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Uptime.com vs Press Ganey: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Uptime.com vs. Press Ganey is based on a specific set of business needs and context. The comparison uses 2110 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Uptime.com and Press Ganey

Uptime.com, and Press Ganey belong to a category of solutions that help Reviews and Reputation. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Uptime.com covers Social Media Management with Social Media, Communication Management with Website, Helpdesk Management, Workflow Management with E-Mail, etc.

Press Ganey focuses on Rating And Review Management with Review Sites, Engagement Management with Social Media, Reputation Management, Competitive Intelligence with Offline, etc.

"Uptime.com alerted more than 400 down-time alerts for our customers websites. Epurple was able to quickly respond to customers/web developers and help provide the best possible solutions. It saves us time, helps us scale, and helps us clearly unders...tand WHY a website is down. " - Kristian Maton

"The organization was tasked with confronting a difficult topic for most providers: Many felt a loss of control over their online reputation, and were uncomfortable with displaying star ratings regarding the care they provide their patients. " - Prisma Health

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Uptime.com

Focus area

Software Failure Risk

  • medium

logo Press Ganey

Focus area

Press Ganey is better than Uptime.com for

Software Failure Risk

  • medium

About

Website Uptime Monitoring Service

Human Experience Healthcare

Financials

PRIVATE

SERIES A

Business Need

Total Processes
(we found evidences for)

32

51

Total Goals
(we found evidences for)

5

15

Top Processes

Evidences indicate better relative satisfaction


social media management

engaging on social media

scheduling post to social media

social media analytics


communication management

sending & publishing communications

tracking & monitoring communications


helpdesk management


workflow management


sales document management

proposal & quote management


engagement management

engaging and following up





customer feedback management

measuring customer satisfaction



lead qualification

lead qualification: technographic


conversion management


contact list management


competitive intelligence


trade show marketing


content management


rating and review management


reputation management


create engagement based loyalty


loyalty management

create engagement based loyalty


sales review & feedback



campaign management


performance management


social media marketing


segmentation and targeting


Top Goals

Goals Achieved

  • Acquire customers

  • Improve efficiency

  • Improve digital and social presence

  • Scale best practices

  • Enhance customer relationships

  • See 2 more
  • Improve digital and social presence

  • Acquire customers

  • Improve brand engagement

  • Improve visibility

  • Enter new markets internationally or locally

  • Improve ROI

  • Establish thought leadership

  • Improve internal communications

  • Enhance customer relationships

  • Build brand awareness

  • Scale best practices

  • Increase sales & revenue

  • Grow market share

  • Improve efficiency

  • Launch new products

  • See 12 more

Top Channels

Channels Used

  • social media

  • website

  • review sites

  • offline

  • on premises

  • e-mail

  • text SMS

  • trade shows

  • mobile

  • Facebook

  • Glassdoor

  • mobile app

  • point of sale

  • Twitter

  • LinkedIn

  • promotions

  • video

  • Yelp

  • See 15 more
  • social media

  • website

  • review sites

  • offline

  • on premises

  • e-mail

  • text SMS

  • trade shows

  • mobile

  • Facebook

  • Glassdoor

  • mobile app

  • point of sale

  • Twitter

  • LinkedIn

  • promotions

  • video

  • Yelp

  • See 15 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

low

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medium

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Business Setting