Skilljar vs. Udemy: Comparing Best Learning Management System Solutions 2026

Overview: Skilljar and Udemy as Learning Management System Category solutions.

Skilljar and Udemy are both key players in the Learning Management System category. Skilljar excels in offering comprehensive training and onboarding solutions, targeting enterprises with a strong focus on enhancing customer relationships. Udemy provides more diverse knowledge management features, leaning heavily towards aiding small to large enterprises in improving their digital presence and market share. Both cater to a wide range of users but have unique vendor support offerings and industry focuses.

Skilljar: Skilljar powers high-impact customer education programs with its external LMS. Customers, partners, and team members can be trained effectively using this software.

Udemy: Udemy offers a wide range of online courses. Users can learn various skills at their own pace through video lectures and interactive content.

Skilljar Udemy
Key Capabilities Supported Skilljar enhances training and onboarding along with managing engagement and customer feedback. → Udemy supports knowledge management, coaching, and collaborative learning. →
Business Goals Skilljar helps businesses acquire customers and enhance relationships, with a focus on increasing sales. → Udemy aids in improving digital presence, helping customers grow their market share. →
Core Features Skilljar offers standout features like custom reports and integration options. → Udemy features include custom reports, ease of migration, and security and privacy options. →
Vendor Support Skilljar provides comprehensive 24/7 support with options for chat and phone assistance. → Udemy offers 24/7 support, largely via chat, to help meet customer needs. →
Segments and Industries Skilljar is favored by mid-market and enterprise users in software and insurance. → Udemy caters to small to large enterprises, favored in IT, education, and internet sectors. →
Operational Alignment Skilljar seamlessly integrates into the workflows of enterprises aiming for operational scale. → Udemy fits various business sizes, supporting environments focused on knowledge sharing and digital growth. →
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Applying your context and needs changes the comparison

Skilljar and Udemy: Best activities based on customer satisfaction

Skilljar in Action: Unique Activities

How does Skilljar address your Training & Onboarding Challenges?
Skilljar facilitates customer onboarding and product training. It provides an enterprise-grade platform to engage customers at scale. Skilljar enables automation of onboarding and customer education, reducing support costs and increasing customer satisfaction.
"...It supports all the onboarding and enablement material for internal and external consumption...." Peer review by Catalina Herrera, Director Customer Education, ThoughTtrace
What Are the key features of Skilljar for Engagement Management?
Skilljar provides tools for creating and delivering multimedia training courses. nThe platform offers an intuitive learning environment and integrates with CRM data. nIt empowers businesses to onboard, engage, and retain customers through personalized training programs.
"...It is more that using a software, it is engaging with an amazing team as well...." Peer review by Danielle E, Project Manager, Customer Experience
How does Skilljar address your Customer Feedback Management Challenges?
Skilljar enhances customer satisfaction by improving product adoption and reducing support costs. Skilljar facilitates the collection of customer feedback through surveys and quizzes, enabling course improvement and refinement. Skilljar measures the success of its learning programs through metrics such as Net Promoter Score (NPS) and customer engagement.
"...With Skilljar, we are able to scale our onboarding efforts and increase our customer satisfaction, while reducing their time to ramp...." Peer review by Adam A, Head of Customer Education & Training, Computer Software
What Are the key features of Skilljar for Lifetime Value Management?
Skilljar helps companies manage customer lifetime value by providing training programs that drive product usage and engagement. This improves customer satisfaction, increases loyalty, and encourages product advocacy. Skilljar's solution enables customer success teams to provide efficient and consistent customer education, leading to deeper product discussions and ultimately, long-term customer value.
"...This leads to increased product engagement, and as customers see value in your product, it also creates the potential for customer advocacy...." What is Customer Education? [Software, Programs & Examples]
What Are the key features of Skilljar for Content Management?
Skilljar simplifies content management for online courses. Users can upload content, personalize branding, and publish courses on the web without requiring technical expertise. Skilljar facilitates content distribution across multiple domains. However, the platform has limitations in quiz question types and lacks native learner content upload capabilities.
"...Just upload content, personalize the branding, and post online courses on the web...." Peer review from Featured Customers

Udemy in Action: Unique Activities

How can Udemy enhance your Knowledge Management process?
Udemy provides access to a variety of courses. It helps people learn new skills and improve existing ones. It also facilitates knowledge sharing among individuals and teams.
"...As a researcher, I need to constantly expand the horizon of my knowledge base and improve my proficiency in my field...." Peer review by Kenan Q, Postdoctoral Associate
What benefits does Udemy offer for Coaching?
Udemy offers online courses that provide training and skill development for a variety of professions. nThese courses are a cost-effective way to learn new skills and expand knowledge. nUdemy also supports coaches by providing a platform to share their expertise and build credibility.
"...I use it for my business and refer coaching clients to be an accountant to upgrade their Excel or my hairdresser...." Peer review by Mary Ann M, Small Business Owner, Human Resources
How can Udemy optimize your Collaboration Workflow?
Udemy offers interactive learning through video conferencing and chat tools. These features allow students to communicate directly with instructors, ask questions, and clarify course material. The platform has limitations in that some courses lack engaging video conferencing, which could hinder student learning.
"...World s largest online learning marketplace, Company culture, collaboration is focus at Udemy...." Peer review by ArJuN A., Information Technology and Services

IT and Other Capabilities

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  • Medium
  • High

Business Setting

Skilljar peer evidence is 68% Enterprise. Udemy peer evidence is 52% SMB and Mid-Market.

Skilljar Udemy
Peer score 4.7 4.5
Peer insights 2597 798
Top industries
Computer Software 62.0%
Insurance 10.0%
Retail 7.0%
Information Technology And Services 28.0%
Education 15.0%
Internet 11.0%
SMB and Mid-Market 32.0% 52.0%
Enterprise 68.0% 48.0%
Pricing Skilljar

News

Latest Skilljar news

Gainsight strengthens AI-Native customer retention team with three ...

Gainsight has appointed three new executives to bolster its AI-native customer retention team. Grant Clarke will lead the Atlas business unit, Jack Leidecker will oversee security as Chief Security Officer, and Vijay Jegan will drive internal AI transformation. These appointments highlight Gainsight's focus on AI-driven operations and security, aiming to enhance customer trust and retention outcomes.

09/07/2026 - source

Latest Udemy news

Coursera Inc. and Udemy Inc. Preview Project Helix, AI-Native Platform Connecting Skills ...

Coursera and Udemy previewed Project Helix, an AI-native skills platform, at Coursera's FWD event. The platform, combining Coursera and Udemy's strengths, aims to close talent gaps and enhance workforce capability. It integrates skills intelligence and AI guidance, targeting enterprise customers by mid-2027.

08/09/2026 - source