About Aspect Quality Management
Aspect Quality Management an Employee Monitoring software allows customer interactions to be evaluated by all parties, including supervisors, agents, and automated analytics systems, enabling to extract valuable perspectives on quality to coach the agents in relevant areas for improvement. It helps to scale best practices and increases sales and revenue.
It allows contact center managers to monitor and measure the performance of individual agents using key performance indicators (KPIs) and tracks the overall performance of the contact center in achieving its business objectives, which include achievement of first-call resolution, post-call measures of customer satisfaction, lead generation, or other measures of performance.
Some of its features include evaluate quality from all perspectives, calibrate quality scores to ensure consistency and perceived fairness, monitor agents’ audio and screen interactions in real-time, integrate Performance Management capabilities for balanced scorecards and full coaching workflows, and add quality analytics for powerful speech analytics capabilities.
Evaluating Aspect Quality Management for your Employee Monitoring need?
Our AI advisor, Wyz, harnessed 402 insights from peers and experts who used Aspect Quality Management to help you determine how well it fits your Employee Monitoring needs.
Reviews
Cuspera curates public sources on the Interest such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well Aspect Quality Management solves your Employee Monitoring needs.
Peer and Expert Opinions
for
Aspect Quality Management
Goals
Scale best practices and Increase sales & revenue are the most popular goals peers achieved using Aspect Quality Management .
Channels
It is the best suited for phone calls, offline, point of sale, channels.
Processes
Peers recommend sales call management, coaching, engagement management, as the business processes that they have been most satisfied while using Aspect Quality Management .
Read Peer and Expert Experience for Business Use Cases
BUSINESS USE CASE
SATISFACTION
PEER EXPERIENCES
100%
"...Ideal for 150+ agents, Aspect Quality Management offers call recording, playback and quality evaluation capabilities using a modern graphical user interface...."
Peer review from Aspect Software
call recording
call searching
89%
call scoring
89%
"...Users can also integrate performance management tools for full coaching workflows and balanced scorecards...."
Peer review
"...I love the recording bit where i can search for previous interactions with customers...."
Peer review by Loyce N., Retention Team Leader, Telecommunications
+9 more business use cases
Our AI advisor, Wyz, harnessed 402 insights from peers and experts to help you assess how these Aspect Quality Management use cases fit your Employee Monitoring needs.
Popular Business Setting
for
Aspect Quality Management
Top Industries
- Telecommunications
- Consumer Electronics
- Consumer Services
Popular in
- Enterprise
- Large Enterprise
- Mid Market
Peers used Aspect Quality Management to Scale best practices and Increase sales & revenue
Verify if it works for youAspect Quality Management Alternatives
Peer and Expert Opinion on Features
for
Aspect Quality Management
- Low
- Medium
- High
Recording
IT and Other Capabilities
for
Aspect Quality Management
- Low
- Medium
- High
data
Data Export
Data Import
Support
Phone Support
24/7 Support
Email Support
Chat Support
Other
Analytics
Custom Reports
Failure Risk Guidance Security Report ?
Overall Risk Meter
Top Failure Risks for Aspect Quality Management
Vendor Profile Details
