3CLogic Overview

3CLogic transforms CX and EX with AI-powered contact center solutions. CRM and Customer Service Management platforms are enhanced globally by their offerings.

Use Cases

Customers recommend Helpdesk Management, Lead Analytics, Sales Call Management, as the business use cases that they have been most satisfied with while using 3CLogic.

Other use cases:

  • Social Media Analytics
  • Funnel Analysis
  • Workflow Management
  • Sending & Publishing Communications
  • Sales Document Management
  • Customer Case Management
  • Engaging And Following Up
See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Improve Digital And Social Presence are the most popular business priorities that customers and associates have achieved using 3CLogic.

Other priorities:

  • Improve ROI
  • Enhance Customer Relationships
  • Scale Best Practices
  • Improve Internal Communications
  • Acquire Customers
See all business priorities See less business priorities

3CLogic Use-Cases and Business Priorities: Customer Satisfaction Data

3CLogic works with different mediums / channels such as Phone Calls. Review Sites. and Amazon.

3CLogic's features include Dashboard, and Ticketing. and 3CLogic support capabilities include AI Powered, 24/7 Support, Phone Support, etc. also 3CLogic analytics capabilities include Custom Reports, and Analytics.

Reviews

"We have been very impressed with the customization that 3CLogic provides and the customer service available. They have answered all questions we have and are quick to respond to any problems that arise. The dialing system itself is reliable and keep...s our telemarketers on the phones for the whole day, which is more than could be said about SalesDialers. Overall we are very pleased and would recommend switching to this system if you haven't already." - Tom

3CLogic, belong to a category of solutions that help Sales Enablement. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for 3CLogic

Top Industries

  • Construction
  • Information Technology and Services
  • Automotive

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

3CLogic is popular in Construction, Information Technology And Services, and Automotive and is widely used by Small Business, Mid Market, and Large Enterprise.

3CLogic Customer wins, Customer success stories, Case studies

How efficiently Does 3CLogic manage your Helpdesk Management?

How can 3CLogic enhance your Sales Call Management process?

How efficiently Does 3CLogic manage your Social Media Analytics?

8 buyers and buying teams have used Cuspera to assess how well 3CLogic solved their Sales Enablement needs. Cuspera uses 400 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Enablement needs.

CUSTOMERS TESTIMONIALS
3CLogic testimonial

Tom

Cardinal Advisors
We have been very impressed with the customization that 3CLogic provides and the customer service available. They have answered all questions we have and are quick to respond to any problems that arise. The dialing system itself is reliable and keeps our telemarketers on the phones for the whole da...y, which is more than could be said about SalesDialers. Overall we are very pleased and would recommend switching to this system if you haven't already.

Testimonial By Tom
3CLogic testimonial

Teresa Gillietti

Suffolk Construction Co. Inc.
Great product, the integration with Service Now means I can easily run and schedule reports and techs can quickly see the calls they have taken, all in one place. The professional services support was excellent, they were with me every step of the way. I was up in running with an ACD in a matter of... weeks.

Testimonial By Teresa Gillietti
3CLogic testimonial

Kumar Thangaveloo

Linfox
A group of great team players who understand client's requirements and work to the success of client's needs. Testimonial By Kumar Thangaveloo
CUSTOMERS TESTIMONIALS
3CLogic testimonial

Tom

Cardinal Advisors
We have been very impressed with the customization that 3CLogic provides and the customer service available. They have answered all questions we have and are quick to respond to any problems that arise. The dialing system itself is reliable and keeps our telemarketers on the phones for the whole da...y, which is more than could be said about SalesDialers. Overall we are very pleased and would recommend switching to this system if you haven't already.

Testimonial By Tom
3CLogic testimonial

Teresa Gillietti

Suffolk Construction Co. Inc.
Great product, the integration with Service Now means I can easily run and schedule reports and techs can quickly see the calls they have taken, all in one place. The professional services support was excellent, they were with me every step of the way. I was up in running with an ACD in a matter of... weeks.

Testimonial By Teresa Gillietti
3CLogic testimonial

Kumar Thangaveloo

Linfox
A group of great team players who understand client's requirements and work to the success of client's needs. Testimonial By Kumar Thangaveloo
 

Global Hospitality Leader Adopts 3CLogics AI-Powered Contact Center for ServiceNow Modernization

A major global hospitality and luxury resort group has deployed 3CLogics AI-powered contact center platform to modernize its IT service desk and strengthen its ServiceNow integration. The adoption ai...ms to improve customer experience and streamline service operations for the hospitality leader.

