Upland InGenius Overview
This is a summary of the comprehensive capabilities and benefits of Upland InGenius based on over 395 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Upland InGenius, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Upland InGenius is right for your needs? Our Cuspera AI engine can evaluate how Upland InGenius fits your specific business needs, industry, and context. Get your personalized assessment report today.
Upland InGenius supports business activities such as:
- Customer Feedback Management
- Helpdesk Management
- Sales Call Management
- Engagement Management
- Advocacy Management
Upland InGenius can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Improve ROI, and Scale Best Practices. It can help manage these activities if you use Promotions and Phone Calls for these needs. As a solution, Upland InGenius's capabilities include Recording, and Dashboard.
Upland InGenius was founded in 2010. Food & Beverages Vertical is its biggest customer base.
Reviews
"InGenius simplifies a difficult job. It provides the user with the information they need, as well as the solution to interact with our customer that much faster. " - Tiffany Thompson
Cuspera Reviews
14 buyers and buying teams have used Cuspera to assess how well Upland InGenius solved their Contact Center Software needs. Cuspera uses 395 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Upland InGenius.
Use Cases
Peers recommend Customer Feedback Management , Helpdesk Management , Sales Call Management , as the business use cases that they have been most satisfied while using Upland InGenius.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Customer Feedback Management with Promotions and Phone Calls |
4.81/5 ★ |
"...Equip your service, sales, and ITSM teams with the tools they need to drive customer satisfaction today! ..." Case Study Medgate |
| measuring customer satisfaction |
4.72/5 ★ |
"...Increase customer satisfaction and improve your Net Promoter Score by as much as 50%...." Computer Telephony Integration (CTI) Software |
| measuring net promoter score |
4.51/5 ★ |
"...Increase customer satisfaction and improve your Net Promoter Score by as much as 50%...." Computer Telephony Integration (CTI) Software |
| Helpdesk Management with Phone Calls |
4.90/5 ★ |
"...CTI Process control, management across Call service and dashboard for KPI Call Center service inside with CSM features...." Peer review by Felipe A, Senior Technical Trainer |
| Sales Call Management with Phone Calls |
4.77/5 ★ |
"...Inbound and outbound call records logged directly to your CRM...." Computer Telephony Integration (CTI) Software |
| call recording |
4.55/5 ★ |
"...Recording call notes has given Southern Glazer s the ability to investigate potential call fraud and help verify actions...." Case Study Southern Glazer’s Wine & Spirits |
| PEER EXPERIENCES | |
|---|---|
| Customer Feedback Management with Promotions and Phone Calls |
4.81/5 ★ |
"...Equip your service, sales, and ITSM teams with the tools they need to drive customer satisfaction today! ..." Case Study Medgate |
|
| measuring customer satisfaction |
4.81/5 ★ |
| measuring net promoter score |
4.81/5 ★ |
| Helpdesk Management with Phone Calls |
4.90/5 ★ |
"...CTI Process control, management across Call service and dashboard for KPI Call Center service inside with CSM features...." Peer review by Felipe A, Senior Technical Trainer |
|
| Sales Call Management with Phone Calls |
4.77/5 ★ |
"...Inbound and outbound call records logged directly to your CRM...." Computer Telephony Integration (CTI) Software |
|
| call recording |
4.77/5 ★ |
11+ more Business Use Cases
Our AI advisor, Wyz, harnessed 395 insights from peers and experts to help you assess how these Upland InGenius use cases fit your Contact Center Software needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
InGenius simplifies a difficult job. It provides the user with the information they need, as well as the solution to interact with our customer that much faster. Testimonial By Tiffany Thompson |
|
The ability to configure their product via the systems administration interface as well as the ability to customize CTI-driven workflows into ServiceNow is top notch. I highly recommend this product to others. Testimonial By Dan Blacker |
|
Moving to Upland InGenius has allowed us to hit our 3-hour SLA 100% of the time. Previously it would take almost a full day! Testimonial By Justin Glass |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Tiffany Thompson Program Director Southern Glazer’s Wine & Spirits |
InGenius simplifies a difficult job. It provides the user with the information they need, as well as the solution to interact with our customer that much faster. Testimonial By Tiffany Thompson |
|
Dan Blacker Principal Booz Allen Hamilton |
The ability to configure their product via the systems administration interface as well as the ability to customize CTI-driven workflows into ServiceNow is top notch. I highly recommend this product to others. Testimonial By Dan Blacker |
|
Justin Glass Chief Digital Officer United Wholesale Mortgage |
Moving to Upland InGenius has allowed us to hit our 3-hour SLA 100% of the time. Previously it would take almost a full day! Testimonial By Justin Glass |
Popular Business Setting
for Upland InGenius
Top Industries
- Food & Beverages
- Computer Software
- Financial Services
Popular in
- Enterprise
- Mid Market
- Large Enterprise
Peers used Upland InGenius to Enhance customer relationships and Acquire customers
Peer and Expert Opinion on Features
for Upland InGenius
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (18) |
| Dashboard | Read Reviews (6) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (18) |
| Dashboard | Read Reviews (6) |
IT and Other Capabilities
for Upland InGenius
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (25) |
| Data Import | Read Reviews (48) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (25) |
| Data Import | Read Reviews (48) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (63) |
| Phone Support | Read Reviews (12) |
| Email Support | Read Reviews (1) |
| Chat Support | Read Reviews (1) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (63) |
| Phone Support | Read Reviews (12) |
| Email Support | Read Reviews (1) |
| Chat Support | Read Reviews (1) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (36) |
| Analytics | Read Reviews (11) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (36) |
| Analytics | Read Reviews (11) |
Software Failure Risk Guidance
?for Upland InGenius
Overall Risk Meter
Top Failure Risks for Upland InGenius
Vendor Profile Details
HQ Location
Frost Bank Tower 401 Congress Avenue, Suite 1850 Austin, TX 78701-3788
Employees
251-500
Social
Financials
PRIVATE
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