3CLogic Overview
3CLogic transforms CX and EX with AI-powered contact center solutions. CRM and Customer Service Management platforms are enhanced globally by their offerings.
Use Cases
Customers recommend Helpdesk Management, Lead Analytics, Sales Call Management, as the business use cases that they have been most satisfied with while using 3CLogic.
Business Priorities
Increase Sales & Revenue and Improve Digital And Social Presence are the most popular business priorities that customers and associates have achieved using 3CLogic.
3CLogic Use-Cases and Business Priorities: Customer Satisfaction Data
3CLogic works with different mediums / channels such as Phone Calls. Review Sites. and Amazon.
3CLogic's features include Dashboard, and Ticketing. and 3CLogic support capabilities include AI Powered, 24/7 Support, Phone Support, etc. also 3CLogic analytics capabilities include Custom Reports, and Analytics.
Reviews
"I'm an experienced workforce and call routing manager familiar with Genesys, Avaya, and VOIP systems. 3CLogic is very user-friendly and easy to comprehend. I would imagine someone with no experience at all could get a very basic call routing up and ...running within a single day! I've been impressed with the IVR functionality. For those familiar with IVR's 3CLogic has an interface that allows users to make many of the changes that used to take days in previous platforms, in minutes."
3CLogic, belong to a category of solutions that help Sales Enablement. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for 3CLogic
Top Industries
- Construction
- Information Technology and Services
- Automotive
Popular in
- Small Business
- Mid Market
- Large Enterprise
3CLogic is popular in Construction, Information Technology And Services, and Automotive and is widely used by Small Business, Mid Market, and Large Enterprise.
3CLogic Customer wins, Customer success stories, Case studies
What Are the key features of 3CLogic for Helpdesk Management?
How does 3CLogic facilitate Sales Call Management?
8 buyers and buying teams have used Cuspera to assess how well 3CLogic solved their Sales Enablement needs. Cuspera uses 400 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Enablement needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
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I'm an experienced workforce and call routing manager familiar with Genesys, Avaya, and VOIP systems. 3CLogic is very user-friendly and easy to comprehend. I would imagine someone with no experience at all could get a very basic call routing up and running within a single day! I've been impressed w...ith the IVR functionality. For those familiar with IVR's 3CLogic has an interface that allows users to make many of the changes that used to take days in previous platforms, in minutes. |
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3CLogic will reduce the agent time required to service eachcustomer interaction while improving the overall quality of that interaction. Insights from interaction quality and feedback will be input to support our continuous improvement cycle. Testimonial By Raju V |
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Great product, the integration with Service Now means I can easily run and schedule reports and techs can quickly see the calls they have taken, all in one place. The professional services support was excellent, they were with me every step of the way. I was up in running with an ACD in a matter of... weeks. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Technical Support Representative |
I'm an experienced workforce and call routing manager familiar with Genesys, Avaya, and VOIP systems. 3CLogic is very user-friendly and easy to comprehend. I would imagine someone with no experience at all could get a very basic call routing up and running within a single day! I've been impressed w...ith the IVR functionality. For those familiar with IVR's 3CLogic has an interface that allows users to make many of the changes that used to take days in previous platforms, in minutes. |
|
Raju V VP Global People Services Nissan |
3CLogic will reduce the agent time required to service eachcustomer interaction while improving the overall quality of that interaction. Insights from interaction quality and feedback will be input to support our continuous improvement cycle. Testimonial By Raju V |
|
Teresa Gillietti Suffolk Construction Co. Inc. |
Great product, the integration with Service Now means I can easily run and schedule reports and techs can quickly see the calls they have taken, all in one place. The professional services support was excellent, they were with me every step of the way. I was up in running with an ACD in a matter of... weeks. |
Global Hospitality Leader Adopts 3CLogics AI-Powered Contact Center for ServiceNow Modernization
Read more →Global Hospitality Leader Selects 3CLogic to Enhance Existing ServiceNow Investment and Transform IT Service Desk Operations - Macau Business
Read more →Leading Global Alcoholic Beverage Company Transforms HR Operations with 3CLogic's Intelligent EX Solution and ServiceNow HRSD
Read more →Second Harvest Heartland - Non Profit Organization Management
Read more →Cole, Scott & Kissane (CSK) - Legal Services
Read more →Kyocera - Information Technology And Services
Read more →3CLogic and ScreenMeet for ServiceNow
Peers used 3CLogic for helpdesk management and lead analytics
3CLogic Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (7) |
| Custom Reports | Read Reviews (51) |
| Analytics | Read Reviews (16) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (7) |
| Custom Reports | Read Reviews (51) |
| Analytics | Read Reviews (16) |
Software Failure Risk Guidance
?for 3CLogic
Overall Risk Meter
Top Failure Risks for 3CLogic
3CLogic. News
3CLogic selected by Astreya to revolutionize IT
3CLogic has been selected by Astreya to integrate its Voice AI and contact center solutions with ServiceNow ITSM. This strategic partnership aims to enhance Astreya's service delivery by providing a modern, conversational alternative to email, improving operational efficiency, and reducing costs. The integration will unify digital channels, automate responses, and optimize agent performance through AI-driven insights.
3CLogic selected by Astreya to revolutionize IT Managed Services with ...
3CLogic has been selected by Astreya to integrate its Voice AI and contact center solutions with ServiceNow ITSM. This strategic partnership aims to enhance Astreya's service delivery by providing a unified customer experience, improving operational efficiency, and enabling real-time transcription and AI-driven insights. The collaboration will empower Astreya's service desk teams and reduce operating costs, with plans to expand these capabilities across additional divisions.
3CLogic Partners with NewRocket
3CLogic has launched its Voice AI Hub, a new solution designed to simplify the deployment of virtual agents. The platform enables businesses to integrate advanced voice automation into their customer service operations, improving efficiency and enhancing customer experiences. This release targets organizations seeking scalable voice AI solutions for contact centers.
3CLogic and NewRocket Forge Strategic Partnership to Deliver Seamless Contact Center Solutions for Financial Services with ServiceNow
3CLogic and NewRocket have formed a strategic partnership to deliver integrated contact center solutions for financial services organizations, leveraging ServiceNow capabilities to enhance customer engagement and streamline operations.
3CLogic. Profile
Company Name
3CLogic.
Company Website
https://www.3clogic.com/HQ Location
3CLogic, 9201 Corporate Blvd. Suite 470, Rockville, Maryland 20850, US
Employees
101-250
Social
Financials
SERIES B
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