Upland InGenius Overview
Upland InGenius enhances agent productivity by seamlessly integrating phone systems with CRM. Computer telephony integration (CTI) is made easy with this software.
Use Cases
Customers recommend Customer Feedback Management, Helpdesk Management, Sales Call Management, as the business use cases that they have been most satisfied with while using Upland InGenius.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Upland InGenius.
Upland InGenius Use-Cases and Business Priorities: Customer Satisfaction Data
Upland InGenius works with different mediums / channels such as Promotions. and Phone Calls.
Upland InGenius's features include Recording, and Dashboard. and Upland InGenius support capabilities include 24/7 Support, Phone Support, Email Support, etc. also Upland InGenius analytics capabilities include Custom Reports, and Analytics.
Reviews
"The ability to configure their product via the systems administration interface as well as the ability to customize CTI-driven workflows into ServiceNow is top notch. I highly recommend this product to others." - Dan Blacker
Peer review evidence (same sources as the product rating summary)
"...Thanks to these improvements, in the past 2 years, UWM has seen an increase of 23% in their NPS score. ..." Case Study United Wholesales Mortgage
"...We have about 60 call center agents that use it regularly, and we have plans to expand that number within the next 12 months...." Peer review by Michael Harrison, Director, Availity
"...Inbound and outbound call records logged directly to your CRM...." Computer Telephony Integration (CTI) Software
Upland InGenius, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Upland InGenius
Top Industries
- Food & Beverages
- Computer Software
- Financial Services
Popular in
- Enterprise
- Mid Market
- Large Enterprise
Upland InGenius is popular in Food & Beverages, Computer Software, and Financial Services and is widely used by Enterprise, Mid Market, and Large Enterprise.
Upland InGenius Customer wins, Customer success stories, Case studies
What benefits does Upland InGenius offer for Customer Feedback Management?
Why is Upland InGenius the best choice for Helpdesk Management?
How does Upland InGenius facilitate Sales Call Management?
What makes Upland InGenius ideal for Engagement Management?
How can Upland InGenius enhance your Advocacy Management process?
14 buyers and buying teams have used Cuspera to assess how well Upland InGenius solved their Contact Center Software needs. Cuspera uses 395 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
The ability to configure their product via the systems administration interface as well as the ability to customize CTI-driven workflows into ServiceNow is top notch. I highly recommend this product to others. Testimonial By Dan Blacker |
|
Upland InGenius was not only easy to implement with Microsoft Dynamics, but it was easy to use by our telemedicine physicians. Our reporting to management and the customer is much better, and we reduced our call time because the tool was so intuitive. Testimonial By Diego Zuccolin |
|
InGenius simplifies a difficult job. It provides the user with the information they need, as well as the solution to interact with our customer that much faster. Testimonial By Tiffany Thompson |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Dan Blacker Principal Booz Allen Hamilton |
The ability to configure their product via the systems administration interface as well as the ability to customize CTI-driven workflows into ServiceNow is top notch. I highly recommend this product to others. Testimonial By Dan Blacker |
|
Diego Zuccolin Head of International Program Management Medgate |
Upland InGenius was not only easy to implement with Microsoft Dynamics, but it was easy to use by our telemedicine physicians. Our reporting to management and the customer is much better, and we reduced our call time because the tool was so intuitive. Testimonial By Diego Zuccolin |
|
Tiffany Thompson Program Director Southern Glazer’s Wine & Spirits |
InGenius simplifies a difficult job. It provides the user with the information they need, as well as the solution to interact with our customer that much faster. Testimonial By Tiffany Thompson |
Peers used Upland InGenius for customer feedback management and helpdesk management
Upland InGenius Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (36) |
| Analytics | Read Reviews (11) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (36) |
| Analytics | Read Reviews (11) |
Software Failure Risk Guidance
?for Upland InGenius
Overall Risk Meter
Top Failure Risks for Upland InGenius
Upland Software, Inc. News
Upland Software Earns 43 Badges in G2's Summer 2026 Market Reports
Upland Software received 43 badges in G2's Summer 2026 Market Reports, highlighting its strong performance and recognition across various categories.
Upland Software Reports First Quarter 2026 Financial Results
Upland Software announced its financial results for the first quarter of 2026.
Upland Software Q1 revenue falls 24%, guides 2026
Upland Software reported a 24% decline in Q1 2026 revenue to $48.7 million, primarily due to 2025 divestitures. Despite the drop, the company exceeded guidance midpoints for revenue and Adjusted EBITDA, and introduced new AI-powered products like the Upland BA Insight Platform and AI Conversational Search for Upland Panviva Sidekick. Upland also expanded its customer base, adding 107 new customers and enhancing relationships with 189 existing ones.
Upland Software to Release First Quarter 2026 Financial Results on May ...
NR Reason: The article is about the schedule for Upland Software's financial results announcement, which fits the "Financial" category, but the specific details of the financial results are not provided.
Upland Software, Inc. Profile
HQ Location
Frost Bank Tower 401 Congress Avenue, Suite 1850 Austin, TX 78701-3788
Employees
251-500
Social
Financials
PRIVATE
