Genesys Live Chat Overview

Genesys-live-chat provides web messaging tools for customer interactions. It enables seamless chats with brands across various asynchronous messaging channels.

This is a summary of the comprehensive capabilities and benefits of Genesys Live Chat based on over 1002 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Genesys Live Chat, Helpcrunch, Vocalcom, Haptik, Smartsupp, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Genesys Live Chat is right for your needs? Our Cuspera AI engine can evaluate how Genesys Live Chat fits your specific business needs, industry, and context. Get your personalized assessment report today.

Genesys Live Chat supports business activities such as:

  • Engagement Management
  • Helpdesk Management
  • Communication Management
  • Contact List Management
  • Knowledge Management

Genesys Live Chat can help you with many business goals, such as Acquire Customers, Enhance Customer Relationships, Improve Internal Communications, Increase Sales & Revenue, Build Brand Awareness, etc. It can help manage these activities if you use Chat Phone Calls and E-Mail for these needs. As a solution, Genesys Live Chat's capabilities include Personalization, Bot, Dashboard, etc.

Genesys Live Chat was founded in 1990. Retail Vertical is its biggest customer base.

Reviews

"...Our users are much happier with nanoRep's instant self-service, as it provides another media of engagement between agent and users...." Peer review by Yoni Assia, CEO, eToro, eToro

Genesys Live Chat Reviews

11 buyers and buying teams have used Cuspera to assess how well Genesys Live Chat solved their Live Chat needs. Cuspera uses 1002 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using Genesys Live Chat.

Other priorities:

  • Improve Internal Communications
  • Increase Sales & Revenue
  • Build Brand Awareness
  • Scale Best Practices
  • Enter New Markets Internationally Or Locally
  • Improve Efficiency
  • Improve ROI
  • Manage Risk
  • Establish Thought Leadership
  • Launch New Products
See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , Helpdesk Management , Communication Management , as the business use cases that they have been most satisfied while using Genesys Live Chat.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management with Chat

4.95/5 ★

Read Reviews (130)

"...With one click, supervisors can see the full content of live chats, chatbot engagements, emails, SMS texts, and messaging channels like Facebook Messenger, allowing them to keep a more detailed watch on engagements and quickly address issues as they arise. ..." LogMeIn Announces Enhancements to its AI-powered Bold360 suite
engaging and following up

4.96/5 ★

Read Reviews (87)

"...Built with robust and powerful technology, Bold360's live chat solution empowers you to engage and convert more visitors, while boosting agent efficiency and effectiveness...."
Helpdesk Management with Phone Calls

4.41/5 ★

Read Reviews (37)

"...Bold360 is being used mostly by the Call Center (Sales and Customer Service)...."
Communication Management with E-Mail and Chat

4.54/5 ★

Read Reviews (11)

"...Also, the discussion tab available is not very useful, we do not get any notification if anybody sends a message...."
sending & publishing communications

4.12/5 ★

Read Reviews (6)

"...Finally, it is used by the broader agent group for customer service emails, and for small email sends...."
tracking & monitoring communications

4.34/5 ★

Read Reviews (3)

"...Bold360 is a robust solution that offers not only web chat but also advanced features such as Email, visitor monitoring, and Twitter management...."
PEER EXPERIENCES
Engagement Management with Chat

4.95/5 ★

Read Reviews (130)

"...With one click, supervisors can see the full content of live chats, chatbot engagements, emails, SMS texts, and messaging channels like Facebook Messenger, allowing them to keep a more detailed watch on engagements and quickly address issues as they arise. ..." LogMeIn Announces Enhancements to its AI-powered Bold360 suite
engaging and following up

4.95/5 ★

Read Reviews (87)

Helpdesk Management with Phone Calls

4.41/5 ★

Read Reviews (37)

"...Bold360 is being used mostly by the Call Center (Sales and Customer Service)...." Peer review by Manager in Product Management
Communication Management with E-Mail and Chat

4.54/5 ★

Read Reviews (11)

"...Also, the discussion tab available is not very useful, we do not get any notification if anybody sends a message...." Peer review by Pradeep Kumar, Senior Customer Support Executive, Betsol Software Pvt Ltd
sending & publishing communications

4.54/5 ★

Read Reviews (6)

tracking & monitoring communications

4.54/5 ★

Read Reviews (3)

24+ more Business Use Cases

Our AI advisor, Wyz, harnessed 1002 insights from peers and experts to help you assess how these Genesys Live Chat use cases fit your Live Chat needs.

