Upland InGenius Overview
Upland InGenius enhances agent productivity by seamlessly integrating phone systems with CRM. Computer telephony integration (CTI) is made easy with this software.
Use Cases
Customers recommend Customer Feedback Management, Helpdesk Management, Sales Call Management, as the business use cases that they have been most satisfied with while using Upland InGenius.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Upland InGenius.
Upland InGenius Use-Cases and Business Priorities: Customer Satisfaction Data
Upland InGenius works with different mediums / channels such as Promotions. and Phone Calls.
Upland InGenius's features include Recording, and Dashboard. and Upland InGenius support capabilities include 24/7 Support, Phone Support, Email Support, etc. also Upland InGenius analytics capabilities include Custom Reports, and Analytics.
Reviews
"Moving to Upland InGenius has allowed us to hit our 3-hour SLA 100% of the time. Previously it would take almost a full day!" - Justin Glass
Upland InGenius, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Upland InGenius
Top Industries
- Food & Beverages
- Computer Software
- Financial Services
Popular in
- Enterprise
- Mid Market
- Large Enterprise
Upland InGenius is popular in Food & Beverages, Computer Software, and Financial Services and is widely used by Enterprise, Mid Market, and Large Enterprise.
Comprehensive Insights on Upland InGenius Use Cases
What benefits does Upland InGenius offer for Customer Feedback Management?
How efficiently Does Upland InGenius manage your Helpdesk Management?
How can Upland InGenius optimize your Sales Call Management Workflow?
What solutions does Upland InGenius provide for Engagement Management?
How does Upland InGenius address your Advocacy Management Challenges?
11+ more Business Use Cases
14 buyers and buying teams have used Cuspera to assess how well Upland InGenius solved their Contact Center Software needs. Cuspera uses 395 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Moving to Upland InGenius has allowed us to hit our 3-hour SLA 100% of the time. Previously it would take almost a full day! Testimonial By Justin Glass |
|
InGenius simplifies a difficult job. It provides the user with the information they need, as well as the solution to interact with our customer that much faster. Testimonial By Tiffany Thompson |
|
The ability to configure their product via the systems administration interface as well as the ability to customize CTI-driven workflows into ServiceNow is top notch. I highly recommend this product to others. Testimonial By Dan Blacker |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Justin Glass Chief Digital Officer United Wholesale Mortgage |
Moving to Upland InGenius has allowed us to hit our 3-hour SLA 100% of the time. Previously it would take almost a full day! Testimonial By Justin Glass |
|
Tiffany Thompson Program Director Southern Glazer’s Wine & Spirits |
InGenius simplifies a difficult job. It provides the user with the information they need, as well as the solution to interact with our customer that much faster. Testimonial By Tiffany Thompson |
|
Dan Blacker Principal Booz Allen Hamilton |
The ability to configure their product via the systems administration interface as well as the ability to customize CTI-driven workflows into ServiceNow is top notch. I highly recommend this product to others. Testimonial By Dan Blacker |
Case Studies
CASE STUDY DRA Global
CASE STUDY Boone Newspapers Inc.
CASE STUDY Sage
CASE STUDY Trane Technologies
CASE STUDY Nestlé
CASE STUDY HomeServe
Peers used Upland InGenius for customer feedback management and helpdesk management
Upland InGenius Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (36) |
| Analytics | Read Reviews (11) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (36) |
| Analytics | Read Reviews (11) |
Software Failure Risk Guidance
?for Upland InGenius
Overall Risk Meter
Top Failure Risks for Upland InGenius
Upland Software, Inc. News
Upland Software to Release Fourth Quarter 2024 Financial Results on March 12, 2025
Upland Software will release its fourth quarter 2024 financial results on March 12, 2025, followed by a conference call and webcast.
Upland Software Earns 75+ Badges in G2 Winter 2025 Market Reports
Upland Software Earns 75+ Badges in G2 Winter 2025 Market Reports
Upland Software Expands Cloud Fax Partnership with Konica Minolta in Major Tech Integration Deal
Upland Software strengthens its cloud fax services by partnering with Konica Minolta for a significant technology integration.
Upland Software Expands Cloud Fax Partnership with Konica Minolta in Major Tech Integration Deal | UPLD Stock News - StockTitan
Upland Software has expanded its cloud fax partnership with Konica Minolta through a major tech integration deal.
Upland Software, Inc. Profile
HQ Location
Frost Bank Tower 401 Congress Avenue, Suite 1850 Austin, TX 78701-3788
Employees
251-500
Social
Financials
PRIVATE
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