CUSPERA

Bold360 Suite

4.27 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆
(1571 Reviews)

Suite Solutions | Bold360

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Peer and Expert Reviews
for Bold360 Suite

Goals

Increase sales & revenue and Enhance customer relationships are the most popular goals peers achieved using Bold360 Suite .

Other goals:

  • Improve internal communications
  • Enter new markets internationally or locally
  • Improve efficiency
  • Scale best practices
  • Manage risk
  • Build brand awareness
  • Establish thought leadership
  • Improve ROI
  • Acquire customers
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Channels

It is the best suited for chat, e-mail, phone calls, channels.

Other channels:

  • social media
  • blogs
  • user generated content
  • website
  • text SMS
  • omnichannel
  • Facebook
  • Twitter
  • video
  • promotions
  • Whatsapp
  • LinkedIn
  • review sites
  • Amazon
  • mobile
  • offline
  • trade shows
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Processes

Peers recommend engagement management, helpdesk management, communication management, as the business processes that they have been most satisfied while using Bold360 Suite .

Read Reviews of Business Process for Bold360 Suite

Engagement management With Chat and E mail

Engaging and following up With Chat

Helpdesk management With Phone calls

Communication management With E mail and Chat and Website

Sending & publishing communications With E mail and Website and Chat

Tracking & monitoring communications With E mail and Chat and Phone calls and Social media and Twitter

Contact list management With Chat

Contacts history With Chat and Website

Knowledge management With User generated content and Blogs

Customer feedback management With Video

Measuring customer satisfaction With Chat and Phone calls

Measuring net promoter score With Video and Promotions

Content management With Chat and E mail and Text sms

Searching for content With Chat and E mail and Text sms

Collaboration With Phone calls and Chat

Campaign management

Workflow management

Generation of new leads With Social media and Facebook and Chat

Competitive intelligence With Chat

Customer case management

Social media management With Social media and Chat

Viral marketing

Training & onboarding With User generated content and Blogs

Products & pricelist management

Coaching

Lead qualification With Review sites and Amazon

See allless Activities

Popular Business Setting
for Bold360 Suite

Top Industries

  • Retail
  • Information Technology and Services
  • Telecommunications

Popular in

  • Mid Market
  • Enterprise
  • Large Enterprise

Peers used Bold360 Suite to Increase sales & revenue and Enhance customer relationships

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IT and Other Capabilities
for Bold360 Suite

  • Low
  • Medium
  • High

data

Data Export

Data Import

Support

Email Support

Phone Support

24/7 Support

Chat Support

Other

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Analytics

Custom Reports

Failure Risk Guidance Security Report ?

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Overall Risk Meter

Low Medium High

Top Failure Risks for Bold360 Suite

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First 5 Reports are Free

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Vendor Profile Details

Company Name Logmein
Company Website https://www.logmein.com/
Year Founded 2003
HQ Location 320 Summer Street, Boston, MA 02210
Employees 1001-5000
Social
Financials IPO