Comparison Summary
Introducing OTRS and Eptica
OTRS, Eptica, Azuredesk, Jitbit Helpdesk, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
OTRS covers Helpdesk Management, Knowledge Management, Workflow Management, Communication Management with E-Mail, etc.
Eptica focuses on Engagement Management with E-Mail, Knowledge Management with E-Mail, Customer Feedback Management, Contact List Management, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Ticket System and Helpdesk Software | OTRS
Eptica | Digital CX solutions powered by AI
Financials
IPO
M&A
Business Need
Total Processes
(we found evidences for)
39
41
Total Goals
(we found evidences for)
7
14
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Scale best practices
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Acquire customers
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Improve internal communications
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Improve efficiency
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Manage risk
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Enter new markets internationally or locally
- See 4 more
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Scale best practices
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Enhance customer relationships
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Acquire customers
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Improve ROI
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Grow market share
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Improve brand engagement
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Establish thought leadership
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Increase sales & revenue
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Build brand awareness
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Improve efficiency
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Improve visibility
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Improve digital and social presence
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Increase average basket value
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Improve consistency
- See 11 more
Top Channels
Channels Used
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e-mail
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chat
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text SMS
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social media
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offline
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video
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omnichannel
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trade shows
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on premises
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website
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user generated content
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blogs
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events
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phone calls
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promotions
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mobile
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Twitter
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Facebook
- See 15 more
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e-mail
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chat
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text SMS
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social media
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offline
-
video
-
omnichannel
-
trade shows
-
on premises
-
website
-
user generated content
-
blogs
-
events
-
phone calls
-
promotions
-
mobile
-
Twitter
-
Facebook
- See 15 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
