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Efficy CRM vs SAP Service Cloud: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Efficy CRM low Failure Risk for SAP Service Cloud low
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Comparison Summary

This comparison report of Efficy CRM vs. SAP Service Cloud is based on a specific set of business needs and context. The comparison uses 1043 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Efficy CRM and SAP Service Cloud

Efficy CRM, 1crm, HoneyBook, etc., belong to a category of solutions that help CRM All-in-One, whereas SAP Service Cloud belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Efficy CRM covers Contact List Management, Sales Document Management with Phone Calls, Helpdesk Management with Phone Calls, Engagement Management, etc.

SAP Service Cloud focuses on Engagement Management, Sales Document Management, Contact List Management with Omnichannel, Social Media Management with Offline, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Efficy CRM

Focus area

Software Failure Risk

  • low

logo SAP Service Cloud

Focus area

Software Failure Risk

  • low

About

Efficy CRM | Online CRM which organises the management of your business activity and your customer service

Service Cloud with experiences and resolutions across channels.

Age

2005

1972

Financials

PRIVATE

IPO

Business Need

Total Processes
(we found evidences for)

43

44

Total Goals
(we found evidences for)

7

2

Top Processes

Evidences indicate better relative satisfaction

contact list management

Read Reviews (26)

Read Reviews (7)

contacts history

Read Reviews (2)

Read Reviews (2)

sales document management

Read Reviews (23)

Read Reviews (9)

proposal & quote management

Read Reviews (17)

Read Reviews (6)

document sharing

Read Reviews (2)

Read Reviews (0)

contract management

Read Reviews (2)

Read Reviews (1)

helpdesk management

Read Reviews (14)

Read Reviews (6)

engagement management

Read Reviews (13)

Read Reviews (28)

engaging and following up

Read Reviews (11)

Read Reviews (14)

communication management

Read Reviews (13)

Read Reviews (2)

sending & publishing communications

Read Reviews (12)

Read Reviews (2)

relationship management

Read Reviews (12)

Read Reviews (2)

campaign management

Read Reviews (9)

Read Reviews (1)

distribution management

Read Reviews (8)

Read Reviews (0)

products & pricelist management

Read Reviews (6)

Read Reviews (1)

business development

Read Reviews (4)

Read Reviews (0)

relationship marketing

Read Reviews (3)

Read Reviews (0)

content management

Read Reviews (2)

Read Reviews (2)

content sharing

Read Reviews (2)

Read Reviews (0)

knowledge management

Read Reviews (2)

Read Reviews (0)

training & onboarding

Read Reviews (2)

Read Reviews (2)

conference call management

Read Reviews (2)

Read Reviews (0)

opportunity management

Read Reviews (2)

Read Reviews (0)

generation of new leads

Read Reviews (1)

Read Reviews (3)

social media analytics

Read Reviews (0)

Read Reviews (6)

social media management

Read Reviews (0)

Read Reviews (6)

social media analytics

Read Reviews (0)

Read Reviews (6)

customer case management

Read Reviews (0)

Read Reviews (6)

customise loyalty program

Read Reviews (0)

Read Reviews (2)

loyalty management

Read Reviews (0)

Read Reviews (5)

customise loyalty program

Read Reviews (0)

Read Reviews (2)

touchpoint management

Read Reviews (0)

Read Reviews (4)

segmentation and targeting

Read Reviews (0)

Read Reviews (3)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Grow market share

  • Enter new markets internationally or locally

  • Improve ROI

  • Scale best practices

  • Increase sales & revenue

  • See 4 more

  • Enhance customer relationships

  • Acquire customers

Top Channels

Channels Used

  • offline

  • phone calls

  • mobile

  • omnichannel

  • e-mail

  • mobile app

  • chat

  • user generated content

  • blogs

  • social media

  • point of sale

  • events

  • trade shows

  • promotions

  • Facebook

  • Whatsapp

  • text SMS

  • on premises

  • See 15 more

  • offline

  • phone calls

  • mobile

  • omnichannel

  • e-mail

  • mobile app

  • chat

  • user generated content

  • blogs

  • social media

  • point of sale

  • events

  • trade shows

  • promotions

  • Facebook

  • Whatsapp

  • text SMS

  • on premises

  • See 15 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

low

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting