Comparison Summary
Introducing Enablix and 3CLogic
Enablix, 3CLogic, Showpad Content, Zight, etc., belong to a category of solutions that help Sales Enablement. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Enablix covers Content Management, Helpdesk Management, Communication Management with E-Mail, Engagement Management, etc.
3CLogic focuses on Helpdesk Management with Phone Calls, Lead Analytics with Review Sites, Sales Call Management with Phone Calls, Social Media Management, etc.
"Having the ability to streamline the dissemination of important information to our #1 partner allows us to improve accuracy of pricing, enable conversations with prospects and keep our company front of mind with a very large sales force. "
"As an MSP looking for a replacement for our current Call Center application, we selected and implemented 3CLogic for a client engagement based on its ability to integrate with ServiceNow and queue calls, chat, and email in an integrated client. We h...ave been encouraged by the results. Implementation and management of IVRs is significantly less complicated than other products we have worked with, and the configuration of the softphone client is intuitive and straightforward. The ability to link calls to ServiceNow tickets and ticket history is invaluable for our technicians. The reporting is more flexible than other products we have worked with, although field mapping documentation was not as comprehensive as we would have hoped. Our specific needs regarding multi-level SLA and KPI thresholds were not met out of the box, but the 3CLogic staff were able to make this available to us. Also, while we would prefer more flexibility in access control to subsections of a queue structure, this can be mitigated by a slightly more complex queue structure. We are currently within 90 days of our implementation with this client, and the integration and ease of management have made 3CLogic an asset to our Call Center operation. " - Jessica Engman
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About
Sales Enablement Platform for Marketers
3CLogic | Cloud Technology for Your Call Center Enterprise
Financials
NA
SERIES B
Business Need
Total Processes
(we found evidences for)
41
23
Total Goals
(we found evidences for)
9
7
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Acquire customers
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Enhance customer relationships
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Increase sales & revenue
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Improve internal communications
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Grow market share
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Scale best practices
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Improve ROI
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Enter new markets internationally or locally
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Launch new products
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Increase sales & revenue
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Improve digital and social presence
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Improve ROI
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Enhance customer relationships
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Scale best practices
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Improve internal communications
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Acquire customers
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Top Channels
Channels Used
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phone calls
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e-mail
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review sites
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Amazon
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print media
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magazine
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chat
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website
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phone calls
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e-mail
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review sites
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Amazon
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print media
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magazine
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chat
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website
- See 5 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
