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Compare Zoho CRM Plus vs Kapture CRM

Failure Risk Guidance Security Report ?

Failure Risk for Zoho CRM Plus medium Failure Risk for Kapture CRM low
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Comparison Summary

For Zoho CRM Plus vs Kapture CRM comparison, Our AI algorithm looked at 1983 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Zoho CRM Plus and Kapture CRM to solve their respective business needs.

Pros and cons of Zoho CRM Plus and Kapture CRM

Zoho CRM Plus is more suited to businesses that require Engagement Management with Social Media and Social Media Management with Social Media where as Kapture CRM is focused towards Engagement Management with Offline and Customer Feedback Management with E-Mail .

Both Zoho CRM Plus and Kapture CRM are CRM software, peers recommend Zoho CRM Plus for social media marketing and social media management where as Kapture CRM is more known for lead management .

logo Zoho CRM Plus

Focus area

Zoho CRM Plus is better than Kapture CRM for

Software Failure Risk

  • medium

logo Kapture CRM

Focus area

Kapture CRM is better than Zoho CRM Plus for

Software Failure Risk

  • low

About

Zoho CRM Plus | The customer experience platform across every channel

Kapture: CRM platform for sales, operations & customer service

Age

1996

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

50

64

Total Goals
(we found evidences for)

6

8

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (104)

Read Reviews (40)

engaging and following up

Read Reviews (63)

Read Reviews (17)

social media management

Read Reviews (39)

Read Reviews (25)

engaging on social media

Read Reviews (25)

Read Reviews (1)

managing social media account

Read Reviews (2)

Read Reviews (0)

social media marketing

Read Reviews (30)

Read Reviews (0)

helpdesk management

Read Reviews (19)

Read Reviews (25)

collaboration

Read Reviews (17)

Read Reviews (1)

customer feedback management

Read Reviews (15)

Read Reviews (29)

measuring customer satisfaction

Read Reviews (1)

Read Reviews (6)

lifetime value management

Read Reviews (14)

Read Reviews (4)

conversion management

Read Reviews (10)

Read Reviews (2)

competitive intelligence

Read Reviews (10)

Read Reviews (3)

campaign management

Read Reviews (10)

Read Reviews (6)

workflow management

Read Reviews (8)

Read Reviews (21)

contact list management

Read Reviews (8)

Read Reviews (14)

knowledge management

Read Reviews (7)

Read Reviews (8)

training & onboarding

Read Reviews (7)

Read Reviews (2)

pipeline management

Read Reviews (5)

Read Reviews (0)

communication management

Read Reviews (5)

Read Reviews (3)

sending & publishing communications

Read Reviews (3)

Read Reviews (1)

tracking & monitoring communications

Read Reviews (0)

Read Reviews (2)

promotion management

Read Reviews (4)

Read Reviews (1)

discount management

Read Reviews (4)

Read Reviews (1)

generation of new leads

Read Reviews (2)

Read Reviews (10)

lead qualification

Read Reviews (2)

Read Reviews (1)

sales document management

Read Reviews (2)

Read Reviews (5)

proposal & quote management

Read Reviews (1)

Read Reviews (4)

relationship management

Read Reviews (1)

Read Reviews (5)

sales call management

Read Reviews (1)

Read Reviews (12)

rating and review management

Read Reviews (0)

Read Reviews (6)

segmentation and targeting

Read Reviews (0)

Read Reviews (5)

loyalty management

Read Reviews (0)

Read Reviews (3)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve digital and social presence

  • Improve stakeholder relations

  • Grow market share

  • See 3 more

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Build brand awareness

  • Improve visibility

  • Improve digital and social presence

  • Increase customer life time value

  • Improve internal communications

  • See 5 more

Top Channels

Channels Used

  • phone calls

  • chat

  • e-mail

  • offline

  • social media

  • point of sale

  • promotions

  • on premises

  • mobile

  • website

  • omnichannel

  • mobile app

  • Facebook

  • Twitter

  • See 11 more

  • phone calls

  • chat

  • e-mail

  • offline

  • social media

  • point of sale

  • promotions

  • on premises

  • mobile

  • website

  • omnichannel

  • mobile app

  • Facebook

  • Twitter

  • See 11 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting