Avaya OneCloud UCaaS Overview
This is a summary of the comprehensive capabilities and benefits of Avaya OneCloud UCaaS based on over 289 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Avaya OneCloud UCaaS, RingOver, PanTerra Streams, Smiddle, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Avaya OneCloud UCaaS is right for your needs? Our Cuspera AI engine can evaluate how Avaya OneCloud UCaaS fits your specific business needs, industry, and context. Get your personalized assessment report today.
Avaya OneCloud UCaaS supports business activities such as:
- Helpdesk Management
- Collaboration
- Sales Call Management
- Contact List Management
- Engagement Management
Avaya OneCloud UCaaS can help you with many business goals, such as Improve Internal Communications, Enhance Customer Relationships, and Acquire Customers. It can help manage these activities if you use Phone Calls and Video for these needs. As a solution, Avaya OneCloud UCaaS's capabilities include Recording, and Personalization.
Avaya OneCloud UCaaS Information Technology and Services Vertical is its biggest customer base.
Reviews
"...The product worked for my call center job...." Peer review by Ryan T, Audio Engineer, Transportation/Trucking/Railroad
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Avaya OneCloud UCaaS solved their Contact Center Software needs. Cuspera uses 289 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Business Priorities
Improve Internal Communications and Enhance Customer Relationships are the most popular business priorities peers achieved using Avaya OneCloud UCaaS.
Use Cases
Peers recommend Helpdesk Management , Collaboration , Sales Call Management , as the business use cases that they have been most satisfied while using Avaya OneCloud UCaaS.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management with Phone Calls |
3.64/5 ★ |
"...The product worked for my call center job...." Peer review by Ryan T, Audio Engineer, Transportation/Trucking/Railroad |
| Collaboration with Video |
4.85/5 ★ |
"...2018 Resource Software International Ltd. (RSI), a leading provider of total communication management solutions (TCMS) for every enterprise, today announced that its Shadow CMS Enterprise Release 5.2 call accounting is compliant with key unified communications solutions from Avaya, a global leader in solutions to enhance and simplify communications and collaboration...." RSI Shadow CMS Enterprise Call Accounting Release 5.2 Now Rated Avaya Compliant |
| Sales Call Management with Phone Calls |
4.62/5 ★ |
"...The basic feature of this application is its ability to manage a long call queue in a very sophisticated way that suits well to each and every company or organization...." Peer review by Megan R, Programmer, Information Technology and Services |
| call recording |
4.55/5 ★ |
"...Call center call taking and recording...." Peer review by User |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management with Phone Calls |
3.64/5 ★ |
"...The product worked for my call center job...." Peer review by Ryan T, Audio Engineer, Transportation/Trucking/Railroad |
|
| Collaboration with Video |
4.85/5 ★ |
"...2018 Resource Software International Ltd. (RSI), a leading provider of total communication management solutions (TCMS) for every enterprise, today announced that its Shadow CMS Enterprise Release 5.2 call accounting is compliant with key unified communications solutions from Avaya, a global leader in solutions to enhance and simplify communications and collaboration...." RSI Shadow CMS Enterprise Call Accounting Release 5.2 Now Rated Avaya Compliant |
|
| Sales Call Management with Phone Calls |
4.62/5 ★ |
"...The basic feature of this application is its ability to manage a long call queue in a very sophisticated way that suits well to each and every company or organization...." Peer review by Megan R, Programmer, Information Technology and Services |
|
| call recording |
4.62/5 ★ |
7+ more Business Use Cases
Our AI advisor, Wyz, harnessed 289 insights from peers and experts to help you assess how these Avaya OneCloud UCaaS use cases fit your Contact Center Software needs.
Popular Business Setting
for Avaya OneCloud UCaaS
Top Industries
- Information Technology and Services
- Insurance
- Financial Services
Popular in
- Enterprise
- Large Enterprise
- Mid Market
Peers used Avaya OneCloud UCaaS to Improve internal communications and Enhance customer relationships
Avaya OneCloud UCaaS Alternatives
Peer and Expert Opinion on Features
for Avaya OneCloud UCaaS
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (8) |
| Personalization | Read Reviews (7) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (8) |
| Personalization | Read Reviews (7) |
IT and Other Capabilities
for Avaya OneCloud UCaaS
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (29) |
| Data Export | Read Reviews (11) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (29) |
| Data Export | Read Reviews (11) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (13) |
| 24/7 Support | Read Reviews (51) |
| Email Support | Read Reviews (6) |
| Chat Support | Read Reviews (5) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (13) |
| 24/7 Support | Read Reviews (51) |
| Email Support | Read Reviews (6) |
| Chat Support | Read Reviews (5) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (40) |
| Analytics | Read Reviews (7) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (40) |
| Analytics | Read Reviews (7) |
Software Failure Risk Guidance
?for Avaya OneCloud UCaaS
Overall Risk Meter
Top Failure Risks for Avaya OneCloud UCaaS
Vendor Profile Details
Company Name
Avaya
Company Website
https://www.avaya.com/en/HQ Location
2605 Meridian Parkway Suite 200 Durham, North Carolina 27713, USA
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