3CLogic Overview
3CLogic transforms CX and EX with AI-powered contact center solutions. CRM and Customer Service Management platforms are enhanced globally by their offerings.
Use Cases
Customers recommend Helpdesk Management, Lead Analytics, Sales Call Management, as the business use cases that they have been most satisfied with while using 3CLogic.
Business Priorities
Increase Sales & Revenue and Improve Digital And Social Presence are the most popular business priorities that customers and associates have achieved using 3CLogic.
3CLogic Use-Cases and Business Priorities: Customer Satisfaction Data
3CLogic works with different mediums / channels such as Phone Calls. Review Sites. and Amazon.
3CLogic's features include Dashboard, and Ticketing. and 3CLogic support capabilities include AI Powered, 24/7 Support, Phone Support, etc. also 3CLogic analytics capabilities include Custom Reports, and Analytics.
Reviews
"Great product, the integration with Service Now means I can easily run and schedule reports and techs can quickly see the calls they have taken, all in one place. The professional services support was excellent, they were with me every step of the w...ay. I was up in running with an ACD in a matter of weeks." - Teresa Gillietti
Peer review evidence (same sources as the product rating summary)
"...We chose 3CLogic as our Call Center solution and EASILY combined their software with InfusionSoft, our chosen CRM solution...." Testimonial by Kenneth Allewelt, Homes & Land
"...Built on Amazon Web Services (AWS), the technology enables scalable speech offerings for leading CRMs, including analytics and sentiment analysis...." Peer review
"...I'm an experienced workforce and call routing manager familiar with Genesys, Avaya, and VOIP systems...." Peer review by Richard S., Manager, Internet
3CLogic, belong to a category of solutions that help Sales Enablement. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for 3CLogic
Top Industries
- Construction
- Information Technology and Services
- Automotive
Popular in
- Small Business
- Mid Market
- Large Enterprise
3CLogic is popular in Construction, Information Technology And Services, and Automotive and is widely used by Small Business, Mid Market, and Large Enterprise.
3CLogic Customer wins, Customer success stories, Case studies
How can 3CLogic optimize your Helpdesk Management Workflow?
How does 3CLogic address your Sales Call Management Challenges?
8 buyers and buying teams have used Cuspera to assess how well 3CLogic solved their Sales Enablement needs. Cuspera uses 400 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Enablement needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Great product, the integration with Service Now means I can easily run and schedule reports and techs can quickly see the calls they have taken, all in one place. The professional services support was excellent, they were with me every step of the way. I was up in running with an ACD in a matter of... weeks. |
|
I'm an experienced workforce and call routing manager familiar with Genesys, Avaya, and VOIP systems. 3CLogic is very user-friendly and easy to comprehend. I would imagine someone with no experience at all could get a very basic call routing up and running within a single day! I've been impressed w...ith the IVR functionality. - For those familiar with IVR's 3CLogic has an interface that allows users to make many of the changes that used to take days in previous platforms, in minutes. The customer service is very good. The technicians are friendly, knowledgeable and willing to help. I would highly recommend taking a look at this product for any size Call Center. |
|
We have been very impressed with the customization that 3CLogic provides and the customer service available. They have answered all questions we have and are quick to respond to any problems that arise. The dialing system itself is reliable and keeps our telemarketers on the phones for the whole da...y, which is more than could be said about SalesDialers. Overall we are very pleased and would recommend switching to this system if you haven't already. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Teresa Gillietti Suffolk Construction Co. Inc. |
Great product, the integration with Service Now means I can easily run and schedule reports and techs can quickly see the calls they have taken, all in one place. The professional services support was excellent, they were with me every step of the way. I was up in running with an ACD in a matter of... weeks. |
|
Richard Urgent.ly |
I'm an experienced workforce and call routing manager familiar with Genesys, Avaya, and VOIP systems. 3CLogic is very user-friendly and easy to comprehend. I would imagine someone with no experience at all could get a very basic call routing up and running within a single day! I've been impressed w...ith the IVR functionality. - For those familiar with IVR's 3CLogic has an interface that allows users to make many of the changes that used to take days in previous platforms, in minutes. The customer service is very good. The technicians are friendly, knowledgeable and willing to help. I would highly recommend taking a look at this product for any size Call Center. |
|
Tom Cardinal Advisors |
We have been very impressed with the customization that 3CLogic provides and the customer service available. They have answered all questions we have and are quick to respond to any problems that arise. The dialing system itself is reliable and keeps our telemarketers on the phones for the whole da...y, which is more than could be said about SalesDialers. Overall we are very pleased and would recommend switching to this system if you haven't already. |
3CLogic and ScreenMeet for ServiceNow
Peers used 3CLogic for helpdesk management and lead analytics
3CLogic Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (7) |
| Custom Reports | Read Reviews (51) |
| Analytics | Read Reviews (16) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (7) |
| Custom Reports | Read Reviews (51) |
| Analytics | Read Reviews (16) |
Software Failure Risk Guidance
?for 3CLogic
Overall Risk Meter
Top Failure Risks for 3CLogic
3CLogic. News
Astreya Expands AI-First Service Desk with 3CLogic Integration ...
3CLogic has integrated its voice AI and contact center platform with Astreya's AI-first service desk, enhancing real-time voice interactions and AI-driven insights for enterprise IT operations. This integration aligns with ServiceNow's AI roadmap, providing a unified interface for voice and digital interactions, improving service desk productivity and outcomes.
Integrate voice assistant with 3CLogic
3CLogic integrates its voice assistant capabilities with ServiceNow's platform, enhancing customer engagement through seamless AI integration. This collaboration enables businesses to leverage AI-powered voice interactions within their workflows, improving efficiency and user experience.
3CLogic Accelerates Enterprise ROI with New Outbound Voice AI Agents ...
3CLogic has expanded its Voice AI Hub with new Outbound Voice AI agents, AI agent evaluations, and multimodal AI capabilities. These innovations aim to enhance enterprise ROI by transitioning from AI experimentation to practical deployment. The new features focus on proactive engagement, visual precision in voice channels, and transparent governance of AI performance, offering significant advantages for CRM and service management platforms.
3CLogic Accelerates Enterprise ROI with New Outbound Voice AI Agents, Multimodal Voice AI Capabilities, and Automated AI Agent Evaluations
3CLogic has expanded its Voice AI Hub with new Outbound Voice AI agents, multimodal capabilities, and automated AI agent evaluations. These innovations aim to enhance enterprise ROI by shifting from reactive to proactive service resolutions. The enhancements include interactive appointment management, intelligent outreach, and multimodal interactions, improving CRM and IT service management workflows. The AI Agent Evaluator provides automated quality assessments, ensuring governance and performance transparency.
3CLogic. Profile
Company Name
3CLogic.
Company Website
https://www.3clogic.com/HQ Location
3CLogic, 9201 Corporate Blvd. Suite 470, Rockville, Maryland 20850, US
Employees
101-250
Social
Financials
SERIES B
What solutions does 3CLogic provide for Social Media Analytics?