Tenfold: Tenfold provides customer care and sales agents with real-time contextual insights. Best-in-class customer experiences are enabled through these insights.
i2x.ai: i2xai helps employees optimize phone conversations and continuously improve customer satisfaction. Training is provided in real-time by i2x.
Introducing Tenfold and i2x.ai
Tenfold, Twilio Programmable Voice, Oracle CX Service, etc., belong to a category of solutions that help Customer Experience Management, whereas i2x.ai belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Tenfold covers Engagement Management with Phone Calls, Communication Management with Phone Calls, Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, etc.
i2x.ai focuses on Sales Call Management with Phone Calls, Coaching, Engagement Management, Customer Feedback Management with Phone Calls, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Tenfold and i2x.ai: Best activities based on customer satisfaction
Tenfold in Action: Unique Activities
What Are the key features of Tenfold for Engagement Management?
"...We now have more information logged for all customers and improved follow up...." Peer review by Daniel P., National Sales Manager
What solutions does Tenfold provide for Helpdesk Management?
"...This also helps us with call stat contests we do as a sales division...." Peer review by Verified Reviewer, Apparel & Fashion, 501-1000 employees, Apparel & Fashion
What benefits does Tenfold offer for Workflow Management?
"...When it works, it's seamless with Salesforce and streamlines notes and workflow...." Peer review by Agency
What solutions does Tenfold provide for Contact List Management?
"...It is automatic and allows you to add contacts that call in...." Peer review by Jay Jones
i2x.ai in Action: Unique Activities
What solutions does i2x.ai provide for Coaching?
"...Berlin, 25.07.2018 - i2x, the leader in automated real-time communication analysis and coaching, today announced that it has has won a place on the German Accelerator Tech Program...." Press kit
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Increase sales & revenue
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Acquire customers
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Improve ROI
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Enhance customer relationships
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Improve efficiency
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Improve consistency
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Improve visibility
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Scale best practices
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Establish thought leadership
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Improve stakeholder relations
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Grow market share
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Improve digital and social presence
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Enter new markets internationally or locally
- See 10 more
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Improve internal communications
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Scale best practices
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Improve efficiency
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Increase sales & revenue
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Enhance customer relationships
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Launch new products
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Acquire customers
- See 4 more
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
| Tenfold | i2x.ai | |
|---|---|---|
| Peer score | 4.6 | 4.0 |
| Peer insights | 3296 | 191 |
| Top industries |
Internet 22.0%
Financial Services 18.0%
Education 12.0%
|
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| SMB and Mid-Market | 57.0% | 0.0% |
| Enterprise | 43.0% | 0.0% |
| Pricing | Tenfold |
News
Latest i2x.ai news
I2X Technologies Appoints Frank Toney as President
I2X Technologies has appointed Frank Toney as President. Toney will lead the company's strategic direction, operational execution, and customer growth efforts. He brings extensive industry experience and has been with I2X since 2010, holding various leadership roles. His appointment is part of I2X's growth strategy within the OSC Global family.