Real-World Case Studies and Customer Success Stories with Airy

TEDi wanted to move from print marketing to digital messaging to reach more customers and keep their loyalty. Airy helped TEDi use Google’s Business Messages and Facebook Messenger to connect with ne...w and existing customers. Airy set up automations and ran targeted campaigns for TEDi. In 10 days, TEDi got 4,038 ad clicks and 2,752 newsletter subscriptions. The first Messenger newsletter had an 86% open rate and a 51% click-through rate. TEDi can now reach more people and promote store openings using messaging.
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ZooRoyal wanted to build better relationships with customers and increase sales. They used Airy to set up automated and personalized Messenger campaigns. These campaigns helped ZooRoyal collect over ...18,500 Messenger contacts in one quarter. They achieved an average return on ad spend of 39:1 and saw open rates between 60% and 97%. Customers enjoyed the experience and often responded with positive messages and photos of their pets.
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Airy helped TEDi shift from print to digital marketing using messaging automation. TEDi integrated Google’s Business Messages and Facebook Messenger to answer pre-purchase questions and acquire new c...ontacts. In 10 days, TEDi’s campaign generated 4,038 ad clicks and 2,752 newsletter subscriptions. Messenger newsletter open rates reached 86%, with a 51% click-through rate. Airy’s solution drove new customers to TEDi’s 2,250+ stores across Europe.
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Airy helped ZooRoyal automate Messenger marketing, boosting customer engagement. ZooRoyal achieved a 39:1 return on ad spend and 12X higher conversion rates than email. Over 18,500 Messenger contacts... were generated in one quarter. Open rates reached up to 97%. Segmented campaigns increased loyalty and repeat sales for this leading pet supplies retailer.
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John Reed Fitness wanted to get more new customers. They worked with Airy to run Messenger Marketing campaigns. Airy set up ads on Facebook and Instagram to find leads. The leads talked with John Ree...d through Messenger and could book free trial sessions. John Reed cut their customer acquisition costs by 50%. They also saw conversion rates of 25% or higher from contact to customer.
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Airy helped John Reed cut customer acquisition costs by 50% using Messenger Marketing. The solution used targeted Facebook and Instagram ads to generate leads. Automated messaging qualified and nurtu...red contacts, leading to a 25% or higher conversion rate. Studio staff used the Airy App on iPads to track and engage leads. The campaigns delivered a 5€ cost per Messenger contact, four times better than the average Facebook lead cost.
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Komische Oper Berlin wanted to make it easier for people to get help when choosing shows and buying tickets. They started using Airy Messenger to let customers contact them through Facebook Messenger.... The team created over thirty templates to answer common questions quickly. This made it easier for staff and improved customer response. They also used Airy's automations to guide people to the right help and collect feedback. The opera house grew its messaging contacts from a few hundred in 2017 to over 10,000 in 2019.
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Airy Messenger helped Komische Oper Berlin grow messaging contacts from a few hundred in 2017 to over 10,000 by 2019. The opera house used Airy to streamline customer support, automate FAQs, and boos...t ticket sales. Papagena agents used over thirty Airy templates to answer common questions fast. Intelligent automations routed Facebook Messenger users to the right team, improving customer satisfaction. Studies cited show messaging automations can raise NPS by up to 33% and cut agent workload by 50%.
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Endy wanted to give customers a better and more personal support experience. They used Airy's Messenger automations to answer common questions and give order updates. This helped Endy answer every me...ssage right away and cut social care costs by 50%. Their support team could focus on harder problems. Customer satisfaction scores stayed above 90% each quarter.
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Airy automations helped Endy, a leading online mattress brand, cut social care costs by 50%. Endy used Airy's Messenger chatbot plugins to automate FAQs and order updates, achieving a 100% first resp...onse rate. The solution integrated with Zendesk and improved customer satisfaction, with CSAT scores over 90%. Endy's support team now focuses on unique requests, while customers get instant answers. Automated customer support made Endy's service more personal and efficient.
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