Tenfold: Tenfold provides customer care and sales agents with real-time contextual insights. Best-in-class customer experiences are enabled through these insights.
Contivio: Contivio's toolbar streamlines contact center management with phone controls and advanced routing. It integrates seamlessly with leading CRM products for enhanced efficiency.
Introducing Tenfold and Contivio
Tenfold, Twilio Programmable Voice, Oracle CX Service, etc., belong to a category of solutions that help Customer Experience Management, whereas Contivio belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Tenfold covers Engagement Management with Phone Calls, Communication Management with Phone Calls, Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, etc.
Contivio focuses on Sales Call Management with Phone Calls, Communication Management with Phone Calls, Engagement Management with Offline, Revenue Cycle Management with Text SMS, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Tenfold and Contivio: Best activities based on customer satisfaction
Tenfold in Action: Unique Activities
What makes Tenfold ideal for Engagement Management?
"...Tenfold, in tandem with the above point, enabled the sales team to see any issues with the client but also what their cadence for calling historically had been...." Peer review by Verified User, Manager in Sales, Information Technology and Services
How does Tenfold address your Helpdesk Management Challenges?
"...I don't always keep on top of tracking and storing my calls - this helps a lot...." Peer review by Drew L
How can Tenfold enhance your Workflow Management process?
"...Overall it creates a more effective workflow for the team...." Peer review by Carlos Roman, Director, eCommerce/B2B Development, PushToCart.com
How can Tenfold enhance your Contact List Management process?
"...I can easily create a list of contacts in Salesforce, and Tenfold's click to dial function makes it easy to immediate call contacts without dialing the number manually...." Peer review by JP Geygan, Vice President, Global Value Investment Corp.
Contivio in Action: Unique Activities
Why is Contivio the best choice for Communication Management?
"...Call Recording & Monitoring...." Easy-to-Use Contact Center Toolbar for Sales & Support
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Increase sales & revenue
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Acquire customers
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Improve ROI
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Enhance customer relationships
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Improve efficiency
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Improve consistency
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Improve visibility
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Scale best practices
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Establish thought leadership
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Improve stakeholder relations
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Grow market share
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Improve digital and social presence
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Enter new markets internationally or locally
- See 10 more
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Increase sales & revenue
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
Tenfold peer evidence is 57% SMB and Mid-Market. Contivio peer evidence is 55% Enterprise.
| Tenfold | Contivio | |
|---|---|---|
| Peer score | 4.6 | 3.6 |
| Peer insights | 3296 | 192 |
| Top industries |
Internet 22.0%
Financial Services 18.0%
Education 12.0%
|
Computer Software 55.0%
Wholesale 19.0%
Information Technology And Services 16.0%
|
| SMB and Mid-Market | 57.0% | 45.0% |
| Enterprise | 43.0% | 55.0% |
| Pricing | Tenfold |