Tenfold: Tenfold provides customer care and sales agents with real-time contextual insights. Best-in-class customer experiences are enabled through these insights.
Upland InGenius: Upland InGenius enhances agent productivity by seamlessly integrating phone systems with CRM. Computer telephony integration (CTI) is made easy with this software.
This comparison report of Tenfold vs. Upland InGenius is based on a specific set of business needs and context. The comparison uses 3691 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Tenfold and Upland InGenius
Tenfold, Twilio Programmable Voice, Oracle CX Service, etc., belong to a category of solutions that help Customer Experience Management, whereas Upland InGenius belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Tenfold covers Engagement Management with Phone Calls, Communication Management with Phone Calls, Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, etc.
Upland InGenius focuses on Customer Feedback Management with Promotions, Helpdesk Management with Phone Calls, Sales Call Management with Phone Calls, Engagement Management with Phone Calls, etc.
"We made a large implementation of Tenfold with Salesforce and the results have been great. We have access to a variety of call data that was previously not possible, and the ability to interact with calls outside of Salesforce is a huge win for our ...multitasking team. " - Joel Stevenson
"Moving to Upland InGenius has allowed us to hit our 3-hour SLA 100% of the time. Previously it would take almost a full day! " - Justin Glass
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Tenfold and Upland InGenius: Best activities based on customer satisfaction
Tenfold in Action: Unique Activities
How can Tenfold enhance your Engagement Management process?
"...All it takes is one click to make a call, and when they do it you can keep track of who is making the most calls, engaging in actual conversation and has the most talk time...." Peer review by Michael K, Sales Manager
How does Tenfold address your Workflow Management Challenges?
"...This helps me maximize my efficiency and work flow throughout the day...." Peer review by User
What makes Tenfold ideal for Contact List Management?
"...It breaks down the amount of calls that each rep has conducted as well as hot spots during the day that appear to be the best times to contact current customers or even prospects...." Peer review by Simon Vargas, Medical Devices
Upland InGenius in Action: Unique Activities
How can Upland InGenius enhance your Customer Feedback Management process?
"...Having the tool within Servicenow directly will help increase efficiency and will help drive employee and customer satisfaction rates with reducing the amount of work, the complexity of using several different systems, and overall wait times...." Peer review by Brooke E
Why is Upland InGenius the best choice for Helpdesk Management?
"...We would highly recommend InGenius when considering a call center monitoring tool...." Peer review by Marco Drumonde, Sentry Investments
What makes Upland InGenius ideal for Sales Call Management?
"...Recording call notes has given Southern Glazer s the ability to investigate potential call fraud and help verify actions...." Case Study Southern Glazer’s Wine & Spirits
What Are the key features of Upland InGenius for Advocacy Management?
"...Southern Glazer s Wine & Spirits Wins at Customer Advocacy and Inside Sales...." Computer Telephony Integration (CTI) Software
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Increase sales & revenue
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Acquire customers
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Improve ROI
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Enhance customer relationships
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Improve efficiency
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Improve consistency
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Improve visibility
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Scale best practices
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Establish thought leadership
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Improve stakeholder relations
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Grow market share
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Improve digital and social presence
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Enter new markets internationally or locally
- See 10 more
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Enhance customer relationships
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Acquire customers
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Improve ROI
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Scale best practices
- See 1 more
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
Tenfold peer evidence is 57% SMB and Mid-Market. Upland InGenius peer evidence is 98% Enterprise.
| Tenfold | Upland InGenius | |
|---|---|---|
| Peer score | 4.6 | 4.5 |
| Peer insights | 3296 | 395 |
| Top industries |
Internet 22.0%
Financial Services 18.0%
Education 12.0%
|
Food & Beverages 49.0%
Computer Software 30.0%
Financial Services 20.0%
|
| SMB and Mid-Market | 57.0% | 2.0% |
| Enterprise | 43.0% | 98.0% |
| Pricing | Tenfold |
News
Latest Upland InGenius news
Upland Software Earns 43 Badges in G2’s Fall 2026 Market Reports
Upland Software earned 43 badges in G2's Fall 2026 Market Reports, highlighting its AI-powered solutions like Upland RightAnswers and Upland Panviva. These recognitions are based on customer reviews and reflect Upland's focus on unifying enterprise knowledge and data.