Comparison Summary
This comparison report of SmartSurvey vs. UsefulFeedback is based on a specific set of business needs and context. The comparison uses 4977 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing SmartSurvey and UsefulFeedback
SmartSurvey, UsefulFeedback, Alchemer Enterprise Feedback Management Platform, Sogolytics, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
SmartSurvey covers Collecting Feedback, Engaging Conversational Surveys, Social Media Management with Social Media, Communication Management with Social Media, etc.
UsefulFeedback focuses on Customer Experience Management, Automated Workflows, Engaging Conversational Surveys with Chat, Collaboration, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Feedback Management Tool to create online surveys and forms
Complaint Management Software and Systems - UsefulFeedback
Financials
PRIVATE
M&A
Business Need
Total Processes
(we found evidences for)
62
30
Total Goals
(we found evidences for)
14
7
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Build brand awareness
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Acquire customers
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Improve efficiency
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Scale best practices
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Increase sales & revenue
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Improve internal communications
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Grow market share
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Improve brand engagement
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Improve stakeholder relations
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Improve ROI
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Improve digital and social presence
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Enter new markets internationally or locally
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Launch new products
- See 11 more
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Establish thought leadership
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Scale best practices
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Enhance customer relationships
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Manage risk
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Acquire customers
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Improve brand engagement
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Improve internal communications
- See 4 more
Top Channels
Channels Used
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phone calls
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chat
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e-mail
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social media
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offline
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LinkedIn
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promotions
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website
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events
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trade shows
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causes and charity
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Twitter
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user generated content
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blogs
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Facebook
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Instagram
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mobile
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mobile app
- See 15 more
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phone calls
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chat
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e-mail
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social media
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offline
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LinkedIn
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promotions
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website
-
events
-
trade shows
-
causes and charity
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Twitter
-
user generated content
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blogs
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Facebook
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Instagram
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mobile
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mobile app
- See 15 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
