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Userback vs IntouchSurvey: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Userback vs. IntouchSurvey is based on a specific set of business needs and context. The comparison uses 1248 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Userback and IntouchSurvey

Userback, IntouchSurvey, Surveypal Platform, CustomerSure, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Userback covers Collecting Feedback with Video, Automated Workflows, Collaboration with Video, Training & Onboarding with E-Mail, etc.

IntouchSurvey focuses on Collecting Feedback with Mobile, Helpdesk Management with Phone Calls, Engaging Conversational Surveys with Offline, Event Management with Mobile, etc.

"The perfect app for client feedback with video and pictures! Userback is a huge time-saver when it comes to getting feedback from your clients. Not only can the client give notes and remarks using text but also recording a short video without instal...ling any special add-on in their browser. " - Kevin Bartok

"Intouch's LiaCX Business Intelligence tools give Corporate a bird's eye view into the performance of our mystery shop and age-verification programs across locations; while individual operators get actionable insights to help them improve business pr...ocesses and ensure standards are being met. " - Andrew B

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Userback

Focus area

Software Failure Risk

  • medium

logo IntouchSurvey

Focus area

IntouchSurvey is better than Userback for

Software Failure Risk

  • low

About

Real time customer feedback tool to collect feedback with video and screenshots

Effortlessly capture customer insights to drive growth

Financials

PRIVATE

IPO

Business Need

Total Processes
(we found evidences for)

16

23

Total Goals
(we found evidences for)

3

10

Top Processes

Evidences indicate better relative satisfaction


customer feedback management



workflow management


training & onboarding


products & pricelist management


helpdesk management


engagement management

engaging and following up


communication management



monitoring social media


social media management

monitoring social media


loyalty management


campaign analytics


campaign management

campaign analytics



customer case management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve efficiency

  • Improve brand engagement

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve brand engagement

  • Increase average basket value

  • Improve efficiency

  • Build brand awareness

  • Improve digital and social presence

  • Improve ROI

  • Launch new products

  • See 7 more

Top Channels

Channels Used

  • mobile

  • social media

  • phone calls

  • offline

  • on premises

  • promotions

  • point of sale

  • mobile app

  • See 5 more
  • mobile

  • social media

  • phone calls

  • offline

  • on premises

  • promotions

  • point of sale

  • mobile app

  • See 5 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

No Data

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low

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Security & Privacy Risk

No Data

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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Business Setting