Avaya accelerates Model Context Protocol for customer experience
Avaya is integrating Model Context Protocol (MCP) into its Infinity CX platform to enhance customer experience through AI-driven personalization. This integration allows seamless interaction between ...AI models and various software applications, enabling businesses to create flexible workflows. Avaya's partnership with Databricks further supports data and AI governance, offering customers enhanced flexibility and security.
Avaya debuts Avaya Infinity platform to blend customer and employee relationships - KMWorld
Avaya has launched the Avaya Infinity platform, designed to unify customer and employee experiences. The new solution integrates AI-driven contact center and communications capabilities, aiming to st...reamline workflows and enhance engagement across digital channels. Avaya Infinity targets enterprises seeking to modernize customer relationship management and internal collaboration through a single, cloud-based platform.
Avaya announced the Avaya Infinity platform, designed to transform contact centers into connection centers by integrating AI and intelligent orchestration to enhance customer and employee relationshi...ps.
Announcing Avaya Infinity Platform - Business Wire
Avaya has introduced the Avaya Infinity Platform, a new solution designed to enhance enterprise communications. The platform aims to deliver unified communications, collaboration, and customer experi...ence capabilities for businesses seeking scalable and flexible technology.
Avaya CTO David Funck to Speak at Databricks Data + AI World Tour on November 13 at Javits Center North in New York City - Business Wire
Avaya is partnering with Databricks to enhance the Avaya Infinity platform with Model Context Protocol (MCP) support, targeting Q4 2025. This collaboration aims to provide enterprise-grade governance... and security for AI, allowing businesses to leverage AI models flexibly and securely. The initiative focuses on open AI orchestration, enabling hyper-personalized customer experiences and mitigating vendor lock-in risks.
