cuspera logo CUSPERA

Compare EKM vs Narvar

Comparison Summary

For EKM vs Narvar comparison, Our AI algorithm looked at 1182 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using EKM and Narvar to solve their respective business needs.

Pros and cons of EKM and Narvar

EKM is more suited to businesses that require Loyalty Management with User Generated Content and Communication Management with Social Media where as Narvar is focused towards Engagement Management with Website and Helpdesk Management with Phone Calls .

logo EKM

Focus area

Software Failure Risk

  • low

logo Narvar

Focus area

Software Failure Risk

  • medium

About

ekm.com - The Leading UK Ecommerce Wesbite Platform

The Post-Purchase Platform for eCommerce

Financials

PRIVATE

SERIES C

Business Need

Total Processes
(we found evidences for)

45

38

Total Goals
(we found evidences for)

9

9

Top Processes

Evidences indicate better relative satisfaction


loyalty management

customise loyalty program


communication management

sending & publishing communications


social media management

scheduling post to social media

engaging on social media


sales document management

contract management


helpdesk management


products & pricelist management


engagement management

engaging and following up




campaign management


content management


training & onboarding


knowledge management


promotion management




contact list management


customer feedback management


rating and review management



competitive intelligence


personalized marketing


courses & assessment


lifetime value management


Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve digital and social presence

  • Build brand awareness

  • Scale best practices

  • Launch new products

  • Improve efficiency

  • Grow market share

  • See 6 more
  • Enhance customer relationships

  • Improve ROI

  • Increase sales & revenue

  • Acquire customers

  • Improve consistency

  • Improve brand engagement

  • Improve visibility

  • Build brand awareness

  • Launch new products

  • See 6 more

Top Channels

Channels Used

  • website

  • phone calls

  • e-mail

  • text SMS

  • social media

  • offline

  • Facebook

  • on premises

  • omnichannel

  • user generated content

  • blogs

  • newsletter

  • promotions

  • video

  • point of sale

  • Instagram

  • See 13 more
  • website

  • phone calls

  • e-mail

  • text SMS

  • social media

  • offline

  • Facebook

  • on premises

  • omnichannel

  • user generated content

  • blogs

  • newsletter

  • promotions

  • video

  • point of sale

  • Instagram

  • See 13 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

{{{rsh_C_1}}}

No Data

{{{rsh_C_1}}}

Security & Privacy Risk

low

{{{rsh_C_1}}}

No Data

{{{rsh_C_1}}}

Integration Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Migration Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Business Setting