management certification from BSI. The venue aimed to improve its environmental impact and event sustainability. BSI provided certification services to help Edgb...aston meet high standards. Edgbaston now manages events more sustainably and meets recognized benchmarks.
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BSI’s ISO 7101 pilot program helped Dr Mehta’s Hospitals and Annai Velankanni Hospital improve healthcare management. The hospitals faced challenges with inconsistent standards and limited quality ma...nagement. BSI guided them through ISO 7101 implementation, focusing on leadership, staff training, and process documentation. Both hospitals saw stronger leadership, better decision-making, and improved quality and risk management. The program promoted continual improvement and better patient care.
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TomTom used the TISAX assessment from BSI to improve its automotive cybersecurity. The company wanted to strengthen its security for digital products and services. BSI helped TomTom meet industry sta...ndards for cybersecurity. This assessment supported TomTom in building trust with partners and customers.
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