Call center suite with Omnichannel integration to improve customer experience.
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Human Resources Case Studies and Customer Success Stories with astTECS call center dialer
A leading recruitment outsourcing firm
- Human Resources
AI Voice Bot from astTECS automated high-volume recruitment for a leading outsourcing firm. The company managed over 7 lakh rider... engagements monthly with a small team. The AI Voice Bot handled multilingual calls, automated follow-ups, and real-time response classification. This solution improved efficiency, boosted rider engagement, and sped up candidate processing. The firm scaled operations without hiring more staff.
A leading recruitment outsourcing firm
- Human Resources
- Medium
India
*astTECS AI Voice Bot helped a leading recruitment outsourcing firm automate high-volume rider hiring. The firm expanded outreach from 700,000... to 780,000 riders monthly. Manual workload dropped by over 80%. The solution enabled 24x7 multilingual engagement and automated follow-ups. This improved candidate experience and reduced operational costs.
A leading recruitment outsourcing firm
- Human Resources
- Medium
A leading recruitment outsourcing firm managed high-volume hiring for major delivery and logistics brands. The firm struggled to engage over... 700,000 riders each month with a small calling team. They used astTECS AI Voice Bot to automate multilingual outbound calls and real-time engagement. The solution handled 85 concurrent calls, detected five languages, and enabled 24x7 outreach. This led to better efficiency, higher engagement, and faster candidate processing without extra staff.
Telecommunications Case Studies and Customer Success Stories with astTECS call center dialer
MTN Ghana
- Telecommunications
- Very Large
MTN Ghana needed a scalable voice broadcasting solution for millions of subscribers. Their legacy systems could not handle high outbound... call volumes or provide centralized campaign control. astTECS delivered a telecom-grade platform with real-time analytics, IVR support, and fault tolerance. The new system enabled MTN Ghana to manage campaigns efficiently and scale as demand grew. This improved reliability and performance for customer engagement.
MTN Ghana needed a scalable voice broadcasting solution to reach millions of subscribers. Their legacy systems could not handle the... growing outbound call volumes and caused performance issues. MTN Ghana partnered with astTECS to implement a telecom-grade, centrally managed platform. The new system supports high outbound volumes, IVR campaigns, and real-time analytics. MTN Ghana now manages campaigns efficiently and scales easily as demand grows.
Hospital & Health Care Case Studies and Customer Success Stories with astTECS call center dialer
a renowned eye hospital group in Kerala
- Hospital & Health Care
- Large
astTECS IP PBX unified eight branches of a leading eye hospital group in Kerala. The hospital faced missed calls, lack... of centralized call management, and poor internal communication. astTECS implemented a multi-branch IP PBX solution. This enabled seamless call transfers, call recording, and internal extensions. The hospital now has zero missed calls and improved patient service.
A renowned eye hospital group in Kerala
- Hospital & Health Care
- Medium
India
astTECS IP PBX unified communication for a Kerala eye hospital group with eight branches. The hospital faced missed calls, lack... of centralized call management, and poor visibility into call activity. astTECS implemented a multi-branch IP PBX system, connecting all locations under one platform. Staff now manage calls, transfers, and recordings centrally. Internal communication improved, and patient service became more consistent. The solution reduced missed calls and improved patient trust.
Food & Beverages Case Studies and Customer Success Stories with astTECS call center dialer
A leading food delivery company
- Food & Beverages
- Large
Mumbai, India
astTECS IP PA System helped a leading food delivery company in Mumbai upgrade its warehouse communication. The old analog PA... system caused delays and workflow disruptions. With IP integration, staff can make live announcements from anywhere on the network. The system enables scheduled background music and secure, zone-wise messaging. This improved coordination, reduced downtime, and boosted operational efficiency.
*astTECS empowered MTN Ghana to handle up to 10 million voice calls daily with a scalable voice broadcasting solution, enhancing communication capabilities for Africa's largest mobile network operator.
Case Study: How *astTECS empowered MTN Ghana to deliver upto 10 Million Voice Calls Per Day with a scalable Voice Broadcasting Solution
*astTECS deployed a scalable voice broadcasting solution for MTN Ghana, enabling up to 10 million daily calls. The solution features... centralized campaign management and distributed execution servers, ensuring high availability and seamless scalability. This architecture supports MTN Ghana's large-scale communication needs with 99.9% uptime and real-time analytics.
Case Study: How *astTECS empowered MTN Ghana to deliver upto 10 Million Voice Calls Per Day with a scalable Voice Broadcasting Solution | astTECS
*astTECS implemented a scalable voice broadcasting solution for MTN Ghana, enabling up to 10 million daily calls. The hybrid architecture... combines centralized campaign management with distributed execution servers, ensuring high availability and seamless scalability. This solution enhances MTN Ghana's communication strategy, offering reliable and flexible operations for large-scale campaigns.
