3CLogic Overview
This is a summary of the comprehensive capabilities and benefits of 3CLogic based on over 400 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
3CLogic, belong to a category of solutions that help Sales Enablement. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if 3CLogic is right for your needs? Our Cuspera AI engine can evaluate how 3CLogic fits your specific business needs, industry, and context. Get your personalized assessment report today.
3CLogic supports business activities such as:
- Helpdesk Management
- Lead Analytics
- Sales Call Management
- Social Media Analytics
- Funnel Analysis
3CLogic can help you with many business goals, such as Increase Sales & Revenue, Improve Digital And Social Presence, Improve ROI, Enhance Customer Relationships, Scale Best Practices, etc. It can help manage these activities if you use Phone Calls Review Sites and Amazon for these needs. As a solution, 3CLogic's capabilities include Dashboard, and Ticketing.
3CLogic Construction Vertical is its biggest customer base.
Reviews
"Great product, the integration with Service Now means I can easily run and schedule reports and techs can quickly see the calls they have taken, all in one place. The professional services support was excellent, they were with me every step of the w...ay. I was up in running with an ACD in a matter of weeks. " - Teresa Gillietti
Cuspera Reviews
8 buyers and buying teams have used Cuspera to assess how well 3CLogic solved their Sales Enablement needs. Cuspera uses 400 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Enablement needs.
Business Priorities
Increase Sales & Revenue and Improve Digital And Social Presence are the most popular business priorities peers achieved using 3CLogic.
Use Cases
Peers recommend Helpdesk Management , Lead Analytics , Sales Call Management , as the business use cases that they have been most satisfied while using 3CLogic.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management with Phone Calls |
4.43/5 ★ |
"...We chose 3CLogic as our Call Center solution and EASILY combined their software with InfusionSoft, our chosen CRM solution...." Testimonial by Kenneth Allewelt, Homes & Land |
| Lead Analytics with Review Sites and Amazon |
4.75/5 ★ |
"...Built on Amazon Web Services (AWS), the technology enables scalable speech offerings for leading CRMs, including analytics and sentiment analysis...." Peer review |
| Sales Call Management with Phone Calls |
4.74/5 ★ |
"...With 3CLogic our reporting is now real time, along with the included dashboards we are better able to manage our call center in real time, identifying opportunities and changing strategies as needed...." Peer review by Matthew Henneman |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management with Phone Calls |
4.43/5 ★ |
"...We chose 3CLogic as our Call Center solution and EASILY combined their software with InfusionSoft, our chosen CRM solution...." Testimonial by Kenneth Allewelt, Homes & Land |
|
| Lead Analytics with Review Sites and Amazon |
4.75/5 ★ |
"...Built on Amazon Web Services (AWS), the technology enables scalable speech offerings for leading CRMs, including analytics and sentiment analysis...." Peer review |
|
| Sales Call Management with Phone Calls |
4.74/5 ★ |
"...With 3CLogic our reporting is now real time, along with the included dashboards we are better able to manage our call center in real time, identifying opportunities and changing strategies as needed...." Peer review by Matthew Henneman |
|
14+ more Business Use Cases
Our AI advisor, Wyz, harnessed 400 insights from peers and experts to help you assess how these 3CLogic use cases fit your Sales Enablement needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Great product, the integration with Service Now means I can easily run and schedule reports and techs can quickly see the calls they have taken, all in one place. The professional services support was excellent, they were with me every step of the way. I was up in running with an ACD in a matter of... weeks. |
|
The customer experience we offer in our contact center must be efficient and responsive, mirroring the experience we offer our customers in our stores," said Bobby Pearson, director of customer experience, PGA TOUR Superstore. "That's why we worked with 3CLogic and ServiceNow to implement a solutio...n that allows us to gain greater awareness of our customers’ needs so we may respond with speed and ease. 3CLogic and ServiceNow provide us with the tools to operationalize workflows and deliver a universal user experience. |
|
3CLogic will reduce the agent time required to service eachcustomer interaction while improving the overall quality of that interaction. Insights from interaction quality and feedback will be input to support our continuous improvement cycle. Testimonial By Raju V |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Teresa Gillietti Suffolk Construction Co. Inc. |
Great product, the integration with Service Now means I can easily run and schedule reports and techs can quickly see the calls they have taken, all in one place. The professional services support was excellent, they were with me every step of the way. I was up in running with an ACD in a matter of... weeks. |
|
Bobby Pearson PGA Superstore ServiceNow Store |
The customer experience we offer in our contact center must be efficient and responsive, mirroring the experience we offer our customers in our stores," said Bobby Pearson, director of customer experience, PGA TOUR Superstore. "That's why we worked with 3CLogic and ServiceNow to implement a solutio...n that allows us to gain greater awareness of our customers’ needs so we may respond with speed and ease. 3CLogic and ServiceNow provide us with the tools to operationalize workflows and deliver a universal user experience. |
|
Raju V VP Global People Services Nissan |
3CLogic will reduce the agent time required to service eachcustomer interaction while improving the overall quality of that interaction. Insights from interaction quality and feedback will be input to support our continuous improvement cycle. Testimonial By Raju V |
Video
3CLogic and ScreenMeet for ServiceNow
Popular Business Setting
for 3CLogic
Top Industries
- Construction
- Information Technology and Services
- Automotive
Popular in
- Small Business
- Mid Market
- Large Enterprise
Peers used 3CLogic to Increase sales & revenue and Improve digital and social presence
Peer and Expert Opinion on Features
for 3CLogic
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Dashboard | Read Reviews (9) |
| Ticketing | Read Reviews (5) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Dashboard | Read Reviews (9) |
| Ticketing | Read Reviews (5) |
IT and Other Capabilities
for 3CLogic
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (53) |
| Data Export | Read Reviews (21) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (53) |
| Data Export | Read Reviews (21) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (83) |
| Phone Support | Read Reviews (6) |
| Email Support | Read Reviews (4) |
| Chat Support | Read Reviews (5) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (83) |
| Phone Support | Read Reviews (6) |
| Email Support | Read Reviews (4) |
| Chat Support | Read Reviews (5) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (7) |
| Custom Reports | Read Reviews (51) |
| Analytics | Read Reviews (16) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (7) |
| Custom Reports | Read Reviews (51) |
| Analytics | Read Reviews (16) |
Software Failure Risk Guidance
?for 3CLogic
Overall Risk Meter
Top Failure Risks for 3CLogic
Vendor Profile Details
Company Name
3CLogic
Company Website
https://www.3clogic.com/HQ Location
3CLogic, 9201 Corporate Blvd. Suite 470, Rockville, Maryland 20850, US
Employees
101-250
Social
Financials
SERIES B
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