Tenfold: Tenfold provides customer care and sales agents with real-time contextual insights. Best-in-class customer experiences are enabled through these insights.
Balto: Balto guides call center agents with real-time insights and scores calls. Conversations are analyzed and successful strategies are scaled.
Introducing Tenfold and Balto
Tenfold, Twilio Programmable Voice, Oracle CX Service, etc., belong to a category of solutions that help Customer Experience Management, whereas Balto belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Tenfold covers Engagement Management with Phone Calls, Communication Management with Phone Calls, Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, etc.
Balto focuses on Sales Coaching with Phone Calls, Sales Call Management with Phone Calls, Contact Center Performance Management with Phone Calls, Training & Onboarding with Phone Calls, etc.
"We made a large implementation of Tenfold with Salesforce and the results have been great. We have access to a variety of call data that was previously not possible, and the ability to interact with calls outside of Salesforce is a huge win for our ...multitasking team. " - Joel Stevenson
"Balto works like a coach on your shoulder. It is an extremely helpful and wonderful tool to use. Overall, the more I'm getting into it, the more excited I am about using it as a manager. " - Rich Ackerman
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Tenfold and Balto: Best activities based on customer satisfaction
Tenfold in Action: Unique Activities
What makes Tenfold ideal for Engagement Management?
"...In scenarios with dynamic outbound workloads of 40-250+ calls per days and a variety of sales stages and follow-up schedules, tenfold seems quite well suited...." Peer review by Joe Peers, Divisional Manager, Exact Data ConsumerBase
What Are the key features of Tenfold for Workflow Management?
"...Overall it creates a more effective workflow for the team...." Peer review by Carlos Roman, Director, eCommerce/B2B Development, PushToCart.com
How efficiently Does Tenfold manage your Contact List Management?
"...I can easily create a list of contacts in Salesforce, and Tenfold's click to dial function makes it easy to immediate call contacts without dialing the number manually...." Peer review by JP Geygan, Vice President, Global Value Investment Corp.
Balto in Action: Unique Activities
What makes Balto ideal for Sales Coaching?
"...Balto works like a coach on your shoulder...." Testimonial by Rich Ackerman, Operations Analyst, MRS
Why is Balto the best choice for Sales Call Management?
"...Post call analysis is good for certain things, but to be able to ensure that all points are being reached as well as ensuring policy and law are being adhered to is tremendous, especially while the patient / customer is still on the phone...." Peer review by Amanda D, Customer Service Representative
What Are the key features of Balto for Contact Center Performance Management?
"...About Balto Balto is a cloud-based call center solution for businesses of all sizes...." Peer review
How efficiently Does Balto manage your Training & Onboarding?
"...For More Effective Onboarding & Collections Calls. ..." Resource Hub
What makes Balto ideal for Customer Feedback Management?
"...Now, a manager s feedback doesn t come after a call has been lost, but before a call finishes, allowing the rep to fix his or her mistakes before they happen. ...." Peer review
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Increase sales & revenue
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Acquire customers
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Improve ROI
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Enhance customer relationships
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Improve efficiency
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Improve consistency
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Improve visibility
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Scale best practices
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Establish thought leadership
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Improve stakeholder relations
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Grow market share
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Improve digital and social presence
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Enter new markets internationally or locally
- See 10 more
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Increase sales & revenue
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Enhance customer relationships
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Acquire customers
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Scale best practices
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Shorten ramp up time
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Improve internal communications
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Grow market share
- See 4 more
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
| Tenfold | Balto | |
|---|---|---|
| Peer score | 4.6 | 4.4 |
| Peer insights | 3296 | 432 |
| Top industries |
Internet 22.0%
Financial Services 18.0%
Education 12.0%
|
Oil & Energy 39.0%
Financial Services 34.0%
Manufacturing 14.0%
|
| SMB and Mid-Market | 57.0% | 93.0% |
| Enterprise | 43.0% | 7.0% |
| Pricing | Tenfold |
News
Latest Balto news
Balto Launches Kodi: Contact Center Leaders have a New Way to Ask Anything, Find the Answer, and Put It to Work
Balto has launched Kodi, an AI tool designed for contact center leaders to transform data into actionable decisions. Kodi investigates issues, recommends changes, and executes approved actions using Balto's capabilities. It enhances performance, revenue, and compliance by integrating insights directly into contact center operations.