Comparison Summary
Introducing Tenfold and Dialshree
Tenfold, Genesys Cloud EX, Twilio Flex, etc., belong to a category of solutions that help Customer Experience Management, whereas Dialshree, Channels, Dialpad Ai Voice, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Tenfold covers Engagement Management with Phone Calls, Communication Management with Phone Calls, Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, etc.
Dialshree focuses on Helpdesk Management with Phone Calls, Sales Call Management with Phone Calls, Communication Management with Phone Calls, Touchpoint Management with Omnichannel, etc.
"Tenfold has been a great partner. They are willing to collaborate and go above and beyond to help us, the customer, be successful. " - Jake Morey
"As an outsource provider of Contact Center and BPO services for over 25 years spanning hundreds of clients both large and small; I can confidently say there is no better cloud-based system on the market today than what Dial Shree. A robust and easy ...to use feature set from flexible API, CRM integration, reporting, monitoring, Omni Channel Phone, SMS and Email, sophisticated IVR/ACD and the list goes on and on leaving no stone unturned. A masterful innovation simplifying what can normally be a complex solution into one of the most cost-effective scalable systems. Their support staff is always a chat, skype or phone call away to help navigate when needed. My team and I look forward to many years of growth with Dial Shree! " - Sean Gruwell
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About
Tenfold - The Customer Experience Cloud‚
Best Sales Engagement Platform to run inbound, outbound and blended call center campaigns
Age
2015
Financials
SERIES C
NA
Business Need
Total Processes
(we found evidences for)
62
47
Total Goals
(we found evidences for)
13
8
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Increase sales & revenue
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Acquire customers
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Improve ROI
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Enhance customer relationships
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Improve efficiency
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Improve consistency
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Improve visibility
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Scale best practices
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Establish thought leadership
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Improve stakeholder relations
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Grow market share
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Improve digital and social presence
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Enter new markets internationally or locally
- See 10 more
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Acquire customers
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Enhance customer relationships
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Increase sales & revenue
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Improve internal communications
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Improve efficiency
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Grow market share
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Improve ROI
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Enter new markets internationally or locally
- See 5 more
Top Channels
Channels Used
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phone calls
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e-mail
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mobile
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offline
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text SMS
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point of sale
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omnichannel
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chat
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mobile app
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Skype
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website
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channel partners
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trade shows
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events
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on premises
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user generated content
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blogs
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Whatsapp
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social media
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Facebook
- See 17 more
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phone calls
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e-mail
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mobile
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offline
-
text SMS
-
point of sale
-
omnichannel
-
chat
-
mobile app
-
Skype
-
website
-
channel partners
-
trade shows
-
events
-
on premises
-
user generated content
-
blogs
-
Whatsapp
-
social media
-
Facebook
- See 17 more
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
Popular in Industry
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Internet (22.0%)
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Financial Services (18.0%)
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Education (12.0%)
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Financial Services (17.0%)
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Insurance (16.0%)
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Information Technology And Services (15.0%)
Popular in Segments
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SMB and MidMarket (57.0%)
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Enterprise (43.0%)
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SMB and MidMarket (38.0%)
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Enterprise (62.0%)