Khoros Platform Overview
Khoros-platform offers a digital customer engagement solution for enterprises to connect with customers seamlessly. A demo can be requested to experience its features across important channels.
Use Cases
Customers recommend Engagement Management, Community Building, Onboarding, as the business use cases that they have been most satisfied with while using Khoros Platform.
Business Priorities
Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Khoros Platform.
Khoros Platform Use-Cases and Business Priorities: Customer Satisfaction Data
Khoros Platform works with different mediums / channels such as Website. User Generated Content. and Blogs.
Reviews
"Our Khoros-powered strategy for success involves listening on social channels, making peer-to-peer support and dedicated care agents available to our customers, and feeding what we learn back into product development and our customer care strategy." - Kriti Kapoor
Peer review evidence (same sources as the product rating summary)
"...Year-over-year, AAA saw double-digit growth in reach and triple-digit growth in engagement with Diamond Program related content in their social channels...." Case Study AAA
"...The Visa Developer community page is the most visited page on the Visa Developer Center...." Digital Customer Engagement Platform for Enterprise I Khoros
"...In order for HP to accomplish their goal of supporting a large volume of diverse customers 24/7, HP onboarded Khoros Care and developed a Khoros-powered community...." Case Study HP
Khoros Platform, Retently, Genesys Cloud, Oracle Advertising and Customer Experience (CX), Tenfold, etc., all belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Khoros Platform
Top Industries
- Information Technology and Services
- Consumer Services
Popular in
- Enterprise
Khoros Platform is popular in Information Technology And Services, and Consumer Services, and is widely used by Enterprise,
Khoros Platform Customer wins, Customer success stories, Case studies
What benefits does Khoros Platform offer for Engagement Management?
What Are the key features of Khoros Platform for Community Building?
What makes Khoros Platform ideal for Onboarding?
What benefits does Khoros Platform offer for Customer Feedback Management?
11 buyers and buying teams have used Cuspera to assess how well Khoros Platform solved their Customer Experience Management needs. Cuspera uses 190 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Our Khoros-powered strategy for success involves listening on social channels, making peer-to-peer support and dedicated care agents available to our customers, and feeding what we learn back into product development and our customer care strategy. Testimonial By Kriti Kapoor |
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We’re really proud of the success of this campaign: we saw more than 40% growth in reach and more than 100% growth in engagement year-over-year. Testimonial By Mary Devine |
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Our community built on the Khoros platform allows the engineering team to push recent feature updates without waiting for the monthly product release cycle. This allows the engineering team to experiment more and provide a better experience to the developers and users. Testimonial By Ved Prakash Agarwal |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Kriti Kapoor Global Director of Social Customer Care HP |
Our Khoros-powered strategy for success involves listening on social channels, making peer-to-peer support and dedicated care agents available to our customers, and feeding what we learn back into product development and our customer care strategy. Testimonial By Kriti Kapoor |
|
Mary Devine Director of Brand Services AAA |
We’re really proud of the success of this campaign: we saw more than 40% growth in reach and more than 100% growth in engagement year-over-year. Testimonial By Mary Devine |
|
Ved Prakash Agarwal Engineer Manager Visa |
Our community built on the Khoros platform allows the engineering team to push recent feature updates without waiting for the monthly product release cycle. This allows the engineering team to experiment more and provide a better experience to the developers and users. Testimonial By Ved Prakash Agarwal |
Sky - Entertainment - Very Large
Schneider Electric - Energy
Khoros Communities—Delivering the next generation of online communities
Peers used Khoros Platform for engagement management and community building
Khoros Platform Competitors
Khoros Platform Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Custom Reports | Read Reviews (14) |
| Analytics | Read Reviews (7) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Custom Reports | Read Reviews (14) |
| Analytics | Read Reviews (7) |
Software Failure Risk Guidance
?for Khoros Platform
Top Failure Risks for Khoros Platform
Khoros, LLC News
After Its IgniteTech Acquisition, Khoros Unveils Aurora AI and Iris AI
Khoros, following its acquisition by IgniteTech, has launched two AI-native platforms: Aurora AI and Iris AI. Aurora AI is a community platform that transforms customer interactions into valuable data, enhancing moderation and lifecycle management. Iris AI is a social media management engine offering real-time analytics and engagement routing in 187 languages. These platforms signify a strategic shift towards AI-driven community and social intelligence.
Khoros Launches Aurora AI and Iris AI - AI
Khoros has introduced two new AI products, Aurora AI and Iris AI, enhancing its technology offerings. These products are designed to improve customer engagement and operational efficiency through advanced artificial intelligence capabilities.
Khoros unveils Aurora AI to Transform Enterprise Communities
Khoros has launched Aurora AI, a new AI-driven community platform designed to enhance customer support, engagement, and feedback. Aurora AI offers autonomous support and moderation through its Human Engine, Intelligence Layer, and Action Layer, which includes features like Answer Assist and AI Moderation. It integrates with Khoros' Iris AI for a comprehensive customer engagement solution. The platform aims to address unresolved community questions and improve operational efficiency.
Khoros lanza Iris AI: Tu mensajero en todos los canales de marca
Khoros has launched Iris AI, an AI-driven platform for social media management and brand care. Iris AI integrates monitoring, publishing, interaction, and analytics into a single system, enhancing customer service by maintaining context across interactions. It supports real-time monitoring on multiple platforms and offers intelligent routing and sentiment analysis. This launch follows Khoros' acquisition by IgniteTech, emphasizing AI as a foundational element.
Khoros, LLC Profile
Company Name
Khoros, LLC
Company Website
https://khoros.com/HQ Location
7300 Ranch Road 2222 Building 1 Austin, TX 78730-3204
Employees
11-50
Social
Financials
PRIVATE
How does Khoros Platform facilitate Social Media Marketing?