Airy: Use Cases, Capabilities & Competitors

Airy automations helped Endy, a leading online mattress brand, cut social care costs by 50%. Endy used Airy's Messenger chatbot plugins to automate FAQs and order updates, achieving a 100% first resp...onse rate. The solution integrated with Zendesk and improved customer satisfaction, with CSAT scores over 90%. Endy's support team now focuses on unique requests, while customers get instant answers. Automated customer support made Endy's service more personal and efficient.
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Airy helped John Reed cut customer acquisition costs by 50% using Messenger Marketing. The solution used targeted Facebook and Instagram ads to generate leads. Automated messaging qualified and nurtu...red contacts, leading to a 25% or higher conversion rate. Studio staff used the Airy App on iPads to track and engage leads. The campaigns delivered a 5€ cost per Messenger contact, four times better than the average Facebook lead cost.
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Airy Messenger helped Komische Oper Berlin grow messaging contacts from a few hundred in 2017 to over 10,000 by 2019. The opera house used Airy to streamline customer support, automate FAQs, and boos...t ticket sales. Papagena agents used over thirty Airy templates to answer common questions fast. Intelligent automations routed Facebook Messenger users to the right team, improving customer satisfaction. Studies cited show messaging automations can raise NPS by up to 33% and cut agent workload by 50%.
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Airy helped TEDi shift from print to digital marketing using messaging automation. TEDi integrated Google’s Business Messages and Facebook Messenger to answer pre-purchase questions and acquire new c...ontacts. In 10 days, TEDi’s campaign generated 4,038 ad clicks and 2,752 newsletter subscriptions. Messenger newsletter open rates reached 86%, with a 51% click-through rate. Airy’s solution drove new customers to TEDi’s 2,250+ stores across Europe.
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Airy helped ZooRoyal automate Messenger marketing, boosting customer engagement. ZooRoyal achieved a 39:1 return on ad spend and 12X higher conversion rates than email. Over 18,500 Messenger contacts... were generated in one quarter. Open rates reached up to 97%. Segmented campaigns increased loyalty and repeat sales for this leading pet supplies retailer.
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Komische Oper Berlin used Airy to improve customer support and ticket sales. They started with a few hundred messaging contacts in 2017 and grew to over 10,000 by 2019. Airy Messenger let agents quic...kly answer FAQs with templates and automate responses. The opera house used Facebook Messenger, chat plugins, and QR codes to boost engagement. Messaging campaigns saw high open rates, with 91% of recipients opening a ticket announcement. Customer satisfaction increased and service became more efficient.
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