Case Studies

COMPANY CASE STUDIES
Genesys Live Chat case study
CASE STUDY Lighthouse Works

Genesys Cloud CX helped Lighthouse Works support blind and low-vision agents. The platform enabled personalized customer experiences at scale. Lighthouse Works used AI-powered tools to improve contact center operations. The solution made it easier for agents to work efficiently. The case highlights... how Genesys technology supports accessibility in customer service.

Read More
Genesys Live Chat case study
CASE STUDY SBI Securities

Genesys Cloud CX helped SBI Securities improve their contact center. The platform enabled personalized customer experiences at scale. SBI Securities used AI-powered tools to optimize customer engagement. The solution supported seamless banking interactions across channels. The case highlights the b...enefits of cloud-based contact center software for the banking industry.

Read More
Genesys Live Chat case study
CASE STUDY Global Payments

Genesys Cloud CX helped Global Payments improve customer experience. The solution uses AI-powered experience orchestration and contact center software. Global Payments can now deliver personalized experiences at scale. The platform supports digital customer engagement and workforce management. The ...case highlights the benefits of cloud architecture and automation for better service.

Read More

Frequently Asked Questions(FAQ)

for Genesys Live Chat

What is Genesys Live Chat used for?

Genesys Live Chat is a Live Chat Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Engagement Management, Helpdesk Management and Communication Management .

What are the top features of Genesys Live Chat?

Personalization, bot and Dashboard are some of the top features of Genesys Live Chat.

Who uses Genesys Live Chat?

Genesys Live Chat is used by Retail, Information Technology And Services and Telecommunications among other industries.

What are Genesys Live Chat alternatives?

Helpcrunch, Vocalcom, Haptik and Smartsupp are popular alternatives for Genesys Live Chat.

Where is Genesys Live Chat located?

Genesys Live Chat is headquartered at 2001 Junipero Serra BlvdDaly City, CA 94014, USA.

Popular Business Setting

for Genesys Live Chat

Top Industries

  • Retail
  • Information Technology and Services
  • Telecommunications

Popular in

  • Mid Market
  • Enterprise
  • Large Enterprise
lightning

Peers used Genesys Live Chat to Acquire customers and Enhance customer relationships

Peer and Expert Opinion on Features

for Genesys Live Chat

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Personalization

4.68/5 ★

Read Reviews (47)
bot

4.68/5 ★

Read Reviews (16)
Dashboard

3.55/5 ★

Read Reviews (10)
Ticketing

4.59/5 ★

Read Reviews (8)
Alerts: popups & Notifications

2.85/5 ★

Read Reviews (7)
FEATURES RATINGS AND REVIEWS
Personalization

4.68/5 ★

Read Reviews (47)
bot

4.68/5 ★

Read Reviews (16)
Dashboard

3.55/5 ★

Read Reviews (10)
Ticketing

4.59/5 ★

Read Reviews (8)
Alerts: popups & Notifications

2.85/5 ★

Read Reviews (7)

IT and Other Capabilities

for Genesys Live Chat

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.01/5 ★

Read Reviews (13)
Data Import

3.07/5 ★

Read Reviews (44)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.01/5 ★

Read Reviews (13)
Data Import

3.07/5 ★

Read Reviews (44)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.77/5 ★

Read Reviews (94)
24/7 Support

4.76/5 ★

Read Reviews (208)
Email Support

4.75/5 ★

Read Reviews (27)
Phone Support

4.58/5 ★

Read Reviews (26)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.77/5 ★

Read Reviews (94)
24/7 Support

4.76/5 ★

Read Reviews (208)
Email Support

4.75/5 ★

Read Reviews (27)
Phone Support

4.58/5 ★

Read Reviews (26)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.56/5 ★

Read Reviews (107)
Analytics

4.88/5 ★

Read Reviews (46)
Custom Reports

3.72/5 ★

Read Reviews (55)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.56/5 ★

Read Reviews (107)
Analytics

4.88/5 ★

Read Reviews (46)
Custom Reports

3.72/5 ★

Read Reviews (55)

Software Failure Risk Guidance

?

for Genesys Live Chat

Overall Risk Meter

Low Medium High

Top Failure Risks for Genesys Live Chat

Vendor Profile Details

Company Name

Genesys Cloud Services, Inc

Company Website

https://www.genesys.com/

Year Founded

1990

HQ Location

2001 Junipero Serra BlvdDaly City, CA 94014, USA

Employees

5001-10000

Social

Financials

PRIVATE