Read on →
 

Global Hospitality Leader Selects 3CLogic to Enhance Existing ServiceNow Investment and Transform IT Service Desk Operations - Macau Business

A major global hospitality and luxury resort group has chosen 3CLogics AI-powered contact center platform to modernize its IT service desk. By integrating 3CLogic with ServiceNow, the company will un...ify voice, digital channels, and AI-driven workflows, replacing legacy on-premise systems. This deployment aims to eliminate data silos, boost agent efficiency, and deliver faster, more responsive IT support across its worldwide operations.

Read on →

Swiss Railways (SBB) - Transportation

3CLogic’s Voice AI and Contact Center solutions helped Swiss Railways (SBB) connect their voice processes with ServiceNow CSM. SBB faced challenges with a third-party on-premise contact center and di...sconnected systems. 3CLogic enabled seamless integration, improved self-service, and automation. SBB saw a 70% reduction in average wait times and 90% call automation during rail service disruptions. The solution unified agent experience and simplified daily operations.

Read on →

Second Harvest Heartland - Non Profit Organization Management

Second Harvest Heartland improved its call center with ServiceNow and 3CLogic. They now return calls 74% faster. In the first month, they handled almost 2,000 calls. By month three, they supported ov...er 8,000 neighbors. The new system helps them provide better support in seven languages.

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North Mississippi Health Services - Hospital & Health Care

North Mississippi Health Services had trouble with its IT service desk. Staff had to switch between systems to find caller data and solve problems. This made work slow and hard. They used 3CLogic’s C...CaaS with ServiceNow ITSM to bring everything together. This made work easier and faster. Call abandonment rates dropped by 56%. The team could help people better and faster.

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Cleveland Clinic - Hospital & Health Care

Cleveland Clinic had trouble managing calls and reporting because their phone system was separate from ServiceNow. They could not easily change call workflows or prioritize urgent requests. They used... 3CLogic’s cloud contact center solution, which works with ServiceNow. Now, their team can manage calls and workflows without outside help. First Call Resolution improved from less than 60% to over 86%. This made things better for both patients and employees.

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3CLogic and ScreenMeet for ServiceNow

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Peers used 3CLogic for helpdesk management and lead analytics

3CLogic Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.52/5 ★

Read Reviews (7)
Custom Reports

3.99/5 ★

Read Reviews (51)
Analytics

3.78/5 ★

Read Reviews (16)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.52/5 ★

Read Reviews (7)
Custom Reports

3.99/5 ★

Read Reviews (51)
Analytics

3.78/5 ★

Read Reviews (16)

Software Failure Risk Guidance

?

for 3CLogic

Overall Risk Meter

Low Medium High

Top Failure Risks for 3CLogic

3CLogic. News

Partnership

3CLogic Revolutionizes Voice-Enabled Customer Service with ServiceNow

3CLogic and ServiceNow have formed a partnership to enhance voice-enabled customer service using AI. This collaboration integrates 3CLogic's contact center solutions with ServiceNow's AI Voice Agents, aiming to streamline operations and improve customer experiences. The solution, available in February 2026, will offer features like intelligent call transfers and integrated reporting, enhancing ServiceNow's CRM and IT workflows.

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Partnership

3CLogic selected by Astreya to revolutionize IT

3CLogic has been selected by Astreya to integrate its Voice AI and contact center solutions with ServiceNow ITSM. This strategic partnership aims to enhance Astreya's service delivery by providing a modern, conversational alternative to email, improving operational efficiency, and reducing costs. The integration will unify digital channels, automate responses, and optimize agent performance through AI-driven insights.

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Partnership

3CLogic selected by Astreya to revolutionize IT Managed Services with ...

3CLogic has been selected by Astreya to integrate its Voice AI and contact center solutions with ServiceNow ITSM. This strategic partnership aims to enhance Astreya's service delivery by providing a unified customer experience, improving operational efficiency, and enabling real-time transcription and AI-driven insights. The collaboration will empower Astreya's service desk teams and reduce operating costs, with plans to expand these capabilities across additional divisions.

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Product

3CLogic Partners with NewRocket

3CLogic has launched its Voice AI Hub, a new solution designed to simplify the deployment of virtual agents. The platform enables businesses to integrate advanced voice automation into their customer service operations, improving efficiency and enhancing customer experiences. This release targets organizations seeking scalable voice AI solutions for contact centers.

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3CLogic. Profile

Company Name

3CLogic.

Company Website

https://www.3clogic.com/

HQ Location

3CLogic, 9201 Corporate Blvd. Suite 470, Rockville, Maryland 20850, US

Employees

101-250

Social

Facebook Linkedin Twitter

Financials

SERIES B