Comparison Summary
This comparison report of Userback vs. IntouchSurvey is based on a specific set of business needs and context. The comparison uses 1248 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Userback and IntouchSurvey
Userback, IntouchSurvey, Surveypal Platform, CustomerSure, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Userback covers Collecting Feedback with Video, Automated Workflows, Collaboration with Video, Training & Onboarding with E-Mail, etc.
IntouchSurvey focuses on Collecting Feedback with Mobile, Helpdesk Management with Phone Calls, Engaging Conversational Surveys with Offline, Event Management with Mobile, etc.
"The perfect app for client feedback with video and pictures! Userback is a huge time-saver when it comes to getting feedback from your clients. Not only can the client give notes and remarks using text but also recording a short video without instal...ling any special add-on in their browser. " - Kevin Bartok
"Intouch's LiaCX Business Intelligence tools give Corporate a bird's eye view into the performance of our mystery shop and age-verification programs across locations; while individual operators get actionable insights to help them improve business pr...ocesses and ensure standards are being met. " - Andrew B
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Real time customer feedback tool to collect feedback with video and screenshots
Effortlessly capture customer insights to drive growth
Financials
PRIVATE
IPO
Business Need
Total Processes
(we found evidences for)
16
23
Total Goals
(we found evidences for)
3
10
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Improve efficiency
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Improve brand engagement
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Enhance customer relationships
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Acquire customers
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Scale best practices
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Improve brand engagement
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Increase average basket value
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Improve efficiency
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Build brand awareness
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Improve digital and social presence
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Improve ROI
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Launch new products
- See 7 more
Top Channels
Channels Used
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mobile
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social media
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phone calls
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offline
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on premises
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promotions
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point of sale
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mobile app
- See 5 more
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mobile
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social media
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phone calls
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offline
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on premises
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promotions
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point of sale
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mobile app
- See 5 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
