Overview: Glance Guided CX and Stormboard as Collaboration and Productivity Category solutions.
When comparing Glance Visual Engagement Platform and Stormboard, each offers unique capabilities and features tailored to different collaboration and productivity needs. Glance Visual Engagement Platform excels in enhancing customer relationships and engagement, with strong features in analytics and data privacy. Stormboard focuses on collaboration and workflow management, supporting efficiencies with tools for integration and compliance, appealing to larger enterprise clients.
Glance Guided CX: Glance provides powerful CX solutions including Cobrowsing, Screen Share, Mobile App Share, and Video. Human-to-human guidance is delivered in a digital environment.
Stormboard: Stormboard is a data-first collaborative platform transforming unstructured interactions into data-rich workspaces. It creates structured, actionable data from both in-person and remote collaboration.
Glance Guided CX and Stormboard: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Glance Visual Engagement Platform supports engagement and collaboration, providing tools for engagement management, helpdesk management, and customer feedback management. read more →
Stormboard supports collaboration and workflow management, enabling effective conference call management and facilitating SWOT and PEST analyses. read more →
Business Goals
Glance Visual Engagement Platform focuses on enhancing customer relationships and improving ROI, aiming to increase customer lifetime value and acquire new customers. read more →
Stormboard helps launch new products and improve digital presence, focusing on scaling best practices and increasing efficiency. read more →
Core Features
Core features of Glance Visual Engagement Platform include custom reports, robust analytics, and strong security and privacy measures. read more →
Stormboard offers custom reports, extensive integration capabilities, and essential training and onboarding features. read more →
Vendor Support
Glance Visual Engagement Platform provides 24/7 support alongside phone, email, and chat support options. read more →
Stormboard offers 24/7 support complemented by training and onboarding, with available chat support. read more →
Segments and Industries
Glance Visual Engagement Platform is versatile for various industries without specific segment emphasis. read more →
Stormboard caters to large enterprises, including sectors like education, IT services, and marketing. read more →
Operational Alignment
Glance Visual Engagement Platform aligns with operational workflows through mobile and phone interactions, supporting diverse engagement channels. read more →
Stormboard integrates well into enterprise operations via offline and on-premises channels, focusing on collaboration in an organizational context. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Most deployed common Use Cases for Glance Guided CX and Stormboard
How does Glance Guided CX and Stormboard facilitate Collaboration?
Glance Guided CX in Action: Unique Use Cases
How efficiently Does Glance Guided CX manage your Engagement Management?
How can Glance Guided CX enhance your Customer Feedback Management process?
How does Glance Guided CX address your Helpdesk Management Challenges?
How can Glance Guided CX enhance your Contact List Management process?
Stormboard in Action: Unique Use Cases
How can Stormboard enhance your Workflow Management process?
Why is Stormboard the best choice for Training & Onboarding?
Alternatives
News
Latest Glance Guided CX News
Glance Cobrowse for Microsoft Dynamics 365 Contact Center now available in Microsoft AppSource - Morningstar
Glance Cobrowse for Microsoft Dynamics 365 Contact Center is now available in Microsoft AppSource. This integration enables contact center agents to visually engage with customers in real time, enhancing digital customer experience within the Dynamics 365 platform. The solution streamlines support workflows and improves customer satisfaction by allowing seamless cobrowsing directly from the Microsoft environment.
