Airy: Product updates, Customer stories, and Insights | 2026 Cuspera

Airy helped ZooRoyal automate Messenger marketing, boosting customer engagement. ZooRoyal achieved a 39:1 return on ad spend and 12X higher conversion rates than email. Over 18,500 Messenger contacts... were generated in one quarter. Open rates reached up to 97%. Segmented campaigns increased loyalty and repeat sales for this leading pet supplies retailer.
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Airy helped TEDi shift from print to digital marketing using messaging automation. TEDi integrated Google’s Business Messages and Facebook Messenger to answer pre-purchase questions and acquire new c...ontacts. In 10 days, TEDi’s campaign generated 4,038 ad clicks and 2,752 newsletter subscriptions. Messenger newsletter open rates reached 86%, with a 51% click-through rate. Airy’s solution drove new customers to TEDi’s 2,250+ stores across Europe.
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Airy Messenger helped Komische Oper Berlin grow messaging contacts from a few hundred in 2017 to over 10,000 by 2019. The opera house used Airy to streamline customer support, automate FAQs, and boos...t ticket sales. Papagena agents used over thirty Airy templates to answer common questions fast. Intelligent automations routed Facebook Messenger users to the right team, improving customer satisfaction. Studies cited show messaging automations can raise NPS by up to 33% and cut agent workload by 50%.
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TEDi wanted to move from print marketing to digital messaging to reach more customers and keep their loyalty. Airy helped TEDi use Google’s Business Messages and Facebook Messenger to connect with ne...w and existing customers. Airy set up automations and ran targeted campaigns for TEDi. In 10 days, TEDi got 4,038 ad clicks and 2,752 newsletter subscriptions. The first Messenger newsletter had an 86% open rate and a 51% click-through rate. TEDi can now reach more people and promote store openings using messaging.
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ZooRoyal wanted to build better relationships with customers and increase sales. They used Airy to set up automated and personalized Messenger campaigns. These campaigns helped ZooRoyal collect over ...18,500 Messenger contacts in one quarter. They achieved an average return on ad spend of 39:1 and saw open rates between 60% and 97%. Customers enjoyed the experience and often responded with positive messages and photos of their pets.
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Komische Oper Berlin wanted to make it easier for people to get help when choosing shows and buying tickets. They started using Airy Messenger to let customers contact them through Facebook Messenger.... The team created over thirty templates to answer common questions quickly. This made it easier for staff and improved customer response. They also used Airy's automations to guide people to the right help and collect feedback. The opera house grew its messaging contacts from a few hundred in 2017 to over 10,000 in 2019.
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