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Aspect Quality Management

4.11 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆
(402 Reviews, Testimonials & Expert Opinions)
(402 Reviews, Testimonials & Expert Opinions)

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About Aspect Quality Management

Aspect Quality Management an Employee Monitoring software allows customer interactions to be evaluated by all parties, including supervisors, agents, and automated analytics systems, enabling to extract valuable perspectives on quality to coach the agents in relevant areas for improvement. It helps to scale best practices and increases sales and revenue.

It allows contact center managers to monitor and measure the performance of individual agents using key performance indicators (KPIs) and tracks the overall performance of the contact center in achieving its business objectives, which include achievement of first-call resolution, post-call measures of customer satisfaction, lead generation, or other measures of performance.

Some of its features include evaluate quality from all perspectives, calibrate quality scores to ensure consistency and perceived fairness, monitor agents’ audio and screen interactions in real-time, integrate Performance Management capabilities for balanced scorecards and full coaching workflows, and add quality analytics for powerful speech analytics capabilities.

Evaluating Aspect Quality Management for your Employee Monitoring need?

wyz, your personal AI advisor

Our AI advisor, Wyz, harnessed 402 insights from peers and experts who used Aspect Quality Management to help you determine how well it fits your Employee Monitoring needs.

Reviews

Cuspera curates public sources on the Interest such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well Aspect Quality Management solves your Employee Monitoring needs.

Peer and Expert Opinions
for Aspect Quality Management

Goals

Scale best practices and Increase sales & revenue are the most popular goals peers achieved using Aspect Quality Management .

Channels

It is the best suited for phone calls, offline, point of sale, channels.

Processes

Peers recommend sales call management, coaching, engagement management, as the business processes that they have been most satisfied while using Aspect Quality Management .

Read Peer and Expert Experience for Business Use Cases

BUSINESS USE CASE

SATISFACTION

PEER EXPERIENCES

Sales call management With Phone calls

"...Ideal for 150+ agents, Aspect Quality Management offers call recording, playback and quality evaluation capabilities using a modern graphical user interface...."
Peer review from Aspect Software

call recording

call searching

call scoring

Coaching With Phone calls

"...Users can also integrate performance management tools for full coaching workflows and balanced scorecards...."
Peer review

Engagement management With Phone calls

"...I love the recording bit where i can search for previous interactions with customers...."
Peer review by Loyce N., Retention Team Leader, Telecommunications

+9 more business use cases

Our AI advisor, Wyz, harnessed 402 insights from peers and experts to help you assess how these Aspect Quality Management use cases fit your Employee Monitoring needs.

Popular Business Setting
for Aspect Quality Management

Top Industries

  • Telecommunications
  • Consumer Electronics
  • Consumer Services

Popular in

  • Enterprise
  • Large Enterprise
  • Mid Market

Peers used Aspect Quality Management to Scale best practices and Increase sales & revenue

Verify if it works for you

Peer and Expert Opinion on Features
for Aspect Quality Management

  • Low
  • Medium
  • High

Recording

IT and Other Capabilities
for Aspect Quality Management

  • Low
  • Medium
  • High

data

Data Export

Data Import

Support

Phone Support

24/7 Support

Email Support

Chat Support

Other

Analytics

Custom Reports

Failure Risk Guidance Security Report ?

Overall Risk Meter

Low Medium High

Top Failure Risks for Aspect Quality Management

Vendor Profile Details

Company Name Aspect Software
Company Website https://www.aspect.com/
HQ Location 2325 E Camelback Rd, Phoenix, Arizona US
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