Cuspera Reviews

Cuspera curates public sources on the Interest such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well Bold360 Suite solves your Live Chat needs.

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using Bold360 Suite.

Other priorities:

  • Improve Internal Communications
  • Increase Sales & Revenue
  • Build Brand Awareness
  • Scale Best Practices
  • Enter New Markets Internationally Or Locally
  • Improve Efficiency
  • Improve ROI
  • Manage Risk
  • Establish Thought Leadership
  • Launch New Products
See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , Helpdesk Management , Communication Management , as the business use cases that they have been most satisfied while using Bold360 Suite.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management with Chat

4.95/5

Read Reviews (130)

"...I could see what page the user was visiting to try to frame the conversation before engaging the customer...." Peer review by William R., Application Support Analyst: Tier II, Education
engaging and following up

4.95/5

Read Reviews (87)

Helpdesk Management with Phone Calls

4.41/5

Read Reviews (37)

"...In many cases, Bold 360 has replaced and helped reduce calls or invalid calls increasing efficiency...." Peer review by Tommy Thornington, Assignment Supervisor, Frontier Communications
Communication Management with E-Mail and Chat

4.54/5

Read Reviews (11)

"...Finally, it is used by the broader agent group for customer service emails, and for small email sends...." Peer review by Director in Customer Service
sending & publishing communications

4.54/5

Read Reviews (6)

tracking & monitoring communications

4.54/5

Read Reviews (3)

PEER EXPERIENCES
Engagement Management with Chat

4.95/5

Read Reviews (130)

"...I could see what page the user was visiting to try to frame the conversation before engaging the customer...." Peer review by William R., Application Support Analyst: Tier II, Education
engaging and following up

4.95/5

Read Reviews (87)

Helpdesk Management with Phone Calls

4.41/5

Read Reviews (37)

"...In many cases, Bold 360 has replaced and helped reduce calls or invalid calls increasing efficiency...." Peer review by Tommy Thornington, Assignment Supervisor, Frontier Communications
Communication Management with E-Mail and Chat

4.54/5

Read Reviews (11)

"...Finally, it is used by the broader agent group for customer service emails, and for small email sends...." Peer review by Director in Customer Service
sending & publishing communications

4.54/5

Read Reviews (6)

tracking & monitoring communications

4.54/5

Read Reviews (3)

24+ more Business Use Cases

Our AI advisor, Wyz, harnessed 1002 insights from peers and experts to help you assess how these Bold360 Suite use cases fit your Live Chat needs.

Popular Business Setting

for Bold360 Suite

Top Industries

  • Retail
  • Information Technology and Services
  • Telecommunications

Popular in

  • Mid Market
  • Enterprise
  • Large Enterprise

Peers used Bold360 Suite to Acquire customers and Enhance customer relationships

Peer and Expert Opinion on Features

for Bold360 Suite

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Personalization

4.68/5

Read Reviews (47)
bot

4.68/5

Read Reviews (16)
Dashboard

3.55/5

Read Reviews (10)
Ticketing

4.59/5

Read Reviews (8)
Alerts: popups & Notifications

2.85/5

Read Reviews (7)
FEATURES RATINGS AND REVIEWS
Personalization

4.68/5

Read Reviews (47)
bot

4.68/5

Read Reviews (16)
Dashboard

3.55/5

Read Reviews (10)
Ticketing

4.59/5

Read Reviews (8)
Alerts: popups & Notifications

2.85/5

Read Reviews (7)

IT and Other Capabilities

for Bold360 Suite

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.01/5

Read Reviews (13)
Data Import

3.07/5

Read Reviews (44)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.01/5

Read Reviews (13)
Data Import

3.07/5

Read Reviews (44)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.77/5

Read Reviews (94)
24/7 Support

4.76/5

Read Reviews (208)
Email Support

4.75/5

Read Reviews (27)
Phone Support

4.58/5

Read Reviews (26)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.77/5

Read Reviews (94)
24/7 Support

4.76/5

Read Reviews (208)
Email Support

4.75/5

Read Reviews (27)
Phone Support

4.58/5

Read Reviews (26)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.56/5

Read Reviews (107)
Analytics

4.88/5

Read Reviews (46)
Custom Reports

3.72/5

Read Reviews (55)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.56/5

Read Reviews (107)
Analytics

4.88/5

Read Reviews (46)
Custom Reports

3.72/5

Read Reviews (55)

Failure Risk Guidance Security Report

?

for Bold360 Suite

Overall Risk Meter

Low Medium High

Top Failure Risks for Bold360 Suite

Vendor Profile Details

Company Name

Logmein

Company Website

https://www.logmein.com/

Year Founded

2003

HQ Location

320 Summer Street, Boston, MA 02210

Employees

1001-5000

Social

Financials

IPO