i2x.ai Overview

i2x tackles the challenge of enhancing phone conversations by providing real-time speech coaching and training. It focuses on boosting customer satisfaction during calls. The platform leverages AI to revolutionize how employees interact over the phone, aiming to improve communication skills and overall customer experience. By addressing the need for effective telephone communication, i2x supports businesses in achieving higher satisfaction levels among their clients.

Use Cases

Customers recommend Call Recording, Coaching, Engagement Management, as the business use cases that they have been most satisfied with while using i2x.ai.

Other use cases:

  • Measuring Customer Satisfaction
  • Onboarding
  • Helpdesk Management
  • Call Transcription
  • Meeting Management
  • Cross Selling
  • Lead Qualification: Technographic
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Business Priorities

Improve Internal Communications and Scale Best Practices are the most popular business priorities that customers and associates have achieved using i2x.ai.

Other priorities:

  • Improve Efficiency
  • Increase Sales & Revenue
  • Enhance Customer Relationships
  • Launch New Products
  • Acquire Customers
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i2x.ai Use-Cases and Business Priorities: Customer Satisfaction Data

i2x.ai works with different mediums / channels such as Phone Calls.

i2x.ai's features include Recording, Personalization, and Dashboard. and i2x.ai support capabilities include 24/7 Support, AI Powered, Phone Support, etc. also i2x.ai analytics capabilities include Analytics, and Custom Reports.

i2xai helps employees optimize phone conversations and continuously improve customer satisfaction. Training is provided in real-time by i2x.

Comprehensive Insights on i2x.ai Use Cases

What solutions does i2x.ai provide for Call Recording?

What benefits does i2x.ai offer for Coaching?

How can i2x.ai enhance your Engagement Management process?

What benefits does i2x.ai offer for Measuring Customer Satisfaction?

How efficiently Does i2x.ai manage your Onboarding?

8+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well i2x.ai solved their business needs. Cuspera uses 191 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

Case Studies

Financial Services

CASE STUDY financial services industry

A company in the financial services industry wanted to increase customer satisfaction by up to 30%. Many customers preferred to contact them by telephone, but it was hard to keep call quality high as... more people worked from home and coaching became harder. They used the i2x Assistant for real-time coaching and feedback during calls. The tool helped agents use better language and follow conversation guides. It also analyzed calls and shared best practices. This led to better and more consistent customer communication.

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Financial Services

CASE STUDY financial services industry

A company in the financial services industry in Germany wanted to increase employee satisfaction by up to 15%. The shift to remote work made it hard for customer service agents to get support and fee...dback. They used the i2x Assistant for real-time coaching and feedback during calls. The tool gave tips and advice to agents while they talked to customers. It also recorded and transcribed calls for later review. This helped agents feel more confident and improved the quality of customer interactions.

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Insurance

CASE STUDY insurance company

An insurance company in Germany faced problems finding and keeping junior staff. They wanted to save costs in recruiting and coaching by up to 20%. They used the i2x Assistant for real-time coaching ...and feedback. The solution helped shorten agent training and speed up onboarding. Employee satisfaction increased and turnover rates went down. Training time for new employees was reduced by up to 50%, and cost savings in recruiting and coaching reached up to 20%.

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Financial Services

CASE STUDY financial services provider

A financial services provider in Germany faced a challenge as bank branches closed, making phone calls the main way to help customers. Customers needed personal and clear answers about sensitive fina...ncial topics. The company used the i2x Assistant for real-time coaching and feedback during calls. The solution also included post-call analysis to improve training. As a result, the first call resolution rate increased to over 90% and training measures increased.

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Insurance

CASE STUDY insurance industry

A company in the insurance industry wanted to improve the quality of customer service on the phone. They faced challenges because phone interactions were hard to monitor and control. They used the i2...x Assistant for real-time coaching and feedback. The solution helped record, transcribe, and analyze all calls. As a result, the use of positively influencing keywords increased by 50%. Employees were able to communicate more clearly and reduce call duration.

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Insurance

CASE STUDY Environmental Damages

Environmental Damages wanted to shorten the training period for new employees. They faced high call volumes and needed to get customer service agents ready quickly and with high quality. i2x provided... an AI-based real-time coaching tool for every call. The tool guided agents and ensured important data was collected. As a result, the training period for new employees was reduced by up to 50%.

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lightning

Peers used i2x.ai for call recording and coaching

i2x.ai Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.81/5 ★

Read Reviews (9)
Analytics

3.98/5 ★

Read Reviews (10)
Custom Reports

3.76/5 ★

Read Reviews (5)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.81/5 ★

Read Reviews (9)
Analytics

3.98/5 ★

Read Reviews (10)
Custom Reports

3.76/5 ★

Read Reviews (5)

Software Failure Risk Guidance

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for i2x.ai

Top Failure Risks for i2x.ai

i2x GmbH Profile

Company Name

i2x GmbH

Company Website

https://i2x.ai/

HQ Location

Voltastr. 5 , Building 10, 5 Floor, Berlin, Berlin 13355, DE

Employees

NA

Social

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Financials

NA