Cuspera Reviews
Cuspera curates public sources on the Interest such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well Bold360 Suite solves your Live Chat needs.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using Bold360 Suite.
Use Cases
Peers recommend Engagement Management , Helpdesk Management , Communication Management , as the business use cases that they have been most satisfied while using Bold360 Suite.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management with Chat |
4.95/5 ★ |
"...I could see what page the user was visiting to try to frame the conversation before engaging the customer...." Peer review by William R., Application Support Analyst: Tier II, Education |
| engaging and following up |
4.95/5 ★ |
|
| Helpdesk Management with Phone Calls |
4.41/5 ★ |
"...In many cases, Bold 360 has replaced and helped reduce calls or invalid calls increasing efficiency...." Peer review by Tommy Thornington, Assignment Supervisor, Frontier Communications |
| Communication Management with E-Mail and Chat |
4.54/5 ★ |
"...Finally, it is used by the broader agent group for customer service emails, and for small email sends...." Peer review by Director in Customer Service |
| sending & publishing communications |
4.54/5 ★ |
|
| tracking & monitoring communications |
4.54/5 ★ |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management with Chat |
4.95/5 ★ |
"...I could see what page the user was visiting to try to frame the conversation before engaging the customer...." Peer review by William R., Application Support Analyst: Tier II, Education |
|
| engaging and following up |
4.95/5 ★ |
| Helpdesk Management with Phone Calls |
4.41/5 ★ |
"...In many cases, Bold 360 has replaced and helped reduce calls or invalid calls increasing efficiency...." Peer review by Tommy Thornington, Assignment Supervisor, Frontier Communications |
|
| Communication Management with E-Mail and Chat |
4.54/5 ★ |
"...Finally, it is used by the broader agent group for customer service emails, and for small email sends...." Peer review by Director in Customer Service |
|
| sending & publishing communications |
4.54/5 ★ |
| tracking & monitoring communications |
4.54/5 ★ |
24+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1002 insights from peers and experts to help you assess how these Bold360 Suite use cases fit your Live Chat needs.
Popular Business Setting
for Bold360 Suite
Top Industries
- Retail
- Information Technology and Services
- Telecommunications
Popular in
- Mid Market
- Enterprise
- Large Enterprise
Peers used Bold360 Suite to Acquire customers and Enhance customer relationships
Bold360 Suite Alternatives
Peer and Expert Opinion on Features
for Bold360 Suite
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (47) |
| bot | Read Reviews (16) |
| Dashboard | Read Reviews (10) |
| Ticketing | Read Reviews (8) |
| Alerts: popups & Notifications | Read Reviews (7) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (47) |
| bot | Read Reviews (16) |
| Dashboard | Read Reviews (10) |
| Ticketing | Read Reviews (8) |
| Alerts: popups & Notifications | Read Reviews (7) |
IT and Other Capabilities
for Bold360 Suite
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (13) |
| Data Import | Read Reviews (44) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (13) |
| Data Import | Read Reviews (44) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (94) |
| 24/7 Support | Read Reviews (208) |
| Email Support | Read Reviews (27) |
| Phone Support | Read Reviews (26) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (94) |
| 24/7 Support | Read Reviews (208) |
| Email Support | Read Reviews (27) |
| Phone Support | Read Reviews (26) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (107) |
| Analytics | Read Reviews (46) |
| Custom Reports | Read Reviews (55) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (107) |
| Analytics | Read Reviews (46) |
| Custom Reports | Read Reviews (55) |
Failure Risk Guidance Security Report
?for Bold360 Suite
Overall Risk Meter
Top Failure Risks for Bold360 Suite
Vendor Profile Details
HQ Location
320 Summer Street, Boston, MA 02210
Employees
1001-5000
Social
Financials
IPO
