3CLogic Overview
3CLogic transforms CX and EX with AI-powered contact center solutions. CRM and Customer Service Management platforms are enhanced globally by their offerings.
Use Cases
Customers recommend Helpdesk Management, Lead Analytics, Sales Call Management, as the business use cases that they have been most satisfied with while using 3CLogic.
Business Priorities
Increase Sales & Revenue and Improve Digital And Social Presence are the most popular business priorities that customers and associates have achieved using 3CLogic.
3CLogic Use-Cases and Business Priorities: Customer Satisfaction Data
3CLogic works with different mediums / channels such as Phone Calls. Review Sites. and Amazon.
3CLogic's features include Dashboard, and Ticketing. and 3CLogic support capabilities include AI Powered, 24/7 Support, Phone Support, etc. also 3CLogic analytics capabilities include Custom Reports, and Analytics.
Reviews
"We have been very impressed with the customization that 3CLogic provides and the customer service available. They have answered all questions we have and are quick to respond to any problems that arise. The dialing system itself is reliable and keep...s our telemarketers on the phones for the whole day, which is more than could be said about SalesDialers. Overall we are very pleased and would recommend switching to this system if you haven't already." - Tom
Peer review evidence (same sources as the product rating summary)
"...3C came in and setup our call center for us within a short time (much quicker than expected)!..." Peer review by J Elliott
"...Built on Amazon Web Services (AWS), the technology enables scalable speech offerings for leading CRMs, including analytics and sentiment analysis...." Peer review
"...With 3CLogic our reporting is now real time, along with the included dashboards we are better able to manage our call center in real time, identifying opportunities and changing strategies as needed...." Peer review by Matthew Henneman
3CLogic, belong to a category of solutions that help Sales Enablement. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for 3CLogic
Top Industries
- Construction
- Information Technology and Services
- Automotive
Popular in
- Small Business
- Mid Market
- Large Enterprise
3CLogic is popular in Construction, Information Technology And Services, and Automotive and is widely used by Small Business, Mid Market, and Large Enterprise.
3CLogic Customer wins, Customer success stories, Case studies
What Are the key features of 3CLogic for Helpdesk Management?
Why is 3CLogic the best choice for Sales Call Management?
8 buyers and buying teams have used Cuspera to assess how well 3CLogic solved their Sales Enablement needs. Cuspera uses 400 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Enablement needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We have been very impressed with the customization that 3CLogic provides and the customer service available. They have answered all questions we have and are quick to respond to any problems that arise. The dialing system itself is reliable and keeps our telemarketers on the phones for the whole da...y, which is more than could be said about SalesDialers. Overall we are very pleased and would recommend switching to this system if you haven't already. |
|
As an MSP looking for a replacement for our current Call Center application, we selected and implemented 3CLogic for a client engagement based on its ability to integrate with ServiceNow and queue calls, chat, and email in an integrated client. We have been encouraged by the results. Implementation... and management of IVRs is significantly less complicated than other products we have worked with, and the configuration of the softphone client is intuitive and straightforward. The ability to link calls to ServiceNow tickets and ticket history is invaluable for our technicians. The reporting is more flexible than other products we have worked with, although field mapping documentation was not as comprehensive as we would have hoped. Our specific needs regarding multi-level SLA and KPI thresholds were not met out of the box, but the 3CLogic staff were able to make this available to us. Also, while we would prefer more flexibility in access control to subsections of a queue structure, this can be mitigated by a slightly more complex queue structure. We are currently within 90 days of our implementation with this client, and the integration and ease of management have made 3CLogic an asset to our Call Center operation. |
|
Our organization recently transitioned from our legacy IVR/call taking/ticketing platform to 3CLogic and ServiceNow, and I've been thrilled with all aspects of the 3C transition. The solution itself is both powerful and intuitive - I was able to spin up an IVR in a second language in just a couple ...hours, without coding expertise. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Tom Cardinal Advisors |
We have been very impressed with the customization that 3CLogic provides and the customer service available. They have answered all questions we have and are quick to respond to any problems that arise. The dialing system itself is reliable and keeps our telemarketers on the phones for the whole da...y, which is more than could be said about SalesDialers. Overall we are very pleased and would recommend switching to this system if you haven't already. |
|
Jessica Engman 1901 Group LLC |
As an MSP looking for a replacement for our current Call Center application, we selected and implemented 3CLogic for a client engagement based on its ability to integrate with ServiceNow and queue calls, chat, and email in an integrated client. We have been encouraged by the results. Implementation... and management of IVRs is significantly less complicated than other products we have worked with, and the configuration of the softphone client is intuitive and straightforward. The ability to link calls to ServiceNow tickets and ticket history is invaluable for our technicians. The reporting is more flexible than other products we have worked with, although field mapping documentation was not as comprehensive as we would have hoped. Our specific needs regarding multi-level SLA and KPI thresholds were not met out of the box, but the 3CLogic staff were able to make this available to us. Also, while we would prefer more flexibility in access control to subsections of a queue structure, this can be mitigated by a slightly more complex queue structure. We are currently within 90 days of our implementation with this client, and the integration and ease of management have made 3CLogic an asset to our Call Center operation. |
|
Senior Manager of Global Support Operations eCommerce Company |
Our organization recently transitioned from our legacy IVR/call taking/ticketing platform to 3CLogic and ServiceNow, and I've been thrilled with all aspects of the 3C transition. The solution itself is both powerful and intuitive - I was able to spin up an IVR in a second language in just a couple ...hours, without coding expertise. |
3CLogic and ScreenMeet for ServiceNow
Peers used 3CLogic for helpdesk management and lead analytics
3CLogic Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (7) |
| Custom Reports | Read Reviews (51) |
| Analytics | Read Reviews (16) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (7) |
| Custom Reports | Read Reviews (51) |
| Analytics | Read Reviews (16) |
Software Failure Risk Guidance
?for 3CLogic
Overall Risk Meter
Top Failure Risks for 3CLogic
3CLogic. Profile
Company Name
3CLogic.
Company Website
https://www.3clogic.com/HQ Location
3CLogic, 9201 Corporate Blvd. Suite 470, Rockville, Maryland 20850, US
Employees
101-250
Social
Financials
SERIES B
How can 3CLogic enhance your Social Media Analytics process?