Comparison Summary
This comparison report of Thematic vs. UsefulFeedback is based on a specific set of business needs and context. The comparison uses 2523 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Thematic and UsefulFeedback
Thematic, UsefulFeedback, CustomerSure, SurveyMonkey CX, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Thematic covers Customer Feedback Management, Engagement Management with Chat, Helpdesk Management with Phone Calls, Market Research, etc.
UsefulFeedback focuses on Customer Experience Management, Automated Workflows, Engaging Conversational Surveys with Chat, Collaboration, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Feedback Analysis Platform to Unlock the value of product
Complaint Management Software and Systems - UsefulFeedback
Financials
SEED
M&A
Business Need
Total Processes
(we found evidences for)
37
30
Total Goals
(we found evidences for)
11
7
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve ROI
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Scale best practices
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Increase sales & revenue
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Improve brand engagement
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Improve stakeholder relations
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Enter new markets internationally or locally
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Improve consistency
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Improve efficiency
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Improve digital and social presence
- See 8 more
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Establish thought leadership
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Scale best practices
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Enhance customer relationships
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Manage risk
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Acquire customers
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Improve brand engagement
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Improve internal communications
- See 4 more
Top Channels
Channels Used
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phone calls
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chat
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e-mail
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social media
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offline
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LinkedIn
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promotions
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website
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events
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trade shows
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causes and charity
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Twitter
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user generated content
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blogs
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Facebook
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Instagram
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mobile
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mobile app
- See 15 more
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phone calls
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chat
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e-mail
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social media
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offline
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LinkedIn
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promotions
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website
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events
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trade shows
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causes and charity
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Twitter
-
user generated content
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blogs
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Facebook
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Instagram
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mobile
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mobile app
- See 15 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
