Comparison Summary
This comparison report of Gainsight Customer Communities (formerly Insided) vs. eXo platform is based on a specific set of business needs and context. The comparison uses 2644 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Gainsight Customer Communities (formerly Insided) and eXo platform
Gainsight Customer Communities (formerly Insided), Answerbase, Shelf.io, etc., belong to a category of solutions that help Knowledge Management, whereas eXo platform, MangoApps Platform, GreenOrbit, etc., belong to a category of solutions that help Team Collaboration. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Gainsight Customer Communities (formerly Insided) covers Engagement Management, Helpdesk Management with Phone Calls, Knowledge Management with User Generated Content, Training & Onboarding, etc.
eXo platform focuses on Collaboration with Social Media, Engagement Management with Mobile, Content Management with User Generated Content, Knowledge Management with User Generated Content, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Gainsight Customer Communities (formerly Insided)
Focus area
Gainsight Customer Communities (formerly Insided) is better than eXo platform for
eXo platform
Focus area
eXo platform is better than Gainsight Customer Communities (formerly Insided) for
About
A single community destination for all customer needs
eXo Platform | Team Collaboration Software for Medium and Large ...
Age
2011
2003
Financials
SERIES E
PRIVATE
Business Need
Total Processes
(we found evidences for)
46
30
Total Goals
(we found evidences for)
11
6
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Acquire customers
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Enhance customer relationships
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Scale best practices
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Improve digital and social presence
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Improve ROI
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Improve internal communications
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Launch new products
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Build brand awareness
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Manage risk
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Increase customer life time value
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Grow market share
- See 8 more
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Improve internal communications
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Improve digital and social presence
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Scale best practices
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Improve efficiency
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Grow market share
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Acquire customers
- See 3 more
Top Channels
Channels Used
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social media
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user generated content
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blogs
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chat
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mobile
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video
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offline
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website
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Skype
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phone calls
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mobile app
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e-mail
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on premises
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trade shows
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point of sale
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text SMS
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events
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promotions
-
Twitter
- See 16 more
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social media
-
user generated content
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blogs
-
chat
-
mobile
-
video
-
offline
-
website
-
Skype
-
phone calls
-
mobile app
-
e-mail
-
on premises
-
trade shows
-
point of sale
-
text SMS
-
events
-
promotions
-
Twitter
- See 16 more
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
Popular in Industry
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Telecommunications (46.0%)
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Manufacturing (15.0%)
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Computer & Network Security (13.0%)
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Information Technology And Services (62.0%)
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Computer Software (13.0%)
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Internet (4.0%)
Popular in Segments
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SMB and MidMarket (54.0%)
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Enterprise (46.0%)
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SMB and MidMarket (71.0%)
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Enterprise (29.0%)