Alvaria Overview
This is a summary of the comprehensive capabilities and benefits of Alvaria based on over 1175 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Alvaria, Metaphor Contact Center, ComputerTalk, Twilio Flex, iPresso, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Alvaria is right for your needs? Our Cuspera AI engine can evaluate how Alvaria fits your specific business needs, industry, and context. Get your personalized assessment report today.
Alvaria supports business activities such as:
- Engagement Management
- Helpdesk Management
- Contact List Management
- Customise Loyalty Program
- Campaign Management
Alvaria can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Improve Efficiency, Increase Customer Life Time Value, Scale Best Practices, etc. It can help manage these activities if you use Phone Calls and Promotions for these needs. As a solution, Alvaria's capabilities include Gamification, Alerts: Popups & Notifications, Rewards, etc.
Reviews
"...It's imperative that organizations provide a consistent and seamless cross-channel experience when customers engage, inquire and request service...." Omni Channel Call Center Solutions
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Alvaria solved their Contact Center Software needs. Cuspera uses 1175 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Alvaria.
Use Cases
Peers recommend Engagement Management , Helpdesk Management , Contact List Management , as the business use cases that they have been most satisfied while using Alvaria.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management |
4.82/5 ★ |
"...It's imperative that organizations provide a consistent and seamless cross-channel experience when customers engage, inquire and request service...." Omni Channel Call Center Solutions |
| engaging and following up |
4.82/5 ★ |
"...Proven, Feature-rich Platforms Hundreds of financial customers rely on Alvaria every day for their inbound service and outbound engagement for their on-premise and cloud deployments through the Alvaria CX Suite and for their workforce, quality and performance management needs through the. ..." Contact Center Solutions for Banks and Financial Services |
| Helpdesk Management with Phone Calls |
4.40/5 ★ |
"...Automate, organize and manage campaigns and resources to increase productivity and improve efficiency with our full-featured enterprise call center software. ..." Inbound Call Center Solutions |
| Contact List Management |
4.53/5 ★ |
"...Alvaria gives you the self-service and live contact management tools to maximize engagement, improve the quality and effectiveness of customer interactions and meet regulatory and compliance requirements...." Customer Experience Management |
| contacts history |
3.93/5 ★ |
"...CRM and database integration ensures customer service history and records are up-to-date and accurate. ..." Contact Center Solutions for Telecommunications Industry |
| enriching contact list |
3.47/5 ★ |
"...Increase Contact Rates & Enhance Customer Service for Your Subscribers...." Contact Center Solutions for Telecommunications Industry |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management |
4.82/5 ★ |
"...It's imperative that organizations provide a consistent and seamless cross-channel experience when customers engage, inquire and request service...." Omni Channel Call Center Solutions |
|
| engaging and following up |
4.82/5 ★ |
| Helpdesk Management with Phone Calls |
4.40/5 ★ |
"...Automate, organize and manage campaigns and resources to increase productivity and improve efficiency with our full-featured enterprise call center software. ..." Inbound Call Center Solutions |
|
| Contact List Management |
4.53/5 ★ |
"...Alvaria gives you the self-service and live contact management tools to maximize engagement, improve the quality and effectiveness of customer interactions and meet regulatory and compliance requirements...." Customer Experience Management |
|
| contacts history |
4.53/5 ★ |
| enriching contact list |
4.53/5 ★ |
32+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1175 insights from peers and experts to help you assess how these Alvaria use cases fit your Contact Center Software needs.
Frequently Asked Questions(FAQ)
for Alvaria
What is Alvaria used for?
What are the top features of Alvaria?
What are Alvaria alternatives?
Where is Alvaria located?
Peers used Alvaria to Enhance customer relationships and Acquire customers
Alvaria Alternatives
Peer and Expert Opinion on Features
for Alvaria
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Gamification | Read Reviews (38) |
| Alerts: popups & Notifications | Read Reviews (26) |
| Rewards | Read Reviews (21) |
| Recording | Read Reviews (21) |
| Personalization | Read Reviews (18) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Gamification | Read Reviews (38) |
| Alerts: popups & Notifications | Read Reviews (26) |
| Rewards | Read Reviews (21) |
| Recording | Read Reviews (21) |
| Personalization | Read Reviews (18) |
IT and Other Capabilities
for Alvaria
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (44) |
| Data Export | Read Reviews (31) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (44) |
| Data Export | Read Reviews (31) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (156) |
| Chat Support | Read Reviews (21) |
| Phone Support | Read Reviews (14) |
| Email Support | Read Reviews (5) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (156) |
| Chat Support | Read Reviews (21) |
| Phone Support | Read Reviews (14) |
| Email Support | Read Reviews (5) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (32) |
| Custom Reports | Read Reviews (84) |
| Analytics | Read Reviews (61) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (32) |
| Custom Reports | Read Reviews (84) |
| Analytics | Read Reviews (61) |
Software Failure Risk Guidance
?for Alvaria
Overall Risk Meter
Top Failure Risks for Alvaria
Vendor Profile Details
Company Name
Alvaria
Company Website
https://www.alvaria.com/HQ Location
8101 E, Prentice Ave, Suite 350 Greenwood Village, CO 80111
Employees
1001-5000
Social
Financials
PRIVATE
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