Comparison Summary
This comparison report of Salesforce Essentials vs. SpiceCSM Engagement Suite is based on a specific set of business needs and context. The comparison uses 3432 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Salesforce Essentials and SpiceCSM Engagement Suite
Salesforce Essentials, SpiceCSM Engagement Suite, Siebel CRM, Vtiger all-in-one CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Salesforce Essentials covers Engagement Management, Helpdesk Management with Social Media, Sales Document Management with Social Media, Knowledge Management with Social Media, etc.
SpiceCSM Engagement Suite focuses on Engagement Management with Phone Calls, Workflow Management, Helpdesk Management with Phone Calls, Customer Case Management, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Salesforce Essentials
Focus area
Salesforce Essentials is better than SpiceCSM Engagement Suite for
Software Failure Risk
SpiceCSM Engagement Suite
Focus area
SpiceCSM Engagement Suite is better than Salesforce Essentials for
Software Failure Risk
About
Build stronger customer relationships, with the CRM built for small business
SpiceCSM Engagement Suite | A Unified User Interface (UUI) to Orchestrate Your Customer's Journey
Age
1999
Financials
IPO
SEED
Business Need
Total Processes
(we found evidences for)
82
30
Total Goals
(we found evidences for)
16
5
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Improve stakeholder relations
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Improve ROI
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Increase customer life time value
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Improve efficiency
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Improve brand engagement
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Build brand awareness
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Grow market share
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Increase average basket value
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Improve digital and social presence
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Improve internal communications
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Scale best practices
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Launch new products
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Establish thought leadership
- See 13 more
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Launch new products
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Enhance customer relationships
-
Improve consistency
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Improve visibility
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Acquire customers
- See 2 more
Top Channels
Channels Used
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phone calls
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e-mail
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review sites
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Amazon
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promotions
- See 2 more
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phone calls
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e-mail
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review sites
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Amazon
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promotions
- See 2 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
